My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Toon meer
Bedrijf heeft geantwoord
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PLEASE DO NOT SIGN UP TO MWEB.... their customer support will never get to you, they will take full payment for a dead line that they will never fix, you will have no wifi left, have to spend money on... Toon meer
Bedrijf heeft geantwoord
Zero stars if it were possible. They are extremely fast and efficient in sales, when it comes to selling you their packages and debit your money that flies by like a flash. However when everything goe... Toon meer
Bedrijf heeft geantwoord
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,6
Zeer slecht
854 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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1 Hour and 20 minutes and still no…
1 Hour and 20 minutes and still no agent responded from the live chat.... pathetic.
They should not even have a service rating....
0.00 service rating from me
19 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Cedric,
e understand how frustrating it must be to wait an extender period for assistance and still not receive a response. When you're reaching out for support, you should feel heard and assisted in a timely manner, and we can appreciate your disappointment.
Your experience is certainly not the standard of service we aim to provide. Please be assured that your review feedback will be shared with our Service Quality Team for review and improvement. We take customer feedback seriously and are committed to making the necessary improvements to ensure our customers receive the support and experience they deserve.
Kind regards,
Mweb Team
Been getting the run around regarding…
Been getting the run around regarding my refund! Still have not received it!!
15 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Arumugam,
Thank you for taking the time to share your feedback with us. We understand how frustrating it must be to still be waiting for your refund and not have the clarity you're looking for regarding its status.
To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, a link or screenshot of the review, and the registered email address linked to your Mweb account. We will only be able to investigate and respond once these details have been provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours once the necessary information has been received.
Kind regards,
Mweb Team
I’m frustrated,I’m disappointed in the…
I’m frustrated,I’m disappointed in the technical team,received my wireless WiFi yesterday it’s been completely off,tried calling since yesterday even today but no help at all,I’ve spent over R100 on airtime trying to get help ,your service is horrible and I hope you’ll improve your service cause we are paying but still no help at all,absured and pathetic!
12 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Khanyisile,
We understand your frustration, especially after receiving your wireless WiFi service and being without a working connection since yesterday. We also recognise how frustrating it is to have spent over R100 on airtime trying to get assistance without receiving the support you need.
Your query has been logged with our Technical Support Team under reference MWB35588889 for further investigation and assistance with the connection.
Kind regards,
The Mweb Team
I moved to the new premises and… No installation but billed
I moved to the new premises and requested for installation, it's been 6 days without connection for the month I actually paid for
Appointment to install wasn't honoured by Vumatel. Since my contract is with Mweb I'd expect they ensure smooth transition and not bill for days my service was off
I do wish I read these other reviews earlier
7 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Patrick
We recognise how disappointing it is to move into your new premises, have already paid for your service, and then be left without a connection for six days. Having an installation appointment not go ahead as expected, followed by the uncertainty of when you’ll be connected, understandably adds to the concern.
We see that our teams have already connected with you and escalated the matter following your request for intervention. The premise creation has been escalated, with a turnaround of approximately 3–5 business days. We’ve also reached out to the team managing moving-home orders, who will follow up with Vumatel and provide you with an update on the next steps as soon as possible.
We also acknowledge your concern about being billed for a period when your service was unavailable. This is an important part of the experience for us to review alongside the outstanding installation and moving-home process.
We appreciate you raising this with us and allowing us to investigate the experience. We’ll continue to follow the matter through with the relevant teams so that you receive clearer communication on the way forward.
Kind regards,
The Mweb Team
Worst disgusting service
They actually do not even deserve the 1 star I gave as they are useless. We took a fibre contract with them; guess what? Up until today, we still cannot use the service as it is not connected. We've been calling and put on hold for hours on end and haven't gotten any help. Right now, as I type, we are still on hold for Sinovuyo to give us feedback. The chat started at 08:25, and until now she hasn't said a word about the problem. Why are they still in business? Poor service and everything. I'll never recommend it to anyone. Come month-end, they will want to deduct for the services we didn't even use; this is madness. Now, after waiting for so long for assistance, we're given a cancellation reference, and we're told our contract can only be cancelled 1st November, so in the meantime we must be stuck with this router that's not working for 2 months? I'm so fed up with Mweb and will never even think of recommending it to anyone
11 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Julian,
We understand how frustrating and disappointing it must be to still be without a working service while also facing uncertainty around the cancellation process. After signing up and expecting to be connected, this is certainly not the experience we aim to provide.
