if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Toon meer
Bedrijf heeft geantwoord
PLEASE DO NOT SIGN UP TO MWEB.... their customer support will never get to you, they will take full payment for a dead line that they will never fix, you will have no wifi left, have to spend money on... Toon meer
Bedrijf heeft geantwoord
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,6
Zeer slecht
856 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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ZERO STARS!!!!!!!!!!
ZERO STARS!!!!!!!!!!! NEVER EVER EVER use Mweb, they collect your details and wait for it NEVER provide a service and then start debiting your account. When you demand a refund you are given a run around for days on end with empty promises AND cancellation fees FOR ZERO SERVICE!!!!!! Bunch of thieves and liars
6 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day
We understand how upsetting this experience has been, especially when you feel billed without receiving the service you expected and struggled to get clear answers.
We want to assist and investigate this for you as a priority. To do so securely and without delay, please email customer-reviews@mweb.com with the following:
A link or screenshot of your review
A brief summary of the issue
The email address linked to your MWEB account
Once we receive these details, our team will review your account, billing, and service status and work with you on a resolution. We aim to respond within 24 hours.
We’re committed to getting clarity on this and helping you move forward.
Kind regards,
The Mweb Team
Regretfully i read the reviews after…
Regretfully i read the reviews after effect. Network poor, been made to wait on call all day. The chat responses, i fell asleep waiting
5 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning
We understand how disappointing this experience has been, especially when the network performance hasn’t met expectations, and you’ve had to wait extended periods for support across both calls and chat.
Your feedback regarding the connection quality and response times has been noted, as both are key to the service experience we aim to provide.
We’d value the opportunity to look into this for you and work toward a resolution. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your post, and the email address linked to your Mweb account so we can securely verify your profile.
Once we’ve received the required information, our team will investigate and get back to you as quickly as possible, with a general response time of up to 24 hours.
Kind regards,
The Mweb Team
Mweb
Mweb, waited in chatroom for 4hrs and 2hrs on the phone. No assistance. Also, no reply from Mweb for my query on 30 June 2026 even after my discussion with Namhla, agent 10663221. Need Urgent Technical assistance from MWeb....PLEASE contact me ASAP!!
30 juni 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Hiker,
We understand how frustrating it must be to wait extended periods for assistance, especially after trying multiple support channels and still not receiving the help you need. This is certainly not the experience we want for our customers.
We'd like the opportunity to step in and assist. For secure and efficient assistance, kindly email customer-reviews@mweb.com including the full review details, the review link or screenshot, details of the technical issue requiring attention, and the email address registered on your Mweb account.
Please note that we'll only be able to assist once all the required information has been provided. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours after receiving the necessary details.
Your feedback regarding the support experience, response times, and lack of communication has also been shared with our Service Quality Team for review and improvement, as we're committed to providing a better customer experience and the level of service our customers expect.
Kind regards,
Mweb Team
The worst service u can get from MWeb .
The worst service u can get from MWeb .
U shouod not excist .
U cost us too much to hold on for longperiods up to 30 mins its ridiculous
We speak to the CEO .
How does that work
4 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ahmed
We understand how frustrating this has been, especially with the long hold times and the difficulty in getting the support you need. Experiences like this can be incredibly time-consuming and disruptive.
We were able to locate a profile linked to your name and surname, and it reflects a 25GB Mailbox service. To ensure we assist you accurately and securely, please email customer-reviews@mweb.com with:
Your full review details
A link or screenshot of the review
The nature of your query
Your registered Mweb account details
Once we’ve received all the required information, we’ll verify your details and assist further. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
We want to make sure your query is properly addressed and resolved.
Kind regards,
The Mweb Team
From day 1 we had no wifi
From day 1 we had no wifi. We phoned in and was assisted and the problem still persisted. After a long struggle to get hold of them I managed to cancell the subscription about 3 months ago and still every month they are trying to debit my account and with it not being able to because I don't keep money in that account this is reflecting badly on my name that I do not pay my service provider.
31 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Cindy,
We understand how frustrating it must be to continue seeing billing on an account after cancelling the service, particularly when you believe the service should no longer be active. We appreciate how important it is to have clarity on the charges being raised.
