Mweb Reviews 

Antwoord van Mweb

13 jul 2026

Good afternoon, Fred,

Dealing with a service that hasn’t worked for sometime, while continuing to be billed and having no clear way to resolve it, can be incredibly frustrating and disappointing. This is not the level of service we aim to provide.

We’d really like the opportunity to take a closer look at your DSTV streaming issue and get this properly addressed. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, a full description of what happens when you try to access the service (including any error messages), and your registered Mweb email address. This will allow us to verify your account and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.

Kind regards,
Mweb Team

Antwoord van Mweb

13 jul 2026

Good morning
Thank you for highlighting your positive experience. Reliable fibre and responsive support are central to what we offer, and we’re glad you’re enjoying both.
Kind regards,
The Mweb Team

Antwoord van Mweb

13 jul 2026

Hi Sbanisezwe,

We understand how upsetting this experience has been. After making payments to restore your service, continuing to wait for assistance and spending additional money trying to get through for support would understandably leave you feeling let down.

We'd like the opportunity to review both your account and the reinstatement process to understand what caused the delays and assist in moving this forward. To help us investigate this securely, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and the registered email address linked to your Mweb account. These details allow us to verify your account and ensure the matter is reviewed by the appropriate team.

We always do our best to respond as quickly as possible, with a general response timeframe of up to 24 hours once the required information has been received.

Kind regards,
The Mweb Team

Antwoord van Mweb

13 jul 2026

Hi Jacoline,

We understand how frustrating this must have been. Being without an internet connection for the day is disruptive, and after completing the line tests, engaging with online support, waiting in the call queue, and then having the call disconnect before reaching a consultant, it's understandable that your confidence in the experience has been affected.

We'd like the opportunity to review both the connectivity issue and your support journey so we can better understand what happened and assist further. To help us investigate this securely, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and the registered email address linked to your Mweb account. Once we've received the required information, we'll review the matter and respond as quickly as possible, with a general response timeframe of up to 24 hours.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Good day, M,

Dealing with billing after cancelling, while also struggling to get through to support for clarification, can be incredibly frustrating and leaves you feeling stuck without clear answers.
This is not the experience we want for you, especially when you’re trying to resolve something as important as your account and equipment return.

We’d value the opportunity to take a closer look and assist in resolving this for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, and your registered Mweb email address so we can securely verify your account. Once received, the relevant team will investigate the deduction, assist with the modem return process, and provide you with clear feedback.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once the required information has been received.

Kind regards,
Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Samantha

Thank you for your review.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Mookho, we can see how frustrating this experience has been, especially having to spend on airtime multiple times, waiting so long, and still not reaching an agent. That’s understandably upsetting, and it’s not the level of support we aim to provide.

We’d really like the opportunity to look into this properly and assist you further. For secure and efficient handling, please email customer-reviews@mweb.com with:
• The full review details
• A link or screenshot of your review
• Your registered Mweb email address

Once we’ve received all the required information, our team will be able to verify your account and investigate what happened across the support channels, and work toward a resolution. Our general turnaround time is within 24 hours after receiving these details.

Your feedback has been noted, and we’re committed to improving both our response times and overall support experience.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Boikanyo. We would appreciate a chance to help you.

To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Ansuya, we can see how frustrating this must have been—waiting close to two hours, finally reaching the front of the queue, and then having the call drop is incredibly disappointing. Not being able to get connected after trying both self-service and calling in is not the experience we want for you.

We’ve arranged an onboarding tech support callback, and our team will review your account and call you to help set up your Metrofibre connection as soon as possible. They’ll work through the issue with you directly to make sure your service is up and running.

In the meantime, a quick check that may help:
• Restart your router and wait a few minutes for it to reconnect
• Confirm that all fibre cables are securely connected
• Check that the LOS light is off and the internet light is on

We’re keeping a close eye on this to ensure you receive the support you’ve been trying to access and that your connection is resolved without any further delays.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Trevor, we can hear how strongly you feel about this experience, and it’s clear that the level of support you’ve received has been deeply frustrating. That’s not the impression we want to leave, especially when it comes to something as essential as your connectivity.

We’d really value the opportunity to turn this around for you before you make a final decision. Please email customer-reviews@mweb.com with your account details and a brief summary of what’s gone wrong. Our team will take ownership of your case, investigate thoroughly, and work with you on a clear path to resolution.

Once we have your details, we’ll respond within 24 hours and ensure your concerns are handled with the attention and urgency they deserve.


Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Byron, we can see how disruptive this has been, especially with your email addresses changing unexpectedly and affecting communication for your users. Not being able to reach support while your business email is impacted is understandably very frustrating.

From what you’ve described, this looks related to a mail platform or account configuration change, where email aliases or primary addresses may not be correctly mapped to your domain. This would explain why messages are not being sent or reaching the intended inboxes.

