if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Toon meer
Bedrijf heeft geantwoord
PLEASE DO NOT SIGN UP TO MWEB.... their customer support will never get to you, they will take full payment for a dead line that they will never fix, you will have no wifi left, have to spend money on... Toon meer
Bedrijf heeft geantwoord
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,6
Zeer slecht
856 reviews
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Fast and professional service
Fast and professional service. Good communication. Well done.
11 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Lee-Ann
Thank you for the kind words. Our focus is always on delivering quality, reliability, and simplicity, and it’s great to hear that this has been your experience. We value your trust in us.
Kind regards,
The Mweb Team
Repeatedly Shockingly bad service and issue is till not resolved
Update 24 HOURS later….
now been nearly 24 hours and the issue is still not resolved and have not received one feedback update on the status of my issue.
I’m currently 40 minutes on the Mweb tech support call centre line, where I was #3 when I was placed in line. Do you only have one call centre agent supporting clients????????
Still waiting in a queue and expect that it will be an hour before I reach an agent???
Today your live chat allows to initiate a chat, I requested a live chat at 30 minutes ago and am still waiting for an agent to join the live chat. How is this live?? Is this the same one agent that you have answering the call centre that is also supporting the live chat???????
Initial review…
Our internet has been down since this afternoon. Earlier called the technical support centre and was number 1 in the queue yet waited for 30 mins before I dropped the line! Do they have ZERO call centre agents taking calls?
It’s 7pm and have been on the line now for 49 mins, starting as 8th in the queue, and am only now #3.
I downloaded the app to access the live chat - what a joke as the screen is completely blank so cannot start a chat. This is even though the IVR encourages to use the live chat.
There’s NO other way to contact them or to understand what the issue is.
11 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Neesa
Being without internet while also struggling to get through to support and then facing issues with the app adds a lot of unnecessary friction, especially when you are trying to get quick answers. Waiting in a queue that long without resolution is understandably frustrating.
To help improve your experience on the app side, please ensure you are using the latest Mweb app version 2.1.10. This version includes important fixes and improvements to features like live chat, which should resolve the blank screen you encountered.
In parallel, your feedback around call waiting times and access to support has been noted and escalated. Access to timely assistance and clear communication is essential, and this experience highlights where we need to do better.
Kind regards,
The Mweb Team
The technicians were happy to help and…
The technicians were happy to help and even waited for me a bit to get home.They knew what they were here for.Thanks a lot.
11 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Hleziphi.
Thank you for highlighting your positive experience. Reliable fibre and responsive support are central to what we offer, and we’re glad you’re enjoying both.
Kind regards,
The Mweb Team
i am long time customer to mweb & i…
i am long time customer to mweb & i recently had a request to be given a discount on my package due to i m no longer working, someone contacted me & transferred me to the department where i would be assisted & that department always makes me wait on the line until the phone drops dead this happened about 3 - 4 times without rme getting assistance
30 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello PATRICIA
We really value your loyalty as a long-standing Mweb customer, which is why it’s especially important that requests like this are handled smoothly and without repeated disruptions. Being transferred multiple times and then having the call drop before getting assistance is understandably frustrating, particularly when you’re trying to discuss something as important as your package affordability.
Your request has now been raised for review, and we’ve arranged for the relevant team to get in touch with you directly to discuss the next steps around your package and possible options. The focus here is to ensure you receive clear, uninterrupted assistance and a practical outcome that supports your current situation.
We’ll keep a close eye on this to make sure you are contacted and properly assisted as soon as possible.
Kind regards,
The Mweb Team
Antwoord van Mweb
Hello Imraan
Thank you for the positive review. Knowing that you feel confident and well supported confirms that we’re fulfilling our promise of better connectivity experiences.
Kind regards,
The Mweb Team
Connetion didnt take long and the…
Connetion didnt take long and the tecnitian was easy to talk with.
10 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Celine
Thank you for choosing Mweb. We’re proud to provide connectivity that simply works, backed by a team committed to excellence.
Kind regards,
The Mweb Team
Mweb is the worst ISP
Mweb is the worst ISP, the customer service is pathetic sitting in calls and chats for hours. I was transferred from pillar to post when moving homes. I advised people not to use mweb. This company is ridiculous.
27 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Sherwin. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
I am a new client wanting to sign up…
I am a new client wanting to sign up with mweb but now I am thinking twice
I have been hanging on to speak or chat with an agent for 24 hrs now
They send a message rhat there is a delay in my 1st order but they don't say what delay
So I am trying to contact them but to no avail always connecting to the next agent which is ever available
How can u do business like that
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Kevin,
Thank you for reaching out and for sharing your experience. We understand how frustrating it must be to wait so long trying to get through to support, especially when you’re simply looking to speak to someone regarding your order. When you're ready to sign up, getting assistance should be quick and straightforward. That’s not the kind of support experience you should be encountering at this stage of your journey.
