if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Toon meer
Bedrijf heeft geantwoord
PLEASE DO NOT SIGN UP TO MWEB.... their customer support will never get to you, they will take full payment for a dead line that they will never fix, you will have no wifi left, have to spend money on... Toon meer
Bedrijf heeft geantwoord
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,6
Zeer slecht
856 reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Mweb
Good day, Madimetja,
We're delighted to hear that you had a positive experience and that the assistance you received was delivered efficiently.
Providing prompt and effective support is something we strive for every day, so it's great to know we were able to meet your expectations.
We’ll continue working to provide the responsive service and customer experience that our customers can rely on.
Kind regards,
The Mweb Team
I have 1 for about 7 years now
I have 1 for about 7 years now. I just had my second 1 now. Very happy 😃
23 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Shaheed
Your feedback means a great deal to us. We’re committed to delivering consistent quality and dependable support, and we’re glad this has been your experience.
Stay connected without the hassle. Download the latest Mweb App for a smoother experience. Learn more: Mweb App Guide - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
We're experiencing internet shutdown…
We're experiencing internet shutdown last week Friday here in Bryanston at Sloan Road and Libertas. It started when Vumatel came here to do maintenence. All along its been working. Attempts to contact Mweb as per the advice of Vumatel have been in vain including online support. The service is extremely horrible!!! I even wonder if it's still operational. We dont know what to do except to start looking at alternative internet service provider.
19 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Mbuyie, we understand how disruptive this has been, especially after the service was previously working without issue in your area.
The downtime you’re experiencing is linked to a confirmed Vumatel area maintenance event:
Outage ID: 165423
Areas affected: Bryanston East Sector 3
Status: Maintenance in progress, estimated completion by 26 June 2026
Our team is actively engaging with Vumatel to ensure the work is completed as quickly as possible and that services are restored with minimal further delay.
To help you stay updated in real time, you can activate outage notifications on your Mweb profile:
Link: https://bit.ly/3EJ3eBv
• Log in to your Mweb account
• Go to “Notifications” or “Outage Updates”
• Enable network outage alerts for your service
• Save your preferences to receive updates via SMS or email
This ensures you receive immediate updates as soon as there is progress or resolution in your area.
Your experience matters, and our focus is on restoring your connection as quickly and smoothly as possible while keeping you informed every step of the way.
Kind regards,
The Mweb Team
The service was excellent the timing…
The service was excellent the timing was reliable installation was fast and very good
22 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Allan
Thank you for sharing this; it’s great to hear that the installation was completed quickly and that the timing met your expectations. Delivering a reliable, seamless experience from start to finish is exactly what we aim for.
We appreciate the feedback and are pleased to know the service delivered the level of quality you were looking for.
Take full control of your connection with the latest Mweb App, simple, fast, and built for ease. Learn more here: Mweb App Guide - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Second time this month no Internet
Second time this month no Internet, we have spent thousands on buying data,so we can work, cancelled my contract today, moving to afrihost, 20 minutes waiting on their app to even logg the problem, then will be another bullshot of 48 to 72 hours to check the problem and will cost me more money on data
22 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Jennifer
We understand how disruptive this has been, especially with multiple outages in such a short space of time and the added cost of relying on mobile data just to stay connected and keep working. That level of instability is not the experience we want for you.
We can confirm that we have arranged for our Retentions team to engage with you directly as a priority. Their role is to take full ownership of your case, review what has caused the repeated interruptions, and work through the most effective next steps with you, including options to restore stability on your line as quickly as possible.
We also recognise the frustration around delays in logging faults and the turnaround times communicated. When connectivity impacts your ability to work, resolution needs to feel immediate and dependable, and we are actively addressing this with the relevant teams.
The Retentions team will be in touch shortly to discuss your experience in detail and guide you through the next steps with clear, focused support.
Kind regards,
The Mweb Team
The agent
The agent, called back when it got hung up. She was passionate about resolving the issue, and engaging as well.