We've requested that our Finance Team review the account and the billing history in detail. The team will assess the charges reflected on the account and provide you with direct feedback regarding their findings and the way forward.
We're committed to ensuring our customers receive clear communication and support.
Kind regards,
Mweb Team
MWEB and Debit Orders
MWEB have a great way of ensuring the debit orders keep rolling. They keep changing the string of numbers with your bank, so you can dispute the debit but the next bill comes with a different string of numbers. The string of numbers are supposed to be unique but they keep changing them so your bank cant stop the debit.
****** it is 3 weeks later and nobody has contacted me as per your reply. I do however get messages that I owe MWEB.
This is shoddy work at best
3 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Sharleen
We understand how concerning and frustrating this situation must feel, especially when you’ve taken steps to cancel your service and are still seeing debits going through, along with the difficulty in getting assistance through our support channels.
We have arranged for our Retention Support team to urgently review your account and contact you directly to discuss what has happened and guide you through the next steps to resolve this as quickly as possible. They will also ensure that your cancellation request and billing concerns are fully investigated and addressed.
Your feedback regarding the challenges with chat support and debit order concerns has been taken seriously and escalated internally, as this is not the experience we want for our customers.
Please keep your phone nearby as the team will be reaching out to you ASAP.
Kind regards,
The Mweb Team
Worse serive ever
Worse serive ever. Avoid using Mweb. Rather use Vodacom or any other service provider.
Getting ahold of customer care is impossible. And I dnt mean this sarcastically. I mean it’s literally impossible. Any changes or updates you need to your product or service is not possible.
They set it up so that the only way you can make changes is through a call centre that never works. To get ahold of a support agent requires a minimum of 2 hours wait time, of which you need to use your own airtime.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ashley,
We understand how frustrating it must be when you're unable to get the support you need, especially when you've spent considerable time trying to reach the right team regarding your service. Feeling that your concerns aren't being addressed can be incredibly disappointing, and this is not the experience we strive to provide. We can appreciate the frustration caused by the difficulty in reaching support and getting assistance with your account. Please be assured that we've escalated the matter to the team handling downgrades, and they've been requested to reach out to you directly to provide the assistance and guidance you require.
Your feedback regarding the support experience, wait times, and account management process has been taken seriously and will be shared with our Service Quality Team for review as we're committed to improving our customer experience and delivering the level of service our customers expect from Mweb.
Kind regards,
Mweb Team
Zero after-sales support
Worst customer service experience I've had with a South African company.
Incredibly responsive when it comes to making the sale but the minute it comes to support, utterly non-responsive.
There are no public emails, so you are left with either calling or using the chat support in-app (a directive that they push). The support in chat is non-existent so you can expect to wait HOURS on end just to make contact with someone.
The support funnel is even worse. After multiple selections, and when you eventually do make it to a support agent - you are thrown around departments.
All-in-all. Will not recommend by virtue of their after-sales support.
31 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello James,
We understand how frustrating it must be to feel unsupported when you need assistance, especially after experiencing delays through the available support channels. When you're looking for help, you should feel confident that your concerns will be addressed, and we can appreciate the disappointment this experience has caused.
We'd really appreciate the opportunity to assist further. For secure and efficient assistance, kindly email customer-reviews@mweb.com including the full review details, the review link or screenshot, and the email address registered on your Mweb account.
Please note that we'll only be able to assist once all the required information has been provided, as this allows us to verify your details securely.Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours after receiving all the necessary information.
Your feedback regarding the support experience and after-sales service will also be shared with our Service Quality Team for review and improvement, as we're committed to delivering the level of service our customers expect.
Kind regards,
Mweb Team
The communication was very bad and I…
The communication was very bad and I had to wait for more than three weeks to get a simple installation and at that time no one was communicating with me. Every time I was told that the matter is getting escalated but no action. The service was really bad for me and had to cancel.
