if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Toon meer
Bedrijf heeft geantwoord
PLEASE DO NOT SIGN UP TO MWEB.... their customer support will never get to you, they will take full payment for a dead line that they will never fix, you will have no wifi left, have to spend money on... Toon meer
Bedrijf heeft geantwoord
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,6
Zeer slecht
856 reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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SHITTY SERVICE
I paid for the installation of fibre on 02 July 2026. They told me I would receive it within 5 working days. It is now 22 July and I haven't received anything and nobody can tell me what went wrong. Do NOT trust this shitty company.
22 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Saskia,
We understand how disappointing this must be, especially after waiting well beyond the expected installation timeframe without receiving a clear update.
Please email us at customerreviews@mweb.co.za with your account details, order reference, and a summary of your experience. We'll ensure your concerns are reviewed and the relevant team investigates what has caused the delay.
Kind Regards,
The Mweb Team
Antwoord van Mweb
Good day, Nolihle,
We're delighted to know you had such a positive experience with us. It's always rewarding to hear that our team's efforts are making a meaningful difference for our customers.
Your support means a great deal to us, and we'll continue working to deliver the reliable service and responsive support you can count on whenever you need us.
Kind regards,
Mweb Team
Worst company I have ever had to dealt…
Worst company I have ever had to dealt with really don’t know how the business still exist I spent over R4000 and haven’t received a megabyte of data all the representatives are absolutely useless.
They have caused me more pain and trouble than anything else would highly recommend to not work with them it’s been two months with no feedback from them they apparently keep escalating problems but nothing ever happens and they’re just stealing thieves stay away!!!!!
16 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Logan
We hear how frustrating this has been, especially after two months without service, and the impact it has had. That is not the experience we want for you.
We have engaged the team managing moving home orders, and they are actively working on your account. They will be in touch as soon as possible with a clear update on your activation status and the next steps.
We are here for you and are committed to getting your connection fully operational ASAP.
Kind regards,
The Mweb Team
Mweb - Your service is Extremely Bad
Mweb, your service is beyond bad..
When calling we hold on for 7 to 8 hours.
Your live chat is a joke....
Its not fair to treat your loyal customers in this manner..
I will be looking for another service provider...
19 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Jeffrey,
Spending an extended period trying to reach support, only to be left waiting without the assistance you need, can be incredibly frustrating. As a long-standing customer, you should feel supported when you need help, and it's clear that your recent experience has fallen well short of both your expectations and the standard of service we aim to provide.
We can see that you did eventually receive assistance. While we're pleased that you were able to connect with the relevant team, we fully recognise that the amount of time and effort it took to get there was unacceptable and understandably left a negative impression.
We take feedback like this very seriously, and your experience has been shared with our Service Quality Team for review. They will use this feedback to assess the delays and challenges you've encountered and identify opportunities to improve our support channels and overall customer experience.
Kind regards,
Mweb Team
Highly unreliable service and completely inefficient customer support
I have had an extremely poor experience with Mweb following a forced migration to their service. The fiber connection drops multiple times a day, frequently during critical business hours, causing severe disruption and forcing a reliance on mobile backups. On top of the unstable connectivity, monthly fees were increased without any prior notification.
The support infrastructure is entirely ineffective. The call center routinely leaves customers on hold for hours. The mobile app is equally problematic; the network diagnostic tool does not function accurately, and the built-in chat features severe delays. Support agents routinely take 20 minutes or longer between vague, unhelpful responses. There is a total lack of accountability and professional customer care across both the technical service and the support platforms.
Edit: The MWEB response indicating attempted contact to help resolve my issues are lies, in fact my own attempts to contact support are rarely received and ignored.
19 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Jacques
We hear how disruptive this has been, especially with frequent drops during business hours and the added frustration around billing and support delays. That is not the experience we want for you.
We can see our tech team has been trying to reach you since Thursday and again earlier today to continue troubleshooting your Zoom connection. To move this forward, we have arranged for them to attempt contact again today under Ref#MWB35095040, where they will take you through the next steps and work towards stabilising your connection.
We are here to see this through with you and restore a stable, reliable connection.
Kind regards,
The Mweb Team
The company is doing an excellent job
The company is doing an excellent job. The team doing the installation got to me on time and the connection was not troublesome and I was connected within minutes of their completion. Thank you also to the MWeb team for always keeping me correctly updated. I'm loving your service
18 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Njabulo,
Thank you for taking the time to share your experience. It's wonderful to hear that your installation was completed on schedule and that you were connected so quickly afterwards. A smooth setup, combined with clear communication throughout the process, is exactly the kind of experience we aim to provide.
