Multcloud Reviews 206

Multcloud can help to simplify some arduous tasks and we've found it can be a great tool, but it has always suffered from poor interface design with uninformative feedback on tasks in progress, confusing workflows, and (crucially) no ability to modify existing tasks in any meaningful way.
Here's an example: having set up a OneDrive connection, and set up a number of tasks that depended upon that connection, I found that the token it used had expired (it hadn't been used for a bit). Could I refresh the connection to get a new token? No. I could give it a new name, nothing more. OK, so I guess I would have to go and edit all the tasks that used that connection. But could I do that? No. Tasks cannot be edited either (or not their core properties: the workflow of what files to copy from/to where). So, because of an expired token I had to delete that connection AND every single task that used it, rather than simply edit the task to refresh its token.
Put together with poor feeedback on the progress of tasks as they run (and fail), this is symptomatic of an interface that seems to give little consideration to what users will need to do or want to know.
As a result I've found myself more and more often using alternative means to do tasks that Multcloud should be the first choice for (in fact that's why that token expired!) It's a shame since there's so much it could be great at.

Rapid reelpply, thank you for the h

Service is a waste. Sync ran a few days fine and then stopped working. Now I can't even login into their service. The website is full of errors and laggy.
Please don't waste you money on them.

Xanthus at MultCloud was able to give me a refund on my purchase very quickly. MultCloud seems to actually be a wonderful app and my issue was not with MultCloud, it was with Amazon Photos and how difficult they make it to move your Photos to other platforms. Thank you Xanthus!

Easy, fast with really good starting features for small tasks and really good options if you need to escalate

Whilst I have been able to transfer files in the past, more recently this service has been a total time-waster. Every time I try to transfer files, it fails. Not much point in having a so-called 'Unlimited' transfer quota when you cannot transfer an entire folder with it failing.

The service is excellent, even free.

I was able to transfer files from Drive to Mega.

The program was easy to use. Unfortunately I could not use it due to a special setup of folders in our tenant. Got my money back a couple hours after sending an email to support.

I needed to quickly copy 104GB Google data to a 1T Apple cloud share. Paid $7.99 for 100GB and then had to add $5.99 for an additional increment of 50GB to be able to get the final 4GB transferred.

I found that I had run out of bytes and assumed I had somehow doubled up on data, so I purchased ANOTHER $5.99 and +50GB.

At this point, I am $19.97 into this task and the transfer fails again and I was unable to transfer 104GB of data with a total purchased 200GB in transfer bytes.

I reached out to MultCloud's support and usually got a next day snarky response and it was explained that, even though I had selected do not transfer duplicates in the operations screen, every time a transfer is attempted all data is counted as transferred, even if the transfer failed due to a system failure. Even if you have nothing to do with the failure, or even understand what the ubiquitous error "104" error this system provides, it counts the attempt against your purchased bytes.

I spent $19.97 for 200GB of data transfer, four days of effort, and did not get my 104GB transferred. Confusing system, misleading operations and a complete failure to perform.

Edit: I responded to Multcloud's expressed interest in finding out what happened (below) with the emails I had previously sent to and received from their support. Their response was that they could not find me as a customer. LOL I sent them the receipt and screen prints of my paid account. I think their followup is on par with their product.

The straightforward experience.
Doesnt require much configuration, options menu is well organized and non confusing.

Technically efficient. It doesnt lag, it copies well files, with its directory and subdirectory structure.

Effective GUI.
All of the options and buttons are placed in order through the screen and accessible.

The MultCloud product is really outstanding and really does do exactly what it says "on the tin"... I have been dreading migrating TBs of data from Dropbox Business to Google Workspace and MultCloud made it super easy and painless. It even enabled me to preserve file "created on" and "modified on" dates...

AND - their support is second to none. Really outstanding. Thank you.

Very responsive, and helpful, in moving my whole account to a new email address and tracking down the subscription. Thanks.

Lanry Lucky's support was exceptional! In addition to the brief service throughout the interaction, I was able to solve the problem in complete safety.

Excelente

Fast problem solving

I couldn’t manage to connect Mega to the cloud.
Xanthus helped me to connect.
Thank you very much