31 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Phathutshedzo. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Mweb doesn’t care at all about clients
Mweb doesn’t care at all about clients, on the 3rd of July I ordered a router and it’s been almost a month and I’ve yet to receive it, the calls do not go through, the live chat is pretty useless, the agent just introduces themselves and leave you hanging, honestly I just want my R250 that I paid, I will try another provider because Mweb clearly doesn’t want clients at all
30 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Homolemo, thank you for bringing this to our attention. We understand how frustrating it must be to have waited since 3 July for your router and to experience difficulty reaching our support channels.
Your query has been escalated to our Vumatel Team, who are currently investigating the delay with your router order. They will work with the relevant parties and provide you with feedback as soon as an update is available.
We appreciate your patience while this is being resolved.
Kind regards,
The Mweb Team
Worse service ever no help when I call…
Worse service ever no help when I call ..if they can't better their communication ten I will have to cancel
30 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Faldiella. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Worst experience ever
Worst experience ever. I have been on hold for the past thirty minutes. Worst part is that the voice prompt is raising hopes " Your call is now first in line" ...for thirty minutes!? Worst customer service ever. Webmail is never there when you need them the most. Play away from it. Very good at deducting and increasing monthly premiums. What do I do now. Am I sitting with this problem forever!
27 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Bulelwa,
We understand how frustrating this experience has been, especially being kept on hold for so long while expecting assistance, and then not getting the support you need when it matters most. That kind of experience can leave anyone feeling stuck and unsure of what to do next.
We’d really value the opportunity to step in and get this resolved for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot of this feedback, and the email address linked to your Mweb account so we can securely verify your details and investigate further.
Once we’ve received the required information, our team will review your case and work towards a resolution, with a response time of up to 24 hours.
We want to ensure you’re not left without answers and that this is properly addressed.
Kind regards,
The Mweb Team
If I could give a zero rating, I would
If I could give a zero rating, I would...!
After no joy with fixing / addressing my problem via the app chat option, I am just trying to cancel my subscription now, but to no avail.
Chat operators ask stupid questions and then redirect to another department which has not provided a response after more than 45min...
Spent more than 5 hours online with an operator to attempt to fix the "technical" problem with no joy.
Take your money and run - away from these guys...
22 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Rudi,
We understand how frustrating this experience has been, especially after spending several hours trying to resolve your technical issue, being transferred between departments, and then facing long waits while trying to cancel your subscription. We can appreciate how disappointing this has been.
Please email us at customerreviews@mweb.co.za with the email address linked to your Mweb account and a brief summary of your experience. This will allow the relevant team to review your concerns and assist you further.
Kind regards,
The Mweb Team
I’ve been having a bad experience with…
I’ve been having a bad experience with you guys services as a first time user I would not recommend the services to anybody and I will keep telling people that you guys have a shitty service services your agents lack customer care their excuses after excuses and they don’t get anything done for a whole month now I’m having an issue as a new customer
6 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Silindokuhle,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience, especially as a first-time Mweb customer. We understand how disappointing it must be to experience ongoing issues for an entire month, particularly when you're expecting timely assistance and clear communication. This is not the experience we want for our customers.
We'd like the opportunity to investigate your concerns thoroughly and work towards a resolution. Please email us at customerreviews@mweb.co.za with your Mweb account number, contact details, and a summary of the issues you've experienced. Our team will ensure your case is reviewed by the appropriate team and provide you with feedback as soon as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in Mweb.
Kind regards,
The Mweb Team
Impossible get any help for a faulty connection
I have been a client of mweb for 20 years. Iam having an ongoing problem with very low download and upload speeds on my Fibre line. None of the access phone numbers for mweb work. I have tried to use the message chat service on the app but the assistant (bot?) only answers every 15 minutes or so and never gets to answer my questions or find the fault. And then the chat just stops working. Infuriating!
25 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Piero,
Thank you for taking the time to share your experience, and we're especially sorry to hear that this has been your experience after being a loyal Mweb customer for the past 20 years. We understand how frustrating it must be to deal with ongoing slow fibre speeds while also struggling to reach us through our support channels and experiencing delays with the chat service.
