Multcloud Reviews 206

I needed help connecting with FTPS and received a response the next day. Owen gave me the exact info I needed. Multcloud really does have great support.

Incredible. Within a few minutes of opening a support ticket, Lanry Lucky was on the case. Everything was resolved within 30 minutes or so.

quick convenient simple easy to follow and understand

Does not work as advertised. Technical support was useless.

Lanry has been most helpful and quick in providing clarity to my invoicing / refund issues. It happened over the Christmas week too so thank you Lanry

Paid for 2 months and never got it to work

Funktioniert wie ich es erwartet habe. Bei Anliegen reagiert der Kundenservice schnell.

Le service fonctionne bien mais il est très difficile de se désabonner avant le renouvellement de l'abonnement. C'est une pratique illégale en France.

Excellent customer support!

I needed quick assistance and a resolution for my account/service.

Fiona from the support team handled the situation quickly, professionally, and found a satisfactory solution.

​Five stars for her efficient and reliable service!

Very good and fast service

Thank you very much for the quick support. After one or two inquiries, the problem with the capitalization of the first letter in the login email was immediately found in the old account. Email contact was always prompt and friendly. That's how you like it... many thanks...

No way to add Google Drive to MEGA within the app. Throws up the parameters are not correct or you have 2 factor setup. I have tried different browsers - turned off 2 factor on Mega, cleared cache etc., not letting me add Mega no way.

I was particularly impressed by the integrity of the service. While technically proficient, their straightforward and fair approach is what truly stands out. When I planned moving 500,000 files between two clouds, they proactively outlined the challenges and possible solutions (not feasible, in mycase) ensuring no surprises after subscribe the service. This ethical approach is rare. Kudos to Lanry Lucky!

Great product and allowed me to move all my photos from OneDrive over to Google Photos! I had 90GB of data and just left it running.

Also I had fantastic interaction with customer service with Lanry Lucky who was exceptional.

The support team (Lanry Lucky, in my case) was professional, responsive, and genuinely helpful throughout the entire process. They made everything clear, easy to understand, and solved my problem without any hassle.

I truly appreciate the outstanding service! Highly recommended.

I used Multcloud to transfer family photos from one cloud-based storage to a different one. It was super easy to use and I did not experience any issues. I had to subscribe to a paid package due to the size of the data I was moving. After finishing the transfer, I wanted to unsubscribe and delete my account. I could not see on the site how to do that, so I contacted Support. Lanry Lucky assisted me, she was very quick and clear in her instructions and managed to sort it all out in 5 min. Thank you very much Lanty Lucky!

Ever since I downloaded it, I’ve had nothing but problems. It’s telling me there’s always an error or that multiple photos cannot be transferred. The app on the phone is horrible. I subscribed to it off my computer and when I tried to login from my phone app it’s saying I have to re-purchase the yearly subscription.

It’s horrible that you can’t talk to somebody in customer service right away. You have to send an email and wait for a response. I bought it and never got to use it. Don’t buy.