22 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Paul
We truly appreciate you taking the time to leave this review. It’s rewarding to know that our team delivered the level of service and performance you expect. Thank you for choosing Mweb as your connectivity partner.
The Mweb App puts control at your fingertips, streamlined, efficient, and easy to use. Explore how: Mweb App Guide - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Have been trying to reach ANYONE at…
Have been trying to reach ANYONE at Mweb for almost 2 months.
I’ve spent HOURS at a time (and plenty of airtime) sitting on hold as “first in line” with no answer.
I’ve contacted support through the app chat at least 10 times, emailed complaints multiple times, logged relocation requests on the app 5 separate times because I’m moving homes, and have even resorted to leaving a Google review.
Despite all of that, not a single person has contacted me.
At this point, I’m genuinely asking: How on earth do you actually get hold of someone at Mweb?
The lack of communication and customer support is beyond frustrating. I simply need assistance with moving my service to my new home, but it seems impossible to get a response from anyone.
21 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Clare
Two months of trying to get assistance, multiple relocation requests, hours on hold while being first in the queue, and no follow-up across chat, email, or the app- that’s an experience that falls far short of what should happen when you’re simply trying to move your service.
This needs to be handled with urgency and clarity.
A sales agent has now been assigned to your moving home request and will contact you directly to take ownership of placing the order and guiding the full relocation process with you. This includes confirming coverage at the new address, coordinating installation if needed, and ensuring your service is reconnected without further delays.
What happens next:
A dedicated agent will call you to finalise your relocation
Your previous requests will be reviewed to avoid repeating steps
The move will be progressed with clear timelines and updates
This is now being actively driven through to completion.
Kind regards,
The Mweb Team
I experience great because I was using…
I experience great because I was using a different wifi that was so slow and always buffering but with this no problem
19 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Calvin.
That’s great to hear. Moving from a slow, buffering connection to a smooth, reliable experience is exactly the difference we aim to deliver.
It’s good to know your connection is now running the way it should, with no interruptions. If you ever want to optimise things even further, like improving WiFi coverage in certain areas of your home, we’re here to help.
Enjoy the faster, seamless experience.
Take full control of your connection with the latest Mweb App, simple, fast, and built for ease. Learn more here: Mweb App Guide - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Can I put less than half a star
Can I put less than half a star. mweb worst company ever!!!!!
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Minnaar
We can see how strongly you feel about this, and we understand that your experience has not met expectations. That’s not the standard we aim to deliver.
We would value the opportunity to look into this properly and work towards a resolution for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot, and the email address linked to your Mweb account so we can securely verify your profile. Once received, our team will prioritise your case and respond as quickly as possible, with a general turnaround time of up to 24 hours.
We appreciate you raising this and look forward to assisting further.
Kind regards,
The Mweb Team
They installed my WiFi router in less than 24 hours
They installed my WiFi router in less than 24 hours. They said it would a few business working days, but after making my first payment, the Technicians arrived the very next day to install. There was a small problem, but they sorted it out very quickly.
17 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Farahnaas
That’s fantastic to hear. Getting you connected in under 24 hours, especially ahead of the expected timeline, is exactly the kind of seamless experience we aim to deliver. It’s also great to know the team handled that small hiccup quickly and efficiently to keep everything on track.
Designed for ease, built for performance. The Mweb App brings your service together in one place. Start here: https://bit.ly/4gmHIqw
Thank you for sharing your experience; we’re really glad we could get you up and running so smoothly. 💙
Kind regards,
The Mweb Team
The customer service of this company is…
The customer service of this company is horrible, they dont follow up they dont assist they keep you waiting for 3 weeks but they take your money very quickly im really disappointed in the service that im receiving and im still waiting for a reason
8 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ben
We hear how frustrating this experience has been, especially with the delays in follow-up and not getting clear answers while your service concerns remain unresolved.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Once we have your details, we’ll ensure the matter is properly investigated and addressed with the relevant team.