We'd like the opportunity to investigate both the performance issues on your fibre line and the difficulties you've encountered when trying to get support. Please email us at customerreviews@mweb.co.za with your Mweb account number, contact details, and a summary of the issues you've experienced. Our team will ensure your concerns are reviewed by the appropriate specialists and provide you with feedback as soon as possible.
We truly value your loyalty over the years and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
Kind regards,
The Mweb Team
Brilliant service
Great service. I ordered for wifi and paid on Friday. Saturday morning at 8am the team was at my place fitting it on. By 10am I was connected. Carroll help me get the pass code and while she was still chatting on WhatsApp, I went online. Brilliant service from you guys. Thanx a lot
25 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Vinesh,
Thank you for sharing such a fantastic review! We're delighted to hear that your installation was completed so quickly, from placing your order on Friday to being connected by Saturday morning. It's also wonderful to know that Carroll was able to assist you with your WiFi password and ensure you were online without delay. We'll be sure to pass your kind words on to her and the installation team, they'll truly appreciate the recognition.
For added convenience, take full control of your fibre experience anytime with the Mweb app. Getting Started with the Mweb App: https://help.mweb.co.za/articles/mobile-app/getting-started/navigating-the-mweb-mobile-app?utm_source=chatgpt.com (Latest App version: 2.1.3).
You can download the Mweb App by heading to your mobile app store and searching for "Mweb."
Thank you for choosing Mweb. We hope you enjoy your new connection and look forward to serving you for many years to come.
Kind regards,
The Mweb Team
Not worth the 1 star
Not worth the 1 star. Terrible service, horrible internet, no response on the chat for over an hour without a response
The message says that internet is back for a whole week indent have internet bought R1000 worth of data no response with whose going to reimburse
I am waiting to be put through to cancel
But no response.
Can someone from mweb care enough to do something.
25 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Muhammad,
Thank you for taking the time to share your experience. We're sincerely sorry to hear about the prolonged loss of your internet service, the lengthy wait for assistance, and the frustration this has caused. We understand how disruptive this has been, especially after purchasing R1000 worth of mobile data while waiting for your service to be restored.
We'd like the opportunity to investigate your concerns, including the service interruption, the lack of response from our support channels, and your query regarding the additional data costs. Please email us at customerreviews@mweb.co.za with your Mweb account number, contact details, and a summary of your experience. Our team will ensure your concerns are reviewed by the appropriate team and provide you with feedback as soon as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter.
Kind regards,
The Mweb Team
Since I reported
Since I reported, someone called me and was promised to be contacted within 48hrs. It is now almost 4 weeks and no feedback was given regarding my query. I don't know if reviewing of calls takes more than 48hrs. I am patiently waiting for your feedback. 0847396427
2 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello, Terrence
We understand how frustrating it must be to still be waiting for feedback after being advised of a 48-hour turnaround, especially after several weeks have passed.
We have now logged an urgent follow-up with the Retentions team who previously assisted with your LTE query. They will review your profile and reach out to you directly with the next steps.
Your experience has been noted, and we’ll continue to monitor this to ensure you receive the feedback you’ve been waiting for.
Kind regards,
The Mweb Team
Antwoord van Mweb
Morning Reshina
Your feedback means a great deal to us. We’re committed to delivering consistent quality and dependable support, and we’re glad this has been your experience.
Kind regards,
The Mweb Team
The staff addressed my concerns and queries with humility and respect!
The staff addressed my concerns and queries. They were patient and helpful. I truly appreciate their dedication to providing excellent and timely service. The WIFI is working well and the installation was seamless !!! Thank you!!!
A special thank you to the live chat agents!!!
22 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Rose,
Thank you for your fantastic feedback! We're delighted to hear that our team addressed all your concerns with patience and care, and that your installation was seamless. It's wonderful to know your WiFi is working well and that our live chat consultants made such a positive impression.
Take full control of your fibre experience anytime with the Mweb app.
Getting Started with the Mweb Mobile App (Latest App version: 2.1.3)https://help.mweb.co.za/articles/mobile-app/getting-started/getting-started-with-the-mweb-mobile-app?utm_source
Kind Regards,
The Mweb Team
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