Mweb Reviews 

Antwoord van Mweb

7 jul 2026

Morning Mokete
We’re pleased to know your installation and setup process went smoothly. Making connectivity simple and stress-free is important to us, and your feedback confirms we’re on the right track.
Simple, fast access to your Mweb service and support in one app. Getting Started with the Mweb App (Latest App version: 2.1.2) - https://bit.ly/3S2Owzk

Kind regards,
The Mweb Team

Antwoord van Mweb

7 jul 2026

Hello Johan. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwoord van Mweb

6 jul 2026

Good day, Node-s,

Thank you for reaching out. Having your emails down for several days, especially when it affects your business operations and then running into further issues when trying to transfer your domain, can be incredibly stressful. That kind of disruption should be addressed quickly and with clear support.

To ensure your query is handled securely and without further delay, please email customer-reviews@mweb.com with the full details of your issue, including what you’re experiencing with your email and the domain transfer page, along with a link or screenshot and your registered Mweb email address.

Please note that we are only able to proceed once all the required details have been received. The team will then review your query and respond as soon as possible, with a general turnaround time of up to 24 hours.

Kind regards,
Mweb Team

Antwoord van Mweb

6 jul 2026

Hello Merick

We understand how concerning this experience has been, especially when you have been trying to get clarity on your order and have not received the level of responsiveness you expected. Clear, reliable communication from the start is essential.

We have already reached out directly to the team managing Octotel activations to prioritise your installation and activation. They are actively working on your order and will provide a detailed update on the next steps via email as soon as possible.

Your feedback regarding weekend availability and response times has been noted and shared with the relevant teams, as this is not the standard we aim to deliver. We also want to ensure you are fully supported with the next steps as soon as possible.

Kind regards,
The Mweb Team

Antwoord van Mweb

6 jul 2026

Good morning.
We recognise how frustrating this has been, especially with a paid service not allowing login and the time spent trying to get assistance. This is not the experience we aim to deliver.

We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review details, a link or screenshot, and your registered Mweb email address so we can verify your account securely. Our team will investigate and respond within 24 hours once received.

Kind regards,
The Mweb Team

Antwoord van Mweb

6 jul 2026

Hello Melanie
Thank you for choosing Mweb. We’re proud to provide connectivity that simply works, backed by a team committed to excellence.
Handle your fibre account quickly and easily wherever you are with the Mweb app. Getting Started with the Mweb App (Latest App version: 2.1.2) - https://bit.ly/3S2Owzk

Kind regards,
The Mweb Team

Antwoord van Mweb

6 jul 2026

Hello Johny. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwoord van Mweb

6 jul 2026

Morning Ronnie
Thank you for sharing your rating. We note that your experience did not meet expectations, and that is important to us.
We remain committed to delivering seamless, high-quality connectivity and would value the opportunity to improve your experience.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Hi there,

Thank you for sharing this. We understand how frustrating it is to spend time and airtime waiting without getting through, especially when you’re trying to get reconnected.

Hello NURAAN

For the quickest and most seamless reconnection, you can complete your payment securely at pay.mweb.co.za. Once processed, your service should be restored shortly without needing to wait in a queue.

Your feedback on the waiting time is important and has been noted as we continue working to improve accessibility across our support channels.

We’re here to ensure you’re back online as smoothly as possible.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Hi Mondekazi,
We understand why you're feeling disappointed. Spending more than three hours trying to get hold of support, especially as a new customer, is understandably frustrating and not the first impression you should have had of Mweb.

We'd like the opportunity to look into this and better understand what happened. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the email address registered on your Mweb account so we can securely verify your information and investigate your experience.

We do our best to respond as quickly as possible, with a general response time of up to 24 hours once we've received all the required details.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Hello Corinne

Thank you for taking the time to share this detailed feedback. Spending hours trying to get through, including the added cost of airtime, is far from the experience we aim to deliver, and we understand how demanding that wait must have been.

It’s encouraging to hear that once you were assisted, the team provided helpful support, and your fibre was activated promptly the next morning. That level of resolution is what we strive for, and the same standard must apply to accessibility and response times as well.

Your feedback on the delays across both calls and digital channels has been noted, and it plays a key role in helping us improve our service delivery and reduce waiting times.

We appreciate you sharing this and remain committed to delivering a more seamless and responsive experience going forward.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Good day, George.

Thank you for your patience while working through the disconnection process. We understand how disruptive it is to be without a connection, especially when you’re ready to move to a new provider.

We have reached out directly to the team that manages line release queries, and your request has been prioritised for urgent confirmation of the line release status. The team is actively working on getting the line available ASAP.

We remain fully committed to getting this resolved for you promptly and will continue to monitor progress closely.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Morning Bonga

Thank you for taking the time to share this. It’s fantastic to hear about your positive experience.

We’re really pleased that Nuraan was able to guide you to the right team and support you with your cancellation and order resubmission. It’s also great to hear that the consultant who called you made such a strong impression with clear and knowledgeable assistance. We’ll be sure to pass this feedback on to both of them. Recognition like this truly means a lot.

We appreciate your honest note on the chat waiting time as well. That’s an important area for us to improve, and your feedback helps us focus on making that experience faster and more seamless.