Kind regards,
The Mweb Team
You guys are so useless
You guys are so useless. Reaching out to you on a call is like asking SA leaders to stop corruption. If you lucky to get an agent on the call, they dont know jack , nothing , nex nex . Please spend money on training your employees on the product and services.
Lastly, your correspondence to your clients is swaak. We've had no connection for almost 3 weeks, I understood that theres maintenance going on, but when it was done. Nothing . Nothing happened. I tried your chat on the app. Don't know if its an autobot, but it was also clueless. Giving me false information. I had to take it upon myself to pay your fibre provider to solve my issues. An issue that frustrated me for 2 weeks after the maintenance was solved. It only took him 5mins to get me back online, Not forgetting when I spoke to your agents, they said ETR they not sure when. Honestly yal are behaving like a government entity.
1 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Owen
We understand how frustrating this experience must have been and sincerely apologize, especially after being without a connection for so long and not receiving clear communication or support. This is not the level of service we aim to provide.
The delays, the lack of feedback after maintenance, and the experience you had with our support channels are definitely below what we aim for our clients. Your concerns regarding agent knowledge, response times, and communication have been noted and will be escalated to the relevant teams for urgent review to improve where necessary.
Thank you so much for your feedback. It helps us improve.
Kind regards,
The Mweb Team
Even when my account is paid
Even when my account is paid. I get suspended.try calling and you get the run around.
20 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Caron, that’s understandably frustrating, especially when your account is paid and your service should be running without interruption.
We’d really value the opportunity to get to the bottom of this and make it right for you. Could you please email customer-reviews@mweb.com with the review details, a link or screenshot, and the email address linked to your Mweb account? This allows us to securely verify your profile and investigate the suspension properly.
Once we have that, our team will review everything and respond as quickly as possible, typically within 24 hours. We’re committed to resolving this for you and ensuring your service runs the way it should.
Kind regards,
The Mweb Team
Was not alerted that the Fibre was…
Was not alerted that the Fibre was about to expire. I was told after I called to report a Fibre down. I was debited on the 26th of May,but had to pay again for re activation. I am still waiting for my refund. The less I talk about your telephone and chat service the better. Had to be on hold for more than an hour and still noresolution. It is an all round poor service that I experienced.
10 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Jabulani, we understand how concerning this has been, especially being debited and then needing to pay again for reactivation, along with the difficulty in getting timely assistance. That is not the level of clarity and efficiency we aim to provide.
We have logged an urgent follow-up with the team that manages all refund queries. They are actively reviewing your account and will email you with a detailed update on your refund as soon as possible.
Your feedback on communication and support delays is important and has been noted. Our focus now is to ensure your refund is resolved promptly and that you receive clear, transparent feedback on what happened.
Kind regards,
The Mweb Team
Shocking
Shocking, deplorable customer service. I’ve been trying to cancel my Mweb product and the process has been unbelievably frustrating. It takes forever to get someone on the phone, and when you try to cancel through the website, you’re pushed back to calling them — meaning you’re forced to waste time and airtime just to cancel a service you no longer want.
The entire cancellation process feels deliberately difficult. Customer support is slow and unresponsive, especially when it comes to cancellations. It’s unacceptable that a company makes it this hard for customers to leave.
This has been one of the worst customer service experiences I’ve ever had. I will never use Mweb again, and I strongly advise others to consider literally any other provider before signing up with them. Beware.
15 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Benjamin, we can see how frustrating this experience has been, especially when you are trying to cancel, and the process feels time-consuming and difficult. That is certainly not the level of ease and efficiency we aim to provide.
We have arranged for our Cancellation team to review your profile, and they will be in touch with you directly to discuss the next steps and ensure this is handled as smoothly as possible. Your feedback around accessibility and response times is important, and it is being taken seriously.