To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, a link or screenshot of the review, and the registered email address linked to your Mweb account. Once the necessary information has been received, the team will be able to review the matter in detail and assist further with the concerns you've raised regarding the service and cancellation.
Your feedback regarding your onboarding and support experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to learning from experiences such as yours and making improvements where needed.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
Mweb Team
NOT THE TYPE OF SERVICE I NEED IN BETWEEN THE CHAOS OF LIFE ITSELF !!
I am extremely disappointed with the level of service I am currently receiving from Mweb.
I have made numerous attempts to contact a technician telephonically, but it appears virtually impossible to get through to anyone. On multiple occasions, I have remained on hold for over an hour, only to eventually abandon the call, all at my own expense.
Unfortunately, the live chat service has been no better. It has proven ineffective, providing only generic responses rather than meaningful assistance, and often leaves me waiting without any resolution.
As a paying customer, I expect to have access to technical support when I need it. Instead, I am faced with excessive waiting times, automated responses, and no practical way to speak to a qualified technician.
This experience has been incredibly frustrating and falls far short of the level of customer service I would expect from Mweb.
Oh and my favourite part , try and send an email to "Complaints AT mweb.com"... It blocks the email marking it as SPAM !!
PS - I should have read these reviews before re-signing up with MWEB , I was too hopeful that things had changed !!
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Hashika
We recognise how difficult this experience has been, particularly after the time you’ve spent trying to reach a technician by phone and the lack of resolution you experienced through Live Chat. Waiting for extended periods, receiving responses that felt generic, and then still not having the assistance you needed is not the level of support we want you to experience as an Mweb customer.
We do see that our Support team managed to connect with you yesterday and assist with the D-Link extender setup. This included providing step-by-step guidance, where we could, updating your WiFi name and password to improve the signal in the bedrooms, and guiding you through accessing the extender interface via an Ethernet connection to address the intermittent connectivity.
We continued to recommend contacting D-Link Support for further assistance with the extender itself. This helps ensure that any device-specific troubleshooting, firmware, configuration, or hardware-related concerns are handled by the manufacturer with the appropriate knowledge and support for that equipment.
We also acknowledge your concerns around the difficulty of reaching our teams, the extended telephone wait times, and your experience with Live Chat. These are separate from the assistance provided with the extender and are important points for us to review, particularly where you are trying to reach technical support for assistance.
We appreciate you taking the time to detail your experience and highlight where the support journey has fallen short. Your feedback allows us to review these communication and accessibility challenges and identify where we need to improve.
Kind regards,
The Mweb Team
Mweb has the worst customer service…
Mweb has the worst customer service line.I waited for more than an hour waiting for technical assistance
Needed internet connection a service I've paid for.
I would not recommend them
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Boitumelo
We recognise how frustrating it is to wait over an hour for technical assistance when you need your internet connection. We see our Support team connected with you on your call yesterday to assist with your connection issue and address your concerns. We value your feedback and will use it to improve the support experience.
Kind regards,
The Mweb Team
It's nonsense
It's nonsense, I have been waiting for internet connection the whole day 😭😭😔😭😭 no one is helping me, I've been on a call and no one is assisting
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Abi
We recognise how frustrating it is to wait all day for a connection and assistance. We see our Support team connected with you via chat yesterday regarding your connection issue. We value your patience and thank you for bringing this to our attention.
Kind regards,
The Mweb Team
It's reliable
It's reliable, you get the response right away when you need help with something
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Lisa
Thank you for the great feedback! We’re delighted to hear that you’ve found Mweb reliable and that support is there when you need it. It’s great to know you’re getting the prompt assistance you expect. 😊
For even more convenience, the Mweb App puts helpful account and service features within easy reach, so you can manage things without needing to pick up the phone.