We truly value your support and look forward to continuing to provide you with reliable connectivity and the high standard of service you've come to expect.
Kind regards,
Mweb Team
This is the worst fibre ever
This is the worst fibre ever. I regret using it, no customer service, they came to install the fibre on Thursday last week saying it will activated in the next 24 hours, I was home the whole day and everything went perfectly well . The next day when I wasn’t at home they called around 1:00pm saying they’re by my gate that they need to change the fibre, I asked why they never booked for that cause am not at home, they never said anything. I then called and told them I will be at home by 3 , they came past 4 and changed it,I asked why it haven’t been activated because they said it will get activated in 24 hours they said they don’t know that I have to call to confirm. I have been calling and wasting money for airtime for over a week now and not getting positive reply 😡😡😡😡😡😡
I wish I know where their office is
10 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Esty,
Experiencing delays with your installation, struggling to get updates, and then still being left without a working service can be incredibly frustrating. After looking forward to getting connected, this is not the smooth onboarding experience we aim to provide, and it's clear that your expectations have not been met.
We'd value the opportunity to resolve this for you and understand exactly what is causing the delay. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your review, and the registered email address linked to your Mweb account so we can securely verify your information and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Your feedback has also been shared with our Service Quality Team to review the installation journey, technician scheduling, and communication concerns you've raised so that improvements can be made going forward.
Kind regards,
Mweb Team
Quick installation by the team
Quick installation by the team. Very happy
17 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Lesego,
Thank you for your kind feedback! It's great to hear that your installation was completed quickly and that you're happy with the service you received. We appreciate your support and thank you for choosing Mweb!
Manage your account anytime with the Mweb app.
Getting Started with the Mweb App (Latest App version: 2.1.2)https://help.mweb.co.za/articles/mobile-app/getting-started/navigating-the-mweb-mobile-app?utm_source=chatgpt.com
Kind Regards,
The Mweb Team
Even the 1star they dnt deserve it,,
Even the 1star they dnt deserve it,,, i called them wanting to make an order for fibre and they said my area doesnt have coverage but i can get telkom lte and i agreed after the whole process my husband then said that telkom is also bad in our area so i then had to call them back in less than 10mins after i had spoken to them then i cancelled but to my suprise my account was debited and i called to tell them they then said they will refund in 3-5days i waited but now its been 10days no refund and noone is answering me. what can i do please help.How do i attach screenshots
7 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Thobile,
We understand how frustrating and disappointing this must be, especially after cancelling the service almost immediately and then still finding yourself waiting for a refund with little to no feedback. This is not the experience we aim to provide.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, and the registered email address linked to your Mweb account so we can securely verify your information and investigate the refund status.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Kind regards,
Mweb Team
Very efficient and that what makes the…
Very efficient and that what makes the world simpler.
16 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ayanda
We truly appreciate you taking the time to leave this review. It’s rewarding to know that our team delivered the level of service and performance you expect. Thank you for choosing Mweb as your connectivity partner.
Kind regards,
The Mweb Team
Well what went right
Well what went right? This is my chat with the support been on here since 13h16 it is now 15h21 just trying to book a move request, this is the chat
Messages
Good afternoon Colleen If you're having connection problems, try our intuitive network scanning tool on our App. If you still need help, please type out your query below. How can we assist you?
Sales
For faster assistance, please respond with whether you're a first time customer, an existing customer looking to upgrade, or if you're following up on a recent order.
Existing Customer
Please hold while we connect you to the next available agent.
Hi there, my name is Akhona, how can I assist you today?
I have booked a moving request for the 17th on my mweb, however the contractor informed me that we will only be able to move in on the 25th now the following week
please share your mweb account details
Acc:63620813 ID;7506120020085
???
Hello
Thank you for your patience, we apologise sincerely for the wait! One of our agents will be with you as soon as possible.
Hi there, my name is Sihle, how can I assist you today?
Thank you for your patience. You're still in the queue, and an agent will be with you as soon as possible.
Hello
I have been on this chat for over an hour
How can i help you?
Look I spoke to lady gave her the account number and my id she just ignored never dealt with query now someone asking same question whats happening here
I am moving and I put in a request which Mweb processed for the 17th July my contractor came back and said qe can only move in on the 25th so I need to delay the change for a week
Account: 63620813
ID:7506120020085
Anything else or is this going to be an hour wait asd well
Hello?
Please bare with me while I check
Would you like to postpone the move?
Yes Please until the 25th
I will send you through to correct department. You are through to billing.
