MyBritishPassport Reviews 

Quick easy to understand instructions. Shaun was quick with his replies and very helpful.
Did struggle with the fact that I live in rural Alberta and only have a Postal Box for an address. So DHL aren’t able to deliver to us!

Very helpful assistant. Quick and efficient service.

The assigned agent, Hayley, always responded promptly by email. I was glad to have her advice about the photo and the required supporting documents. It was reassuring to receive updates when the application reached a HM Passport Office examiner and when it was approved. The new passport was in my hands in Singapore just less than three weeks after despatching the application documents.

Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line.
She kept me informed at all times of what was needed.
I would highly recommend UK Abroad as it made applying for a first time UK passport from Australia stress free, thank you very much Madeleine.

I have just used U.K.Passport and was very pleased with the help I got. I would definitely recommend them if you need to travel to UK and need a British Passport. Mine took just over 5 weeks, they keep in contact with you and answer any questions you have, remembering they are 9 hours behind us (well NSW).

Everything worked out perfect and received my British Passport. I found my coaching consultant very easy to work with , polite and down to earth. She guided me through the entire proceedure with her advise and helping me set up my required documentation which supported my application. So when I did submit my final application along with my supporting documents and family history the process was seamless and resulted in a quick turn around of the required approval of my application. All I can say service was excellent, guidence, and advise very easy to understand. I am sure with out the assistance of my consultant Madeliene the whole process would have taken much longer to get my approval. She knew the common mistakes and errors most of us make when we apply on our own without assistance and guided me to avoid them. I would recommend Madeleine to assist you and get it right.

An extra ordinary experience with UK Passports.

I have recently completed a successful passport renewal/new passport process with this organisation. As an individual who has spent my entire career (56 years) in the Customer Service environments in the UK, Australia and New Zealand, I have experienced and witnessed good and poor customer service. I have experienced staff “doing their job” both good and bad together with staff who have shown a genuine willingness and desire to relate to their customer irrespective of the outcome.
My application was challenging and involved numerous different components to be adhered to even requiring sourcing documentation from the 1950’s. It was an application way beyond the ‘norm’, and I was assigned a UK Passport consultant named Madeleine.

I have used the word ‘extra-ordinary’ as I believe that my experience of the Customer Service that I have received from Madeleine is well beyond the normal superlatives of great / excellent / fantastic etc.
This consultant provided an outstanding and encompassing level of professionalism and a strong desire to build an exceptional level of personal engagement and interaction from day 1 to completion. Clear and timely communication, direction, advice, support and understanding, all delivered with a level of empathy that is often not evident in most Customer Service experiences. All of these strengths and skills made this entire passport process so much easier for my wife and I, who are senior citizens.
Thank you, Madeleine, for your hard work and diligence which is gratefully received. It was a pleasure dealing with you over this period.

My passport renewal process was complicated because of my name change and the fact that I had lost my expired passport. But Robyn at the passport office guided me the process with patience and professionalism. (She deserves a medal - or better still, a raise).

My experience using My British Passport was excellent. Juan-Pierre was quick to respond to any questions/concerns l had throughout the process. I was given clear instructions at every stage of the process. No question was too hard to answer. I would highly recommend this company for anyone wanting to obtain their British passport.

Madeleine from U.K.PASSPORTS was efficient and provided clear instructions. The time from payment of the fee to issuance of my passport was only one month! Four days later I had my passport in my hands. Amazing service!!

MY PASSPORT RENEWAL
The renewal of my Passport took about 6 weeks, ably dealt with by Natasha at ukpassportsmail.com.
There were a few hiccups on the way - caused by myself as well as the Couriers - but Natasha had patience and was able to bring all the paperwork together to submit to the Passport Office.
I would highly recommend My British Passport Company for an efficient experience.

Colin Holmes - California

It is always a little daunting dealing with a government department, especially at a distance, and I did not want to have to apply twice for one passport, so I am very grateful to my assigned agent for her prompts and helpful tips to make the process as simple and straightforward as possible. It is certainly a useful service which I had not expected to find so easily. From submitting my application to receiving my new passport was a day less than four weeks! That's excellent service.

MyBritishPassport were quick to respond, gave accurate information and good advice. The organisation of the courier was a great part of the service, but my only criticism would be the inflexibility of the DHL delivery

I was very impressed with the ease and efficiency of renewing my UK passport on line. The communication from Juan-Pierre was first class, keeping me upto date throughout the whole process. Hats off to Juan-Pierre for a job well done.

Excellent and rapid service from start to finish. I was assisted by Natasha with patience and professionalism every step of the way…and although my application was complicated for various reasons, I was given clear and precise indications throughout. Thank you Natasha!

MyBritishPassport lead me through the process step by step. They used clear language & good description in what to do & what would happen next. Yes I could have done it independently but they completely removed the mental load which is what I needed at this time. Renate was my agent & was helpful & quick to respond.

Hi
Jaun-Pierre assisted me and sent me detailed emails all through the process. Thank goodness for him as I am not tech savvy and was very nervous about the whole process.
He made it so easy with no stress
A big thanks to him and his company. Much appreciated.

Saretha was very helpful and understanding with Amy questions I had

A real person (Glenda) responded quickly to my initial enquiry. I was a little anxious about obtaining a new passport from New Zealand. Lots of good and helpful information was provided, I followed instructions and the entire process was efficient but also reassuring. Glenda stayed in touch regularly until I had my new passport and the supporting documents back. I fully recommend this firm.

Hayley was very helpful and responded quickly to emails. Instructions were clear and easily understood, although limited to 'next step actions'.
I found applying for a new passport extremely stressful, particularly with respect to the urgency brought on by the UK Government's new requirements for dual citizens and my all-ready made travel plans. An initial indication that 'copies' of some documents were required FIRST to be followed later with 'actual' documents needing to be sent would have reduced some of that stress.