Kind regards,
The Mweb Team
Technical support needs support
I just spent almost 2 hours holding to speak to MWeb technical support. Is this a record, or is it normal? It's a while since I've needed technical support, in which time the service (which wasn't broken) seems to have been 'fixed'
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Dave,
We understand your frustration after spending almost two hours waiting to speak to our Technical Support Team, especially when you hadn’t needed technical assistance for some time and your service was previously working without issue.
We acknowledge your concerns about the support experience and the changes you’ve experienced with the service. We appreciate you taking the time to highlight this and share your experience with us.
Kind regards,
The Mweb Team
This is by far one of the worst service…
This is by far one of the worst service providers I have ever interacted with. It's frustrating to try and get in contact with their call centre and after hairs of holding, all you get are endless apologies and escalation that don't materialise yo anything tangible. I wouldn't recommend anyone who wants peace of mind for a paid service to even think of signing up with them.
10 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello James
Thank you for sharing your feedback. We understand how frustrating it is when getting assistance takes longer than expected, particularly when you’re looking for a clear resolution rather than repeated escalations. We’re sorry this has been your experience. Your feedback has been submitted to our Customer Journey teams for review, with a focus on identifying opportunities to improve the support experience. We appreciate you taking the time to share it with us.
Kind regards,
The Mweb Team
The customer care representative who…
The customer care representative who contacted me was aggressive and behaved in a bullying manner. Rather than listening to customer feedback, he repeatedly spoke over me and attempted to impose his views forcefully. I ultimately had to end the call. I regret leaving Rain, despite occasional network issues, because their customer care team consistently respects customers and values their feedback.
9 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Tinashe,
We understand how disappointing it must have been to feel unheard during an interaction where you were trying to raise your concerns and provide feedback. Our customers should feel listened to, respected, and supported whenever they engage with us, and this is the standard of service we strive to provide.
We can see that the necessary assistance has since been provided. However, we recognise that your overall experience fell short of the level of service we aim to deliver and appreciate you bringing your concerns to our attention.
Your feedback has been taken seriously and will be shared with our Service Quality Team for internal review. We are committed to ensuring that the support our customers receive remains professional, respectful, and consistent, regardless of who they speak to.
Kind regards,
Mweb Team
Technical support makes you wait more…
Technical support makes you wait more than 30 mins. Their online live chat says Agents are online however there is no one replying.
Your forced to call and wait 30 mins if you are lucky to get through. Really terrible customer service from mweb
8 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Pru. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Mweb has been nothing but a total…
Mweb has been nothing but a total disappointment I ordered a Fibre 3 weeks ago to date they have not installed it which the company keeps saying escalations and the 7 day installation is such a lie it definitely doesn't take 7 days it's more frustrating when you call to find out and all the customer service agents are only saying sorry instead of giving a time frame wouldn't recommend anyone use them as they selling a product they can't provide
8 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Tyrone,
We understand your frustration after waiting three weeks for the fibre installation and having to follow up for updates.
We can see that you’ve since spoken with one of our consultants and requested for the order to be cancelled. Your cancellation request has therefore been noted, and we acknowledge your decision following the delays you experienced with the installation.
Kind regards,
The Mweb Team
Extremely disappointed with MWeb
Extremely disappointed with MWeb. We have now been without internet for an entire week, simply because we moved one unit next door.
The frustrating part is that everything is already in place. There is no new installation required — MWeb simply needs to complete the switch-over from their side. Yet somehow, this has taken a full week, leaving us without internet and with absolutely no urgency from their side.
For something that should be a straightforward administrative/technical switch, the level of service and response time has been completely unacceptable. We have had to follow up repeatedly, while MWeb seems to have no concern about how long their customer is left without a service they are paying for.
A week without internet because MWeb cannot complete a simple switch-over is ridiculous. This needs to be resolved urgently.
Very poor service and extremely disappointing customer support. I would seriously think twice before recommending MWeb to anyone.
7 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Chanel,
We genuinely understand your frustration. Being without internet for an entire week after moving next door, particularly when you expected the switch-over to be straightforward, is incredibly disruptive. We also recognise how frustrating it is to have to keep following up while waiting for your service to be activated.
We'd like to get this properly looked into rather than have you continue chasing for updates. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once we receive the necessary information.
We'll make sure the matter is followed through with the appropriate team and that you receive clear feedback on what is still required to get your service active.