We’ve reached out to the team handling orders and requested that they follow up on your order and provide you with a direct email update, so you have clear feedback on the delay and the next steps.
We will continue to follow up internally to ensure you receive the clarity and assistance you’ve been waiting for.
Kind regards,
Mweb Team
I applied and paid for Mweb Fibre…
I applied and paid for Mweb Fibre activation on an existing Openserve fibre line at my property. The physical fibre installation was completed years ago, and I clearly informed Mweb that only service activation was required.
The issue is that Mweb keeps rejecting the order, claiming the B-number is incorrect or belongs to another ISP. However, Openserve confirmed that the B-number Mweb is using is linked to a different property and not my address. Openserve also verified, using a photo of my ONT, that no B-number is currently associated with my ONT serial number.
Openserve advised that Mweb, as the provisioning ISP, must submit a request to create and map a new B-number to my ONT. Despite being provided with this information and the ONT details multiple times, Mweb has failed to escalate the matter correctly. I have already paid for the service but remain without internet while being repeatedly referred between Mweb and Openserve, with no resolution.
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Devon
We understand how frustrating this has been, especially after doing everything correctly on your side and still being left without service. Being referred back and forth without resolution, while already having paid, is not the experience we want for you.
We have reached out directly to the team that manages all Openserve orders and updated them with your detailed feedback. They will take a closer look at the B-number mapping and provisioning requirements on your line, including the creation and correct linking to your ONT.
The team will review this with priority and email you with a clear update on the order status and the next steps as soon as possible.
We remain committed to getting this resolved and your service activated without further delays.
Kind regards,
The Mweb Team
MWEB (Vodacom Fibre/Vumatel Migration) - Ongoing Connectivity Issues & Very Poor Customer Support/Feedback
I consider myself a fairly patient and reasonable customer but this has been one of the most frustrating experiences I've had with a service provider.
Soon after I was advised of the migration of my fibre service from Vodacom Fibre to Vumatel, I have experienced ongoing connectivity issues for nearly two weeks. During this time, I have spent hours on calls and live chats, submitted speed tests and diagnostic information, and repeatedly followed up on the status of the fault.
My biggest frustration is not only the unresolved service issue but the lack of meaningful communication/feedback. Most of the responses I've received have been generic acknowledgements that the matter is being investigated, with very little information about the root cause, what actions are being taken or when the issue is expected to be resolved.
As a customer, I don't expect every technical problem to be fixed immediately. I do, however, expect clear communication, regular updates and proactive follow-up when a service has been significantly impacted for an extended period.
Nearly two weeks later since the issues first began on 27 May 2026, my connection still remains unstable and I am still waiting for a clear resolution or explanation.
Based on my experience, I would advise potential customers to very carefully consider the level of support they may receive should something go wrong.
27 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Mlekeleli
We understand how frustrating this experience has been, especially after nearly two weeks of instability, repeated troubleshooting, and not receiving the level of clarity you expected. Your feedback around communication and the need for more meaningful, proactive updates is completely valid.
We can confirm that our team managed to connect with you on a call yesterday and that the matter has since been logged directly with the specialised support team that manages technical issues of this nature. They are actively investigating the root cause of the instability following the migration and working towards a sustainable resolution.
We also take your point seriously regarding communication. Beyond resolving the fault itself, it is equally important that you are kept informed with clear, relevant updates, and this has been reinforced with the teams involved.
Your experience matters, and we remain committed to seeing this through to a proper resolution while improving how we communicate along the way.
Kind regards,
The Mweb Team
Shocking crap service
Shocking crap service - holding on for over an hour to sort out connection issues - which is not the fault of the user - does Mweb only have 1 consultant to assist with issues - Mweb - we all do not have unlimited minutes to hang on for an hour before even being assisted.
Looking for a new service provider soon for sure!!
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Arthur
We understand how frustrating it is to spend that amount of time waiting for assistance, especially when your connection is already down. That kind of delay adds unnecessary pressure when you simply need your service to work.
We can see that our Technical Support team has been able to engage and log a fault on your line under reference MWB34752456. This is currently being worked on with our Vumatel partners, and the focus is on restoring your connection as quickly as possible. You will receive updates on the fault progress directly via SMS so you are kept informed every step of the way.
Your feedback regarding the wait times has been noted and shared internally, as accessibility to support is a key part of the overall experience we are committed to improving.
We appreciate your patience while the teams work to get you back online.
Kind regards,
The Mweb Team
signed up with Mweb last month
signed up with Mweb last month. I paid R250 connection fee on 15 May + R201 pro-rata for May because I started mid-month on the 15th.
Nobody explained to me that I MUST also pay a full month R490 on 27 May for June. So in 12 days I was expected to pay R250 + R201 + R490 = R941. I only get paid on the 15th. When I asked for debit order on the 15th, they said “we don’t have debit order for 15th”.
