MyBritishPassport Reviews 

I found that Hayley guided me through the process very professionally.
I would not have been able to get a new UK Passport without her help.

Professional but friendly communication from the Consultant who kept me updated and responded without delay to my e-mails and questions

Absolutely fantastic. Made the whole process of renewing my British passport from the US extremely effortless and straightforward. Lindi was extremely helpful and kept me informed and updated at every step. If I had done this without the assistance of My British Passport- it wouldn’t have been such a smooth and straightforward process. Can’t thank them enough.

Glenda my consultant was very efficient & communicated with me every step of the way letting me know what was happening & answering any queries I may of had. I would like to acknowledge that fact & how much I appreciated her help.

Natasha at the UK passport office was excellent, her responses were prompt and well informed and the follow through was first class

Great communication all the way through. Everything was completed by the dates advised. Juan-Pierre was marvellous.

This is the second time I've worked with UK Passports and I highly recommend them. I asked to work with Renate again as she helped with my first renewal and was absolutely outstanding. Her level of professionalism, knowledge and kind warm manner made it such a positive and easy experience. Totally worth the fee for the peace of mind and the easy system they have in place. Renate was with me every step of the way in answering any questions and ensuring all my documentation was in order and complete. Fantastic company and service from Renate - 5 stars plus - thanks so much for all your help!

An easy and stress-free experience! Jan provided constant updates throughout the passport renewal process and responded to questions quickly and efficiently. Their guidelines outline, in advance, all the potential pitfalls which could otherwise have delayed the process.

Would highly recommend My British Passport.

For the most part my experience was positive- I received good advise and support through out the process - I was disappointed to have to supply an alternative identity reference as the first one had been approved and went through the on line process - this proved to be time consuming and expensive as I had to send off supporting documents a second time - I did not get a clear explanation as to why my first reference was rejected having first been approved

It was amazing to deal with a company/ department that provided fantastic customer service from start to finish

François helped me navigate my passport application with courtesy and kindness and that I am an elder member of the community and not tech savvy thanks for your help I’ve got my passport, thanks Francois

This company was very helpful and the service was very quick

Somehow the UK PASSORT contract coped with the nerves and anxiety of this 87 year old applicant - and i found it totally successful because each step of the process was clearly laid out with no possibility of misinterpretation! The same strict process was observed by DHLDeliveries, the drivers employed by them are obviously 100% conscientious and I congratulate all concerned with the production of my new passport - and just hope that at 87 I might still have the opportunity to use it! Many thanks
Margaret watson
24 Fermaner street
Karrrnyup
WA6018
Australia

This was a very seamless and effortless process. The instructions were very clear and the feedback was very rapid and concise. However, the communications left me wondering if Jan really exists or is AI generated!!

This company guides you through all aspects of getting a passport. This process can be overwhelming and I found that they treated me with respect and warmth

From the moment we lodged our offshore application right through to receiving our passports, the entire process was seamless, efficient, and completely stress‑free. UK Passports delivered an experience that exceeded every expectation.

Our service agent, Madeliene, was nothing short of exceptional. Her guidance was clear, her advice was spot‑on, and her support was unwavering throughout the entire journey. She responded to every query promptly and professionally, always ensuring we felt informed and confident at each step.

Madeliene’s customer service was exemplary — warm, knowledgeable, and consistently reliable. She is an absolute credit to the organisation, and her dedication made what could have been a complicated process incredibly easy.

Highly recommended. A five‑star experience from start to finish.

I admit I was a bit hesitant in using MyBritishPassport because of the extra cost, but having taken the plunge I am more than happy I used them. I live in France and obtaining a new passport can be problematic. Madeleine my contact was super efficient throughout the process. From beginning to end she explained what to do and I received my new passport in under 3 weeks despite the summer season when passport offices are very busy and there can be delays. Very very happy with the outcome and highly recommended to anyone looking for total efficiency and no worries.

The process was straightforward.
Being guided through the application process with prompt communication and instructions was very helpful!
Renate and the team did an amazing job at MyBritishPassport.
I recommend

Many Thanks
Much appreciated

Robyn was very informative and helpful. Updating me along the way with process and always responded to any enquiry I had quickly and politely. Thanks Julie Hicks

Glenda was amazing having to answer my questions. It was reassuring to have help thru the process to check documents were correct before sending.