Here are a few immediate steps that can help restore functionality while we escalate this:
• Log into your Mweb email control panel and check that your domain email (Name@domain) is set as the primary address or correctly configured as an alias
• Confirm that your SMTP settings are correct (outgoing mail server, username, and password)
• If you’re using an email client like Outlook, remove and re-add the account using the correct domain email address
• Check if there are any forwarding rules or mailbox changes that may have reassigned the address

We’d value the opportunity to get this fully resolved for you. Please email customer-reviews@mweb.com with your domain details, affected email addresses, and a summary of the issue. Our team will securely verify your account and work with you to restore full email functionality as quickly as possible.

Kind regards,
The Mweb Team

Antwoord van Mweb

10 jul 2026

Hello Tim
We truly appreciate you taking the time to leave this review. It’s rewarding to know that our team delivered the level of service and performance you expect. Thank you for choosing Mweb as your connectivity partner.
You can download the Mweb App by heading to your mobile app store and searching for “Mweb.”

Kind regards,
The Mweb Team

Antwoord van Mweb

9 jul 2026

Hello Katherine, we can see how concerning this is, especially when it involves a billing query over an extended period and difficulty reaching support through multiple channels. That’s not something to take lightly, and we hear your concern.

We’d really value the opportunity to investigate this thoroughly and work toward a clear resolution for you. Please email customer-reviews@mweb.com with the following details so we can securely verify and assist:
• A link or screenshot of your review
• The email address linked to your Mweb account
• Any additional details around the billing concern

Once we’ve received this, our team will prioritise a full review of your account history and billing to provide clarity and next steps. Our general response time is within 24 hours after receiving the required information.

We’re committed to getting to the bottom of this and ensuring you receive all the support you need ASAP.

Kind regards,
The Mweb Team

Antwoord van Mweb

9 jul 2026

Morning Clive, we understand how frustrating and confusing this has been, especially with your order being cancelled without clear communication, the router delivery and collection, and the long wait times across support channels. That’s not the experience we aim to provide.

We’ve reached out directly to our Logistics team, who manage hardware deliveries with our courier partners. They are actively reviewing your account to understand what happened with the delivery and cancellation, and will advise on the next steps to get this properly resolved.

We also hear your concerns about the delays and difficulty reaching support. Your feedback has been shared with the relevant teams, as we are continuously working to improve both accessibility and response times.

Kind regards,
The Mweb Team

Antwoord van Mweb

9 jul 2026

Hello Heike, we understand how frustrating and exhausting this has been, especially after nearly a month of waiting, multiple long chat sessions, and still not having your installation completed. We can also see the impact this has had on your work and the additional cost of mobile data, which is not the experience we want for you.

We have arranged for our Vumatel activations team to take a closer look at your installation, specifically the requirement for a fibre box at your premises. They will engage directly with Vumatel and get in touch with you to discuss the next steps and move this forward as a priority.

Your feedback around the delays, repeated transfers, and lack of resolution has been shared with the relevant teams for review. We are committed to improving this experience and getting you connected as soon as possible.

Kind regards,
The Mweb Team

Antwoord van Mweb

9 jul 2026

Hello Dave, we can completely understand how frustrating this must be, especially after trying for so long to cancel a service and not getting the support or feedback you need. That’s not the experience we want for you.

We’ve arranged for our cancellations team to review your account and get in touch with you directly to assist with the VoIP cancellation and clarify the billing setup linked to your services. They’ll work with you on the correct way forward as soon as possible.

Kind regards,
The Mweb Team

Antwoord van Mweb

8 jul 2026

Hello Mogomotsi, we understand how frustrating this must be, especially being without a connection for three days and not getting the help you need across multiple channels. That’s not the level of service we aim to provide.

We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

Your experience with the app, WhatsApp, and call delays has been shared with our teams, as we’re continuously working to improve response times and ensure you’re supported when it matters most.

We’re here to help get you back online.

Kind regards,
The Mweb Team

Antwoord van Mweb

7 jul 2026

Hi Danny,
We understand how disappointed you are. Being unable to get assistance while your internet is offline, spending hours trying to reach support, and feeling that your concerns haven't been addressed would leave anyone frustrated.

We'd value the opportunity to review your experience. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the registered email address linked to your Mweb account so we can securely verify your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all the required details.

Kind regards,
The Mweb Team

Antwoord van Mweb

7 jul 2026

Hello Guerra
Thank you for the excellent review. We aim to remove complexity from connecting to the internet, and it’s rewarding to see that reflected in your experience.

Kind regards,
The Mweb Team

Antwoord van Mweb

7 jul 2026

Hello Palesa

Thank you for sharing your experience with us. We understand how frustrating it is to deal with long wait times, unexpected call interruptions, and uncertainty around billing. That’s not the experience we want for you.

We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

We also understand the importance of clear and transparent pricing. The recent increase was implemented by your Fibre Network Operator due to broader economic and operational factors. We remain focused on delivering a seamless, high-quality connectivity experience.

If you would like us to take a closer look at your billing and account specifically, please feel free to reach out via our Live Chat support channel for direct support.

Kind regards,
The Mweb Team