Hi there, my name is Carol, how can I assist you today?
Ok can you read the chat above or do I need to go through the entire explanation again for the third time in almost 2 hours
Colleen, could you please provide me with the details so I can check whether we can process your Move of Premises (MOP) request?
. For verification purposes, please provide your full name and surname , ID number, and cellphone number so I can access your account.
Colleen Beukes
7506120020085
0735823736
Move request done for the 17th I have to postpone to the 25th
Why is this so diffcult I started this chat a 13h16 it is now almost 3pm
Thank you for the confirmation Colleen.
Please allow me a moment while I check your account.
Colleen I appreciate your patience.
Well been on here for 2 hours so I must indeed be patient
Please note that we will not be able to reschedule your Move of Premises request.
The current request will need to be cancelled and resubmitted,
and this can be done by our Sales team.
If you would like to proceed,
I can transfer you to the Sales team for further assistance.
Sure another 2 hours then and explanation again
Maybe I should just cancel Mweb
mt patience is gone now
Hi there, my name is Siyabonga, how can I assist you today?
Hi do I need to explain the entire 2 hour conversation to you or will you read the chat
Colleen Beukes
ID:7506120020085
Cell:0735823736
I booked a moving request for the 17th
My contractor says I can only move in on the 25th house not ready
Need to postpone
Carol says my original has to be cancelled and a new move request submitted
Can you do this in less than 2 hours
Hello?
15 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Colleen,
Being transferred multiple times while trying to arrange something as straightforward as a move request can be incredibly frustrating, especially when you're investing significant time and effort just to ensure the process goes smoothly. This is not the level of service we aim to provide, and it's clear that your experience fell short of the standard we want for our customers.
We’ve reviewed your account and can see that you eventually reached the correct support channel and that a request was successfully logged under ticket reference MWB35089018. The Move of Premises Team will be assisting you further with the relocation of your service and the next steps required.
We also noticed that your ID number appears to be visible on the review. For your privacy and security, we strongly recommend editing the post to remove or obscure this information.
Your feedback has been shared with our Service Quality Team to review the delays, transfers, and overall support experience so that improvements can be made.
Kind regards,
Mweb Team
Had to wait more than 1.15min .total
Had to wait more than 1.15min .
worse service
will move to another ISP
15 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Sagren,
Spending over an hour trying to get assistance, especially when you're looking to resolve an issue as quickly as possible, can be incredibly frustrating. This is not the level of service we aim to provide, nor does it reflect the experience we want our customers to have.
We understand how disappointing it is when support isn't easily accessible and the time spent seeking assistance outweighs the time spent resolving the issue. Your experience has fallen short of our expectations, and we appreciate you taking the time to bring it to our attention.
If your query is still outstanding, kindly email customer-reviews@mweb.com including the review information, a link or screenshot of your review, and your registered Mweb email address. Once we've received the required details, we'll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Kind regards,
Mweb Team
Installation was quick and the fiber…
Installation was quick and the fiber works perfectly
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Nozibusiso,
We're delighted to hear that your installation was completed quickly and that your fibre connection is performing perfectly. It's always rewarding to know we've been able to provide a smooth setup and reliable service from the start.
We'll continue delivering fast installations and dependable connectivity that our customers can count on.
Kind regards,
The Mweb Team
Great customer service & very punctual. The gentleman who came to install my…
The gentleman who came to install my wifi arrived before shecduled time which was great, they didn't leave until everything was sorted out. No problems at all
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Nydia
We’re pleased to know your installation and setup process went smoothly. Making connectivity simple and stress-free is important to us, and your feedback confirms we’re on the right track.
Stay connected and in control by installing the Mweb App from your mobile app store.
Kind regards,
The Mweb Team
Fibre doesn't work after installation
Fibre doesn't work after installation. The Chat on mweb's site apparently leads to WebAfrica agents so i couldn't get help there. Call centre took more than 10 minutes and i had to drop before speaking to an agent. I have to call again to get support
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Ofentse
We understand how frustrating it must be to have your fibre installed and then not work from the start, especially after struggling to get through via chat and the call centre. That’s not the smooth experience we aim to deliver.
Let’s get this moving in the right direction. Please send us an email at customer-reviews@mweb.com with the following so we can assist you directly and securely:
A brief description of the issue
A link or screenshot of your review
Your registered Mweb email address
Once we have these details, our team will prioritise your case and work with you to get your connection up and running as quickly as possible. Our general turnaround time is up to 24 hours.
We’re here to make sure this gets resolved properly for you.