This was NEVER explained during sign-up. If I knew, I would have chosen another ISP. Now they disconnected me with,kids can’t study.
Mweb sales agents must explain billing dates clearly. Don’t trap single Moms. Disconnecting without warning is cruel.now they say my account has been suspended i think I spoke to 6 agents today when i start asking the chat get canceled
Keneilwe Mpofu
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Keneilwe,
We understand how difficult this situation has been, especially with the timing of payments, lack of clarity around billing expectations during sign-up, and the impact of being disconnected while you rely on the service for work and your family’s needs.
To have this properly reviewed and escalated to our billing and customer care teams, please email customer-reviews@mweb.com with your full account details and a summary of your concern. This will allow the team to investigate the sign-up process, billing cycle explanation, and account status, and then assist you with the appropriate resolution options.
Kind regards,
The Mweb Team.
Customer service is not that great
Customer service is not that great, I was put on hold/on que for half a day.
3 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello GOITSEONE
Thank you for sharing your experience with us.
We understand how frustrating it is to be on hold for such an extended period, and this is not the level of accessibility we aim to provide. Your time is important, and we are continuously working on improving our response times and overall support experience.
We appreciate you taking the time to bring this to our attention.
Kind regards,
The Mweb Team
Disappointed to Max
In April we submitted via the app a request for moving house., month went by nobody reached out as per the instructions on the App. Finally 25 May we phoned to a arrogant lady stating the app does not work. We should have phoned was her reply. Which we can deep dive further but already want to cancel my services with Mweb so let's spare the last bit for hope I have.
Then on June 1 it was promosed it would be actived just to receive another set of lies. The amount of money I have phoned out and time spend just to be hung up on further. This scale is to the max of pafeticness. I do not know what else do to.
My daughter is studying from home and I am working from home on days. The amount of money this has costed so far is ridiculous.
When can my services be activated. According to Frogfoot I'm suppose to get router.... When will I receive this?
Will the services be activated or must I rather just move over to new ISP?
From when will I be invoiced? So many questions and noby that can have the decency to speak with
I have been on the Mweb app help desk what a joke of app for follow up. I have been in there most of the day just for the thing to hang or somebody half hour later to jump on and close the request. I have numerous times submitted the photos of the current setup.
I should have never used this service and rather should have moved my ISP as this is beyond pefetic this point. I am so disappointed and dissatisfied I am actually a lost for words
Frogfoot atleast tried to assist but they are also bounded by everything to be approved or routed through Mweb as per their explanations
Can I finally speak to management? When I select I want new order 5 seconds and I have some one on the line and if requesting for assistance then R150 later and a dropped call.
25 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Abraham
We can see how disruptive and frustrating this experience has been, especially with the delays around your move request, activation, and the impact this has had on both work and studies at home. This is not the level of coordination or communication we aim to provide.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
This will allow the relevant teams to fully review your order, activation status, the router delivery, and provide you with clear next steps.
Kind regards,
The Mweb Team
They are quick
They are quick, and efficient. It's just that it takes too long to activate
5 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Jeanet
We’re pleased that our service has met your expectations. Delivering reliable fibre with professional support remains our priority, and we appreciate your trust in us.
Kind regards,
The Mweb Team
Useless useless certainly the worst who…
Useless useless certainly the worst who claim to be the best
4 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Muzaro. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Absolutely terrible service.
Absolutely terrible service.
I have been without internet for 5 days after requesting an upgrade from a 50 Mbps line to a 60 Mbps line. The upgrade was supposed to take place on 1 June, but it never happened and nobody seems able to tell me what's going on.
I've called every single day to follow up, only to be left on hold for ages before speaking to someone who can't provide any updates or solutions. What's even more frustrating is that if I press 1 for Sales/New Customers, my call gets answered almost immediately. Clearly, getting new customers is more important than looking after existing ones.
Five days without internet is completely unacceptable. The lack of communication, support and urgency has been shocking.
Very disappointed with the service.
5 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Rocco
We can see how frustrating this experience has been, especially being without internet for five days after a requested upgrade, and not receiving clear updates despite repeated follow-ups. That level of disruption and lack of visibility is not the experience we aim to deliver.
To assist you securely and without delay, please email [customer-reviews@mweb.com](mailto:customer-reviews@mweb.com) with the review details, the link or screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided. We always aim to respond as quickly as possible, with a general turnaround time of up to 24 hours.
We understand how important your connection is and appreciate you bringing this to our attention so it can be properly investigated and resolved.
Kind regards,
The Mweb Team
Worst after sales support
Worst after sales support. Routers provided not strong enough to manage a wifi connection 7 meters away never able to get help and always broken connections that are unstable
5 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Tristan
We can understand how frustrating this must be, especially when your connection is unstable and you are not getting reliable coverage even within a short distance from the router. That is not the level of performance you should be experiencing, and it is important that this is addressed properly.
