MyBritishPassport Reviews 

I am an elderly lady with very little computer skills, once I had explained how little experience I had the instructor made it easier for me. I was very grateful. I would have liked to have had the opportunity to inform the company beforehand though. I felt a little out of my depth.

They provided immediate feedback on the information submitted with details of any corrective action required, guaranteeing that the submitted documentation would be complete, correct and acceptable

Leigh was very helpful throughout the whole process keeping my updated as my application progressed.

Good, clear communication from the outset.

The person with whom I was dealing Chelsea She understood just how overwhelming applying for a passport has become especially for someone in his 80s who may have to go and see his sister and not be able to use his Canadian passport that had worked perfectly last year just adding an ETA and made sure I understood the somewhat complicated procedure and the sudden urgency of everything

Excellent service. Always recommended.

Professional, helpful and prompt service!

My husband and I became quite overwhelmed with news that we could no longer travel to the UK on our Australian Passports, as we had done for previous visits to family in Scotland. This was due to the UK government's new ruling for Dual Citizens. Due to having already booked tickets prior to this new law, we were most anxious to secure new British passports as quickly as possible, as we were told that our old ones were now classed as obsolete (1977+)! Anxious about attending to this via Australia Post and online processes directly with the UK Passport Office, we sought the help and assistance of MyBritishPassport. This is an agency that helps dual citizens like ourselves with the entire complex, but step by step process, to renew or obtain a valid British Passport.
We were assigned Brittany as our personal Consultant and I cannot sing her praises enough. Throughout the entire process of several months, Brittany was attentive to ensure that all our fears and concerns were minimised; our questions were attended to and answered; our documents were handled safely; and every step of the way was laid out in clear bullet point 'Next Step' directives. Having a personal consultant to guide us through this nerve wracking journey has been worth every penny, and we are so grateful for the prompt communications back and forth along the way.
Thank you so so much Brittany for helping us achieve our goals and liaising with us in such a professional manner.
I highly recommend utilising these services to secure your passport for dual citizen purposes. Being so far away in Australia, it was incredibly consoling to know that we were in safe hands and that all our original documents would be returned to us in due course. We are now a huge step forward in hopefully being allowed to travel to visit 92 year old parents who are also anxious for this visit to take place.
Many thanks Brittany and we wish you every success as you help others through this challenging but necessary process.

Kind regards,
Les and Mandy

I renewed my passport from abroad. The process was a little complicated, but the person handling my application provided clear instructions at every stage of the process. Her friendly, while also professional manner made it easy for me to ask questions and gave me confidence that my application was in safe hands.

I was so fortunate to be connected to Christa from the outset. She was my liaison throughout the procedures required for me to obtain my UK Passport. She was in touch with me throughout with reassurance so we got through it all step by step. There were several times that I was going to just give up - the Passport Office made endless requests for documents from my distant past - but Christa kept me going. We were successful! I now have my new UK Passport!! A truly great feeling.

Received very good service from Chelsea who dealt with many obstacles very successfully.

From day one I was completely kept informed as the process of my application. Glenda updated me and her response time was spot on. I have recommended your company to many.
Thank you for your service
Regards
Teresa McPhee

Brittany, our consultant was exceptional. Guided me through every step of the process. Responded promptly, very organised, with a friendly approach.

From the start the institutions were clear concise and Natalie did a great job of guiding me through all the checks and follow up was amazing. Passport received very quickly. Well done

Prompt replies to communication was much appreciated, especially given the 8hr time difference.
Communication and directions were easy to follow.

Great service.

I experienced a very severe brain injury in a car crash in April 2018. I spent months in a coma, the rest of the year in the hospital recovering. In 2025, I started the process of renewing my children's and my UK passports. We are all Australian Citizens now, and my former husband used to do this for me when we lived in Saudi Arabia. I had no idea what the PEX number was all about, and sent both my sons' passports to my youngest son's PEX number, thinking they would both be reinstated together. I soon learned I'd done the wrong thing!

By the time I had my Australian Passport reissued in my maiden name, I was speaking with a very helpful lady at the UK Passport Office called Carina. Carina understood my situation and has gone above and beyond to guide me through the process of having not only my oldest son's passport issues (because it had gone missing after being sent with my youngest son's), but also reassuring me multiple times along the way when I became overwhelmed with stress. One of the areas I injured was my amygdala, which is why I become so hyper stressed over emotional situations.

I received my own passport in my maiden name on 11 May, and my oldest son's passport arrived today. The relief I feel about having done this is fantastic, and I know I never would have been able to do this without the guidance, reassurance and consideration I received from Carina. Thank you, UK Passport Office, and especially, Carina. I am so thankful to you.

The help I got from Nicky in the UK was 100%.

This new system is a screw up, way too complicated, asking for every page of my other passport ??? Why ?

My British passport consultant (Robyn) was very helpful, patient and friendly throughout the entire process.
Everything was explained in detail, and I was really impressed by the level of professionalism and dedication that was shown during the application process. Thank you!

UK Passport gave prompt, timeous and detailed input all through the process, which gave peace of mind about the process. Everything was fulfilled as promised.

Jan

Thank you for your assistance with the whole process. Everything was communicated clearly and concisely and made the whole process fast and smooth.

Many Thanks