Murphy Door® Showroom Reviews 

Savannah went above and beyond to make sure the Murphy door I ordered fits my need, and helped me through my lack of understanding of carpentry dimensions, etc

Vica was very friendly, helpful, informative, and knowledgeable. Appreciated her bringing up some details that I wasn’t an are of. She was awesome. ❤️

Vica called to confirm our door order and was willing to give any information needed in regard to the delivery. She had a very positive attitude and was super kind. I give her customer service a 10/10.

Vica gave fantastic service and a clear review of the purchased product for verification! TY!

Great service from Savannah. Thank you!

Savannah was great. Looking forward to receiving my door.

Very friendly and was able to assist me in modifying my order so there are hopefully no issues.

If you need 10 or more characters here they are

Vica is super communicative and friendly. Thanks for your patience and help with my order.

Savannah was great to work with and very knowledgeable about the Murphy Door product. She was very helpful in figuring out locking mechanism as well as changing our swing direction. I am certain she is the best customer service agent at Murphy Door

Savannah was polite and personable for our intro call. I look forward to working with her

Savannah was very polite and friendly, she gave all the information to where it was easy to understand and know what parts or areas she was referring to. It was nice to know she would be available for questions. Also she told me what kind of finishing I needed to use to protect the wood, which was great because I didn't even think about that.

Vica was helpful and amazing with our order!

Vica did a great job reaching out and ensuring I was aware it was her and not a spam call as originally indicated on my phone.
Only had a couple questions and Vica was able to get me not only quick answers but images as well.

Vica was extremely helpful, professional, and pleasant to work with. Great customer service. Thank you.

Savannah was nice and helpful

We recently purchased a Murphy Door hidden mirror door for a customer’s home with a safe located behind it. Our configuration was approximately a 28-inch door in a 30-inch opening, and with delivery this is essentially a $3,000 specialty door before the small discount we received.

I want to separate my opinion of Murphy Door as a company from my opinion of this particular product.

The people at Murphy Door were excellent to deal with. Communication was good and they stood behind their product. Our original mirror door arrived with a significant full-height bow/warp. Murphy Door asked us to lay it flat in a climate-controlled environment and allow it to acclimate. We followed their instructions, but unfortunately there was no significant improvement.

To their credit, they had told us they would take care of us if the warp didn’t resolve, and they did exactly that. They processed a warranty replacement quickly and kept us updated throughout the process.

I actually consider that a big positive. Manufacturing and shipping issues can happen. No company is going to be perfect, but Murphy Door was perfectly accountable, which says a lot about the people and company.

The replacement door did not have the same warping issue. The hinges and hidden-door mechanism work well, installation information was good, and we followed Murphy Door’s recommendation to use an oil-based finish rather than a water-based coating.

Where I arrive at 3 stars is the fit and finish of this particular hidden mirror door relative to its nearly $3,000 price. From normal viewing distance, the finished installation looks very good. However, when you look closely at the mirror/glass edges and how the mirror interfaces with the surrounding door material, I expected a more refined finish at this price point. Our replacement also has a small raised imperfection on the concealed interior face. The customer was comfortable accepting it, so we did not pursue another warranty issue.

I understand that manufacturing a large operating hidden mirror door presents challenges that something like a hidden bookcase may not. The mirror has to be adhered to an engineered/MDF-type assembly while everything remains flat, aligned and operational. I’m only reviewing this particular product—I have never installed Murphy Door’s other hidden-door products.

One other thing buyers should know when researching Murphy Door reviews online: Murphy Door offers an affiliate program where customers/content creators can potentially earn money from resulting sales. They actually invited us to participate after our purchase. There is nothing wrong with an affiliate program, but it’s worth knowing that some online content may have a financial incentive attached to it. Look beyond polished finished photos and pay attention to close-up construction details.

Overall: 2/5 stars. Excellent customer service, communication, warranty support and accountability. The hidden-door mechanism works well and the concept is great. I simply think the fit and finish of this particular Murphy Door hidden mirror door could be improved for the price.

More photos to come: I’ll be adding additional close-ups of the mirror edges, interior side, fit and finish, and completed installation to help other buyers see the details that aren’t always visible in finished promotional photos.

Vica was very knowledgeable and could answer all my questions.

Working with Savannah and Andrew made the process easy. They very professional and courteous. A far cry from the call centers one deals with most times.

They both have great product knowledge and know how to explain what’s important and set the right expectations.

Andrew also worked with us on the design side of our project.

Thank you both!

Savannah and Tim provided excellent customer service. They were professional, polite, and answered every question we had. Fantastic experience and can’t wait to get our new door installed.