Our goal is to make every interaction straightforward and respectful of your time, and we appreciate the opportunity to address this properly with you.
Kind regards,
The Mweb Team
The worst service you can get
The worst service you can get, like when telkom had the monopoly. 400+ minutes spent calling mweb for 2 weeks and still no internet. Sales says its technical, they say its sales, back and forth between the 2 departments but no resolve.
13 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Nadeem, we understand how frustrating this must be, especially after spending so much time trying to get assistance and still not having a working connection. Being passed between teams without resolution is not the experience we aim to deliver.
We would really value the opportunity to take full ownership of this and get it properly resolved for you. For secure and efficient assistance, please email customer-reviews@mweb.com with the full review details, a link or screenshot, and your registered Mweb email address so we can verify your account.
Once we have all the required information, our team will prioritise your case and work to provide clear feedback and next steps. Our turnaround time is up to 24 hours after receiving everything needed.
We are committed to getting this sorted and restoring your connection experience.
Kind regards,
The Mweb Team
Easy application to fast installation
From easy application to fast installation in less than 24hrs after application.
12 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Confidence.
Thank you for the positive review. Knowing that you feel confident and well supported confirms that we’re fulfilling our promise of better connectivity experiences.
Kind regards,
The Mweb Team
I've never came across a fiber network…
I've never came across a fiber network who bills you every month extra coz thy put out payments during the month yet ur payment is set for last day of the month no1 can really explain why is my bill every month high I didn't even enjoy the promotion coz my bill was never R415 it was always higher now I want to know why are u keeping the customer relabile for extra payments when it wasn't the due date for payment every month if I check in the app there is payments that was unsuccessful bt it wasn't the payments date yet why would you do things like keep us accountable for extra fees yet we do our payments every last day of the month bt yet there is always an extra fee I complain lots of time an the customer service can't explain or remove the extra funds I just feel this is a scam don't say its uncapped an yet there is always an extra fee not everyone budgets for extra fees or panelety get your payroll in order plz
I have no complaints abt my network it runs smooth always connected bt the extra fees come on don't try to rob us in day light plz
Stop making silent payments we don't know of during the month thats just a scam if u don't get payments theirs an extra fee like an panelty
Stop making silent payments an if it bounce back you put an extra R50 on my tab
13 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello MARCHE, thank you for explaining this so clearly. We can see how frustrating and confusing the billing has been, especially when the amount differs from what you expected and no clear explanation was provided.
To give you proper clarity, our billing works a month in advance. When your service is first activated, you are billed from your activation date up to the end of that month. From there, billing continues on the 1st of each new month for that full month ahead.
What may be causing the higher amounts you are seeing is unsuccessful debit attempts processed before your selected payment date. If a debit order is attempted and fails, even if it is not your usual end-of-month payment date, a R50 debit order rejection fee is automatically applied by the system.
That said, this should always be clearly explained and visible, and we want to make sure you have full transparency on your account.
We appreciate you highlighting this, and we are committed to making sure your billing experience is as clear and predictable as your connection.
Kind regards,
The Mweb Team
I have never ever in my life seen such…
I have never ever in my life seen such nad customer service in my life. I am takimg mweb to ICASA on Monday 15th June due to income loss and incompetent behavior
1 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello LeeAnn, we understand how serious this situation is, especially where it has impacted your income, and we take that very seriously.
We would genuinely value the opportunity to review this properly and work toward a resolution with you. Please email customer-reviews@mweb.com with the review details, a link or screenshot, and the email address linked to your Mweb account so we can securely verify and investigate your case.
Once we have that, our team will prioritise the review and provide clear feedback, with a typical response time of up to 24 hours after receiving the required information.
We are committed to engaging with you constructively and doing everything we can to address this.
Kind regards,
The Mweb Team
If i could i would give 0 stars
If i could i would give 0 stars ,been struggling alot, the service is poor as it can get ,bad bad bad
12 mei 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Jacques. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
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