It’s great to know that, overall, your experience was a positive one. We’re here to keep that standard going for you.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Morning Crosby
We truly value this feedback. Seeing that your experience has been efficient and hassle-free reinforces the standard we hold ourselves to.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Hi Bruce,
We understand why you're so disappointed. After being a loyal Mweb customer for many years, experiencing long delays when trying to get technical assistance, concerns about your billing, and feeling that your service has declined would understandably leave you questioning your decision to remain with us.

We'd value the opportunity to investigate both your technical support experience and your billing concerns. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the registered email address linked to your Mweb account so we can verify your details securely.

We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

Kind regards,
The Mweb Team

Antwoord van Mweb

3 jul 2026

Hello Xola

Thank you for sharing your experience so openly. We understand how frustrating it is to deal with inconsistent connectivity alongside support channels that haven’t met your expectations. That combination can make the entire experience feel unreliable, and it’s not the standard we aim to deliver.

To help stabilise your connection, here are a few focused checks and insights that can make a real difference:

1. Check the ONT and router status
Ensure the fibre ONT lights are stable, especially the PON light. If that remains solid and only the router is dropping, the issue is likely isolated to the router or the WiFi environment rather than the fibre line itself.

2. Test with a wired connection
Connect a device directly to the router via Ethernet and run a speed and stability test. If the wired connection is stable, the issue is most likely WiFi-related. If it also drops, we can escalate this to the network provider (Evotel) for line investigation.

3. Restart both the ONT and router
Power off both devices, wait 2 to 3 minutes, then power them back on, starting with the ONT and then the router. This re-establishes a clean session with the network.

4. Optimise WiFi signal
Place your router in an open, central location, away from walls and interference. If you’re using both 2.4GHz and 5GHz bands, try switching between them. 2.4GHz offers better range, while 5GHz offers higher speeds over shorter distances.

5. Check for congestion or peak-time slowdowns
If performance drops at certain times of day, this may point to network congestion. This is something we can escalate directly to Evotel for capacity checks and optimisation.

6. Limit background usage
Streaming, downloads, or multiple connected devices can impact performance. Testing with minimal devices connected can help isolate the issue.

7. Router health and firmware
Older or faulty routers can cause instability. We can check if your router firmware is up to date or if a replacement is required based on diagnostics.

We also acknowledge your feedback on the support experience. Waiting on chat and not receiving consistent assistance adds to the frustration, and it’s something we are actively working to improve so that you receive quicker, more reliable help when you need it.

We’re committed to turning this experience around for you.

Kind regards,
The Mweb Team

Antwoord van Mweb

2 jul 2026

Good day , Dhevan,

Spending that amount of time trying to get assistance and still not receiving feedback can be incredibly frustrating, especially when you’re already dealing with a service issue. That’s not the experience we want for our customers when they’re trying to get support.

We’d really like the opportunity to step in and assist you directly. To ensure this is handled securely and without further delays, please email customer-reviews@mweb.com with the full details of your query, including a screenshot or link to your review, along with your registered Mweb email address.
Please note that we’re able to proceed once all the required information has been received, and the team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.

Your feedback has also been shared with our Service Quality Team, particularly around the delays in getting assistance, so this can be reviewed and improved.

Kind regards,
Mweb Team

Antwoord van Mweb

2 jul 2026

Hello Vaneshree

Thank you for sharing this. We understand how frustrating and costly this has been, especially after multiple attempts to reach us and the additional airtime spent without getting the help you needed. Seeing a payment made and still not having your service reconnected is not the experience we want for you.

To help you reconnect to your service as quickly as possible, here are the steps:

How to reconnect your Mweb service:

Log in to your Mweb Customer Zone.
Go to Account and Billing.
Select Reconnect Service.
Review any outstanding balance and proceed with payment if required.
Once payment is successful, your service will be reactivated automatically.

Given that your husband has already made a payment, and even in excess of the usual amount, this should have triggered reconnection. The delay you’re experiencing needs immediate attention.

For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.

We’re committed to getting you back online quickly and restoring a smoother experience from here.

Kind regards,
The Mweb Team

Antwoord van Mweb

2 jul 2026

Hello there,

Thank you for reaching out and sharing what you’ve been experiencing. We understand how frustrating it can be when you’re trying to make a payment and reach support at the same time. Let’s get you back up and running as smoothly as possible.

Here’s how you can reconnect your Mweb service:
Reconnect your service in a few simple steps:
Log in to your Mweb account: https://my.mweb.co.za/
Navigate to Account and Billing.
Select the option to Reconnect Service.
Review any outstanding balance and proceed to make a payment.
Once payment is successful, your service will be reactivated automatically.

Reconnect guide Link: https://bit.ly/3I5I8md


Kind regards,
The Mweb Team

Antwoord van Mweb

2 jul 2026

Good day, Stacey,

Thank you for reaching out and for sharing your experience. Being without service after making payment, sending proof multiple times, and still waiting for updates would understandably feel incredibly frustrating. When someone in your household depends on the connection to work, the impact becomes even more significant, and this situation should not feel prolonged or uncertain.
Your case under ticket reference MWB34911315 has been escalated, and the team handling your query is actively staying involved to ensure the payment is correctly verified and your service is restored. There is a continued push to resolve this as quickly as possible and to provide you with updates as soon as further feedback is received.
Your experience has also been shared with the Service Quality Team, particularly around the delay, communication gaps, and the need for faster resolution when proof of payment has already been submitted.

The team will ensure it is followed through until your service is restored and everything is fully resolved.

Kind regards,
Mweb Team