Kind regards,
The MWEB Team
I am very very dissapointed in the…
I am very very dissapointed in the service i received from mweb. i made a payment on the 01.09.2026.
only to find out my order was cancelled due to clarity on on address detail. I went onto the web page and whatsapp and finally got a call back since last week. only to find out nothing has been done only a apology and now it is a waiting game again. VERY DISSAPOINTED. SERVICE LEVELS SUCK!!!
1 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Shenaaz,
We genuinely understand why you’re so disappointed. You made your payment on 1 September, only to find that your order had been cancelled due to clarification needed around the address details. After reaching out through our website, WhatsApp, and waiting for a callback, being told that nothing had progressed would understandably leave you feeling frustrated, especially when you’re still waiting for a resolution.
We’d like to make sure we can securely review the details of what happened and get the matter to the right team. Please email **[customer-reviews@mweb.com](mailto:customer-reviews@mweb.com)** with the full review details, a link or screenshot of the review, and the registered email address on your MWEB account.
Once we have the required information, we’ll verify your details and assist with getting the matter reviewed. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the necessary information has been received.
We recognise that you’ve already spent considerable time trying to get assistance, and we want to make sure your concerns receive the attention they need.
Kind regards,
The MWEB Team
Customer Service
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day, and someone was going to advise on progress of call back. Poor customer service. No way to get help if your fibre is giving an issue.
UPDATE- After writing this review & Mweb responding I got prompt service.
4 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning,
We genuinely understand your frustration. Being told that Advanced Support would contact you within three days, only to still be waiting five days later, is not the level of follow-up you should have experienced. We also recognise that you followed up on the third day and were expecting an update on the callback, which makes the lack of communication even more disappointing.
We’d like to help get this back on track. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
We’ll make sure the relevant team has visibility of the missed callback and your follow-up, so that you can receive clear feedback on the next steps regarding your fibre issue.
We appreciate you raising this with us and giving us the opportunity to look into what has happened.
Kind regards,
The MWEB Team
This is the worst customer service I've…
This is the worst customer service I've ever encountered 🚮🚮. I regret even joining this service yerr..that time we're paying for the service that we not even getting.very poor and I'm leaving ngeke.
4 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Lehlohonolo. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Worst experience ever
The billing ever since the contract began has been a nightmare. Contract has been in place since April 2026. The only reason l rated them 1 star is because there is no option for minus star ratings. Every month the billing is a different amount, or double billing. In all honesty l am so tired of being ABUSED by this organization. So the latest is that the account is being double billed as there were outstandings. However at the monthend of the last month the account was in a credit and verified by calling their call centre and holding on for what seemed an eternity. Worst experience ever 🤬🤬🤬😡😡😡
3 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Shaylene,
We understand how frustrating it must be to experience ongoing billing issues since the start of the service and then see charges that don't align with what you were expecting. Having to repeatedly follow up for clarity on billing is certainly not the experience we aim to provide.
We'd value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot of the review, and the registered email address linked to your Mweb account so that we can securely verify your details and investigate the billing concerns further.
We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a service that meets our customers' expectations.
Kind regards,
Mweb Team
MWEB SUUUCKKKS!
Every time I try to report that my Internet is not working the technicians try to gaslight me into thinking that it’s my problem when it’s clearly on their side. I’ve never had such bad service let alone with Wi-Fi. This has been the worst experience of my adult life.
3 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day,
We understand how frustrating it must be to repeatedly experience internet issues and feel that your concerns are not being properly heard when you reach out for assistance. We recognise how difficult that can be, particularly when you’re trying to get a connection issue resolved.
We’d value the opportunity to take a closer look at what you’re experiencing and make sure the right information is available for further investigation.
Please email **[customer-reviews@mweb.com](mailto:customer-reviews@mweb.com)** with your review information, a link or screenshot, and the registered email address linked to your MWEB account. Once we have the necessary details, our team can securely verify your account and investigate the connection concerns further.
We aim to respond as promptly as possible, with a general response time of up to 24 hours once all the required information has been received.
We appreciate you bringing this to our attention and giving us the opportunity to look into your experience further.
Kind regards,
The MWEB Team
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