Kind regards,
The Mweb Team
I am extremely disappointed with the…
I am extremely disappointed with the level of service I have received from Mweb.
I spent over two hours on hold waiting for assistance, while the automated system repeatedly stated that I was "first in the queue." Despite this, no consultant ever assisted me. This is unacceptable and reflects very poor customer service and communication.
I also purchased the WiFi package and paid R808, but at no point during the sales process was I informed that I would need to pay an additional R401 activation fee after receiving the package. Had this been explained upfront, I would have made an informed decision.
When I queried why I had paid R808 and what that payment covered, I was unable to get a clear or consistent explanation from any of your representatives. The lack of transparency and poor communication has been incredibly frustrating.
I placed my trust in Mweb, expecting a professional and transparent service, but my experience has been the complete opposite. I expect clear answers regarding the R808 payment, an explanation for the unexpected activation fee, and an improvement in how customer queries are handled.
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good afternoon, Fortunate,
Not having clarity on the costs associated with your package, especially after making payment and expecting a straightforward sign-up experience, can be incredibly frustrating. This is not the level of transparency or service we aim to provide.
We’d really value the opportunity to review this with you and provide the clarity you’re looking for regarding the R808 payment, the activation fee, and any other billing concerns related to your order.
Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, and the registered email address linked to your Mweb account so we can securely verify your information and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Kind regards,
Mweb Team
Marvellous , great you guys you are top with your service
Great, Good Job guys ,your service waz on top .You quick in installation thank you so much
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Fadzayi.
Thank you for choosing Mweb. We’re proud to provide connectivity that simply works, backed by a team committed to excellence.
The Mweb App is available on all major app stores—just search for “Mweb” to download.
Kind regards,
The Mweb Team
We been phoning whole day already and…
We been phoning whole day already and just had enough. How do I do a cancellation? If I can’t get through to the agent. This is bad service.
14 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Taimiyah
We understand how frustrating it must be to spend the entire day trying to get through without success, especially when you’re simply looking to cancel your service. That’s not the experience we want for you.
To help move this forward without any further delays, we recommend sending an email to customer-reviews@mweb.com with the following details:
Your full review/query
A link or screenshot of your post
Your registered Mweb email address
This allows our team to securely access your account and process your cancellation request correctly. Once all the required information is received, the team will step in and assist, with a turnaround time of up to 24 hours.
We’re committed to getting this resolved for you as smoothly as possible and appreciate your patience while we assist further.
Kind regards,
The Mweb Team
We are going into 6 days now without…
We are going into 6 days now without internet. I have called and chatted the Mweb support team several times but we still don’t have internet. Every time I speak to a different agent and they ask the same questions, does your system have no traceability of queries logged?This is extremely frustrating and exhausting. I need someone to please call me with a solution asap. If Vumatel could call me and resolve the query within 24 hours, surely you can also do the same, I mean how difficult it is to see why we don’t have internet? If you are unable to resolve your own internet issues, please let us know so we can find another service provider.
13 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Sinesipho,
Dealing with a prolonged connectivity issue, especially after multiple attempts to get assistance, can be extremely frustrating. Having to repeat information to different agents without seeing progress only adds to that frustration, and this is not the level of service we aim to provide.
We can confirm that Vumatel has completed the necessary corrections on the line. To restore your connection, please ensure that the Ethernet cable is connected from LAN1 on the Vumatel ONT to the WAN port on your ZTE router, and then restart both devices. This should bring your connection back online.
Your experience has been shared with our Service Quality Team to review the repeated interactions and improve how support continuity is managed.
Kind regards,
Mweb Team
Awful customer service
Awful customer service. I called because my dad could not. I was on hold for an 1 hour when the call started I was 9th in line after 36 min I was 3rd in line up until 1 hour. My airtime was waisted on a company that does not care about their customers! I just wanted to know what the progress is on fixing the problem we had since 2am this morning. There is no excuse for keeping a customer on hold for 30 min much less 1 hour!
13 juli 2026
Review zonder uitnodiging
Antwoord van Mweb
Good day, Miandra,
Trying to get assistance, spending your airtime, and still not being able to reach someone can be extremely frustrating, especially when you’re simply trying to get an update on an issue affecting your service.
This is not the level of service we aim to provide, and it’s clear this experience has caused unnecessary inconvenience and frustration.
We’d really like the opportunity to step in and assist you directly. For secure and efficient assistance, please email customer-reviews@mweb.com with your full review details, a link or screenshot of your post, and your registered Mweb email address so we can verify your account and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all required information has been received.
Kind regards,
Mweb Team
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