mycar Tyre & Auto - Broadmeadows Reviews 210

A very poor expensive experience. Customer service/communication was so lacking. My car is not in the same condition as when I booked it in for tyre rotation and a basic service. Lots of money later, without mentioning the weeks without my car, the initial issue I asked to be investigated is still not fixed 😕

I booked in for a car service at my car and asked for the regular one ($219 or something) and was instead given a logbook service at $400. Further to this, the mechanics told me I required an additional $2200 in repairs. I chose to go to a different mechanic for a second opinion only to find out the repairs were not at all required.

Further, I don’t believe they checked the car overall. As an example, I was told my high beams work fine - no issues - except, there were no bulbs in the high beams. When you switch them on, nothing happens.

I firmly believe that I was overcharged, over quoted and the work completed was not up to standard considering the above.

Appreciate the time you took to read this. Thanks.

On time. Good service. No hassles. Price much cheaper than paying to dealership.

Great Customer Service and efficiency!

The time taken to rectify certain problems that my car had was second to none. Great job boys.

It took two and a half our to put four new tyre and wheel alignment. This is a lot of down time for my business hence loss of business. They didn't test drive to make sure the alignment is done right. The alignment was out. I rang and spoke to Silvio the same day. Silvio said "come anytime and we will put you on". I said to him I can't afford down time so let's make a booking. He said "no need to book. Just come ant time". I then spoke to Alex a few days later. He gave the same commitment. I took time out and visited the store today 15th April. Alex asked for 3 hours wait time. I told him this is not what you guys told me. He said all the hoists are busy. Finally I had to book the time for 8 am the following day. I start work at 6 am. So, I am wasting a lot of tine therefore the money. When I presented my suffering to Alex today, he couldn't give a hoot. He told me I wasn't listening to him. According to him, as he implied, as long as the car is drive able, it's not urgent so they simply won't do it.

I believe I sould receive a decent compensation for my loss of business and suffering.

YOUR CARE PROGRAM
I had similar problems when I had get the "FREE" puncture repair. I was given a run around by three of their stores. Everyone was busy. They didn't even want to remove the flat tyre from my car.

Silvio and team were friendly and had my car finished within a day. They are honest and provided me with a clear explanation of ssues and required repairs. Good honest mechanic, highly recommend.

Mycar is a great business to deal with. "Good old fashioned service!' As always. Silvio was the Broadmeadows Service Manager on the day of my car service. Friendly, Informative and gave me "peace of mind!" In the past, I was a little anxious with car servicing. Since dealing with Mycar, it is an absolute pleasure "every time!" I recommend them to "everyone!" Thank-you again Silvio and the Broadmeadows team. Happy Easter and safe travels. Cheers Danny

I have visited my car to replace the tail light and front wiper blades. Light was on warranty so I was not charged but for wiper blades, I was not told about the price and after completion they have asked to pay $97 which I feel very expensive as I found cheaper in other online website such ad Amazon. They should inform about the price of items, before commencing the work.

We had a puncture not far from the Broadmeadows workshop. Couldn't be happier with the efforts of the team. The front office staff were friendly, professional and knowledgeable.

I had never been a customer before, but if they are all like this team, we will be back again and again.

The staff is very professional and friendly.

Honest and thorough. Appreciate the service

The staff know what they are doing and kept us well informed as it was a big job.

Really happy with the service. The team was professional, quick, and easy to deal with.

Alex organised my tyre replacement straight away. In less than 30mins car was ready to go.

Very good customer service specially from Silvia. Very smooth and prompt service. Highly recommended. Must get the Tyre plan for your piece of mind.

Friendly staff, honest opinion and top brand tyres for unbeatable price.

Silvio was very helpful and honest. He gave good advice and explained the details of the service well. I also like the free roadside that's on offer. I'll be bringing my car back again for the next service.

The customer service is good, as soon as you walked in he said. How can I help? We needed new tyres, so he came out to check 1st and to see the condition they were in and told us you really need 4, which we knew that anyway, but it was lovely for him to check for us. He advised us on tyres and how much they were and we chose the Kumo ones that we had previously. He said he had to order the tyres in and if we could come back at 4pm which was good. The tyres arrived at 2pm so he rang and asked if we would like to come in earlier, which was great! Dropped the van off and went and had a coffee and time at the shops, was nearly finished when we arrived at the shop had a little chat with the manager, who is lovely. We've been to Broadmeadows previously and have always got the same service, they even checked the spare and made sure it had enough air pressure in it. This Mycar gives good service which is hard to come buy these days! Very happy customer... 😀