WiFi performance can be influenced by several factors beyond the line speed itself, and there are a few key areas that can significantly improve stability and coverage:
1. Router placement (very important)
Ensure the router is positioned in a central, open area of your home, elevated if possible, and not enclosed in a cabinet or behind a TV. Walls, especially concrete or brick, can reduce signal strength even over short distances like 7 metres.
2. Frequency band selection (2.4 GHz vs 5 GHz)
2.4GHz travels further and penetrates walls better, ideal for distance
5GHz offers higher speeds but over shorter distances
If your device is connecting to 5GHz, switching to 2.4GHz may improve stability across rooms.
3. Interference from other devices
Nearby WiFi networks, Bluetooth devices, microwaves, and even cordless phones can interfere with your signal. Changing the WiFi channel in your router settings can help reduce congestion.
4. Device and router load
Too many connected devices can impact performance. Streaming, gaming, or large downloads on one device can affect others. A router upgrade or adding a mesh system may be beneficial in busier households.
5. Firmware and hardware capability
Older routers or outdated firmware can struggle with consistent performance. Ensuring your router is updated or upgrading to a higher-spec device can make a noticeable difference.
6. Mesh or extender solutions
If your home layout creates signal dead zones, a mesh WiFi system is often the most effective solution, providing seamless coverage across all areas.
Please visit our online store for Mesh options: https://bit.ly/3bvKcE6
For more details on how a Mesh works, please visit the following link: https://bit.ly/3FgwPWG
7. Test via Ethernet
Connecting directly via LAN cable helps confirm whether the issue is WiFi-related or line-related. If the wired connection is stable, the focus can remain on optimising the wireless environment.
The goal is to ensure you have a stable, consistent connection throughout your space, not just near the router.
Kind regards,
Mweb Team
MWEB are dishonest bullies
The worst Internet service provider in South Africa, for those reading, you might see replies from their team saying that I have a case number and they will resolve this with thorough detail. NOT TRUE.... I haven't heard a single thing from you not a phone call or email to let me know you're still busy with it. Yesterday however, I started getting the most communication I have ever received, but threats, of handing over the amount due to the credit bureau. You can't even accurately tell me what I owe. I never had installation done, I literally moved into the house next door and plugged my same router into the ONT-SO DON'T CHARGE ME FOR INSTALLATION I NEVER RECEIVED. As far as your cancellation fee, I have been with MWEB since Jan 2025, in 2026 you became the worst part of my month every month, charging me for cancellation I never wanted, now I do want to cancel yes, but I won't pay your cancellation fee so get a damn lawyer, you forced me to have to cancel, because of your incompetent accounts department, your unauthorized deductions of amounts 12 times my monthly premium. I had to contact your team myself in May to remove your debit order for 6000 rand, because it was about to happen again. Leave me alone, literally STOP. I can't believe you have brought so much anger out in me, I am not a vengeful or hateful person, quite the opposite actually but how you guys handle people is disgusting, sis.
6 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Natalie
We can see how deeply frustrating this situation has been, especially with the level of confusion around billing, the lack of clear communication, and the impact it has had on you over time. This is not the kind of experience we aim to deliver, and it is clear that this needs immediate, focused attention.
To ensure this is properly resolved, we have arranged for a senior team member to review your full profile end to end.
You will receive a direct call to walk through this with you clearly and transparently, so there is no uncertainty around your account status.
At this stage, the priority is to provide you with a complete and accurate breakdown, resolve any discrepancies, and ensure a clear path forward based on your preference, whether that is correction or cancellation.
We appreciate you raising this in detail; it allows us to address the root of the issue properly and ensure it is handled with the attention it requires.
Kind regards,
The Mweb Team
PATHETIC KAK SERVICE!!!!!!!!!!!!!!!!
PATHETIC KAK SERVICE!!!!!!!!!!!!!!!!
PROBABLY THE BIGGEST REGRET SWITCHING TO THEM. AXXESS GIVES INTERNET ACCESS.
I REGRET SWITCHING FROM AXXESS TO MWEB BECAUSE NOW I DONT HAVE ACCESS TO GO ON THE WEB.
3 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Jared,
We understand how frustrating it can be to feel let down by the service, especially when signing up and expecting a smooth, reliable experience from the start. Being left without proper support and clarity can make the situation even more disappointing.
This experience does not reflect the standard of service we aim to provide, particularly during the onboarding and activation process.
A request has been sent to the team handling orders to follow up on your case and provide you with direct email feedback, so you receive a clear update on your service and next steps without further delays.
We will continue to follow up internally to ensure your connection is activated and that you receive the update and support you need without further delays.
Kind regards,
Mweb Team
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