MSBLUE Jewelry Reviews 

Antwoord van MSBLUE Jewelry

11 feb 2025

Dear Emilio,

We truly apologize for the disappointment you experienced with your purchase and the return process. We understand how frustrating it can be when expectations are not met, and we regret that our service did not meet your standards.

We are sorry for any confusion regarding our location. While we do have global operations, we always aim to provide the best service no matter where our products are shipped from. We strive for transparency in our business practices and value customer feedback.

Regarding the restocking fee, it is outlined in our return policy, but we understand this may have caused frustration. We will review your case to ensure our policies are communicated more clearly in the future.

Thank you for your feedback, and we will use it to improve our services.

Best regards,
MSBLUE Customer Service Team

Antwoord van MSBLUE Jewelry

10 apr 2024

Dear valued customer,

I'm sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the delay in receiving your package. Could you please provide us with your order details so we can investigate this matter further and provide you with a resolution as soon as possible? Your satisfaction is our top priority, and we want to ensure that we address this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Antwoord van MSBLUE Jewelry

10 apr 2024

Dear customer,

Thank you for bringing this discrepancy to our attention. We strive to provide accurate and transparent product information to our customers. The option to choose the carat of the center stone on the product page is intended to offer customization and flexibility based on individual preferences. However, it appears there was a miscommunication or error in the presentation of the product.

We acknowledge that the title and image depicting a 3 ct ring may have led to expectations that were not met upon receipt of the item. We apologize for any disappointment or inconvenience this may have caused.

To address this issue, we are committed to working with you to find a satisfactory solution. Whether it involves a replacement with the correct carat size, a refund, or any other resolution you prefer, please let us know, and we will do our best to accommodate your needs.

Thanks and best regards,
MSBLUE Team

Antwoord van MSBLUE Jewelry

22 mrt 2024

Dear valued customer,

We're sorry to hear about your experience and any inconvenience caused. Transparency and clear communication are paramount to us. We strive to ensure that all charges are communicated upfront to our customers to avoid any surprises.

Upon reviewing your order, it appears there may have been a misunderstanding regarding the additional fees associated with your order. You purchased a custom engraved ring with specific text ("1x Sxxxxxxe"), and while we cannot disclose order details publicly without your authorization due to our privacy policy, we can clarify the nature of the charges.

The "hidden fees" you mentioned are actually customs duties imposed by Canadian customs, which are beyond our control. As stated in our shipping policy, customers are responsible for any customs duties incurred. Additionally, our product page and return/exchange policy explicitly state that custom engraved items are not eligible for returns or exchanges.

However, in our efforts to ensure customer satisfaction, we offered to split the customs duties with you, which you declined. Despite this, we continued to communicate with you and ultimately decided to cover the full cost of the customs duties as a gesture of goodwill.

We apologize for any confusion or inconvenience this situation may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team. We value your feedback and are committed to improving our processes to provide a better experience for all our customers.

Sincerely,
MSBLUE Team

Antwoord van MSBLUE Jewelry

19 mrt 2024

Hi Dylan,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the delay in processing your order. We understand the importance of timely delivery, especially for significant events like engagements.

We acknowledge that our initial estimation of up to 10 business days was not met, and we genuinely regret any frustration this may have caused. Our recent implementation of a new building method did indeed result in unexpected delays beyond what we had anticipated. We recognize the importance of updating our information promptly and communicating any changes to our customers in advance.

Your feedback is invaluable to us, and we are committed to improving our processes to ensure smoother and more transparent transactions in the future. Please accept our apologies once again, and if there's anything further we can do to assist you, please don't hesitate to reach out.

Sincerely,
MSBLUE Service Team

Antwoord van MSBLUE Jewelry

19 mrt 2024

Dear Jaime,

Thank you for your patience and understanding regarding the delay in our response. We recently upgraded our facility, which temporarily affected our communication channels. However, we're glad to hear that you were ultimately satisfied with the answer provided.

We appreciate your feedback and your continued support. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you.

Best regards,
MSBLUE Service Team

Antwoord van MSBLUE Jewelry

12 mrt 2024

Dear valued customer:

We're genuinely sorry to hear about your experience with our customer service. Providing excellent service is a top priority for us, and we're disappointed to learn that we fell short of your expectations. Your feedback is crucial in helping us identify areas for improvement, and we'll be taking steps to address the issues you've raised. If there's anything specific you'd like to share with us or if there's anything we can do to make things right, please reach out to us directly. We value your business and would appreciate the opportunity to regain your trust. Thank you for bringing this to our attention.