MyBritishPassport Reviews 

I was trying to renew my U K Passport on line I was contacted by a female passport officer by the name of Glenda who I have to say was very helpful and patient as I had to submit passport photo several times before success so I would just like to say a big thank you to Glenda for her excellent service for an older client who is not very good with technology as I'm sure she knows. Thank You very much Helen Keaney.

I was well looked after and was greatly helped in the process. I felt that Christa was personally interested and her interaction with me was greatly appreciated.
Thank you.
Peter MacRaild

Very smooth procedure, advice all the way through

The passport service assisted me throughout the entire process of applying for my British passport. They clearly explained every step, giving detailed instruction on how to proceed. Questions were answered almost immediately, and communication was prompt and very helpful at all times. I also appreciated being given a single advisor, who accompanied me from start to finish. Can't recommend this service enough, it was well worth the money to me.

Prompt professional to the point overall exceptional level to detail & thank you

My consultant was Jan and he made the process run smoothly as he guided me all the way.
Got my new passport within a month.
Great service and recommend them to anyone

Very professional, helpful, polite and effective, impressed with the guidance I got from Natasha who helped me, thankyou

The assistance I received from Francois was first class, I really appreciated the support particularly with some difficult circumstances along the way

Excellent communication, explained every stage of the process clearly, made the renewal seamless.
Really appreciated the service.
Worth the additional cost, DHL collects and delivers, no stress.

A straight forward process with all the key steps and requirements explained. Issues were dealt with quickly. timely feedback on progress.

Our agent Madeleine was excellent. The officia guidance was good but with her prompt response and additional helpful comments Madeleine made the very cumbersome process much easier.

I live in Europe and I renewed my British passport because I recently changed my name. I enlisted MyBritishPassport to help with this because I had a disastrous experience with interacting with the HMPO directly when my passport was stolen a few years ago.

My consultant Jan was very friendly and always replied to emails promptly. There were some moments of confusion due to the nature of my case but overall the process was smooth and my passport arrived faster than expected. All the courier costs are included in the overall fee, which makes this service good value for money.

My only criticism is that there could have been better communication between colleagues within MyBritishPassport (such as accounting and the FAQ person), but otherwise I would fully recommend this service to UK nationals living outside the UK.

My experience obtaining a British Passport was excellent. The process was more complex than I anticipated, but the feedback and guidance provided by Chrysta was timely and specific. Specific instructions were issued for every step of the process and progress achieved was documented.

This is the third time Ive renewed my Passport.
Nicky was gave fantastic support and great patience on all my questions. Very quick in responding to my emails. Then the refunding me as have to pay for Courier from South Africa, the very next day! I look forward to using her services again in 10 years time!!

They were very responsive and worked with me to ensure that I had the correct paperwork before submitting it to the Passport office. This meant that when I submitted it, it was processed relatively quickly.

Instructions were clear and each step of the process was communicated clearly and effectively. The only downside that I feel was a bit of an issue was the manner in which DHL operates. Specifically:-
1. DHL have listed locations in many places but these are only "pick-up" locations for people receiving items. I only discovered this when I tried to deliver my old passport etc to a "local" DHL centre which meant I had to go back to square one
2. DHL don't give an estimated time they will pick up or deliver. This means one is unable to go out potentially for the entire day

I was having problems using the UK passport application so I contacted you. Leigh was more than helpful and guided this PC illiterate through the process very smoothly and efficiently. My passport arrived a few days ago and I was kept informed throughout the process by Leigh.
I will certainly recommend you to all the British expats I know
Thank you very much

Christa was so professional, providing speedy and accurate answers to all of my questions. Her kindness and attitude was so outstanding. I have never had such speculator customer service .

Hanel guided me every step of the way whilst renewing my British Passport. I am 68 years old and not very tech savvy. His instructions were simple and clear and he kept me informed every step of the way. I will be telling friends and family about MyBritishPassport.com

My experience renewing my B/P online while living in another country, really was wonderful. I had never done it before. I did read on the website that I would be guided step by step all the way, via an email, at each stage, and I can honestly say I was. I was so worried about doing it online myself, but I would certainly do it again.
Renewing my B/P, from the time DHL picked up my paperwork needed to renew my B/P and my new B/P delivered to me at my home, took 3 wks 4 days.
Thankyou Miguel for the wonderful guidance via email.