The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Toon meer
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Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Toon meer
My experience with support team member, Amelia, has been great. I contacted in regards to shipping information and she quickly responded informing me that my machine would be sent out as soon as possi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,8
Uitstekend
340 reviews
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It’s been a great experience thus far
It’s been a great experience thus far. Microcurrent/led device and gel came separately but very quickly. Customer service/communication has been good. And machine is in working order. I’ve only used it twice so I can’t speak to the results as of yet but have high hopes.
15 juli 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback!
We're happy to hear everything arrived quickly and that our customer service has been helpful. We’re excited for you to see the results as you continue using the device.
If you have any questions, feel free to reach out.
So satisfied the first time that here I am as a returned customer 😀
This is my second time ordering through this company, they fave exceeded my expectations with the items I ordered and the incredible customer service. They are fast at replying and have always ensured my questions are answered. One thing I was extremely thankful for was that the manuals were sent to me in English and I also wanted it in Spanish and they didn't hesitate to send it over that same day. Thank you for making my shopping experience free from stress and showing me professionalism. 🙏 and yes, I will keep coming back. Amelia in customer service thank you so much for keeping me updated with my order every step of the way. Thank you. 😊
8 juli 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words! 😊 We're thrilled to hear that you're happy with our service and that Amelia and the team met your expectations. We’re glad we could provide the manuals in both English and Spanish for you.
Thank you for being a loyal customer.
Great customer service
Great customer service. My machine came very fast. The machine is fantastic and easy to understand. Thank you! And will be purchasing more in the future from you 😊
22 juni 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback! We're glad you're happy with your purchase and our service.
For any further inquiries,please feel free to contact us.
I want my money back
You do not answer emails. I emailed stating the machine dose not work. I wanted a return nothing. give people what they pay for. answer emails. and return there money. Its just wrong.
11 april 2024
Antwoord van mychway.online
Please kindly accept our sincere apologies for any inconvenience caused to you.
We have reviewed all our communication records and did not find any email from you regarding a return request.
Kindly rest assured that we offer a 30-day free return policy and provide a one-year warranty on the main unit and three months on accessories.
Please provide us with detailed information about the issue with the machine, and if possible, send any relevant videos to our customer service email at service@mychwya.online.
Once we receive your email, we will promptly assess your issue and provide an effective solution.
We strive to ensure our customers receive the value they expect from our products and services. We look forward to resolving this matter for you swiftly.
Great Customer Service
I am pleased with the equipment I purchased and I appreciate Amelia’s assistance with the questions and concerns I had. Her customer service is excellent and I am happy for her assistance she provided me in regards to shipping and delivery.
17 juni 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback! We're glad to hear you're pleased with your purchase and that Amelia could assist you with your questions and concerns. We're always here to help.
Very pleased
This company and the customer service representative Amelia have been nothing short of wonderful. They are very professional, very helpful and super kind, I was having issues and they were quick to resolve them. I would recommend them to anyone looking for products in body contouring .
16 juni 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words! We're delighted to hear you had a great experience with our company. We're always here to help and appreciate your recommendation. If you need anything else, feel free to reach out!
Antwoord van mychway.online
Thank you for your kind words and recommendation!
Your satisfaction is very important to us, and we truly appreciate your support.
Ordering my third machine…happy
Ordered two machines so far and have been very happy with them and now ordering a third! Great customer service and pretty quick shipping considering that it has to travel far and get through customs.
31 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your great feedback! We're glad you're happy with your machines and our service. We appreciate your continued support.
For any further inquiries, please feel free to contact us at service@mychway.online or add our WhatsApp at +86 189 2677 1372, we are always happy to help.
Don't be fooled by all the fluffy…
Don't be fooled by all the fluffy 5-star reviews they are clearly fake as someone mentioned below. This company is a joke. I had a horrendous experience with their cheap product and lack of customer service. Beware!
23 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback.
We want to assure you that all our reviews are genuine and come from real customers who have purchased and used our products.
We strive to provide high-quality products and excellent customer service, and we are sorry to hear that you had a negative experience.
To address your concerns promptly, please provide your order number or a screenshot of your payment to our customer service email at service@mychway.online. Our team is ready to assist you and resolve any issues you may have encountered.
We appreciate your patience and look forward to making this right for you.
Anytime I had an issue I always got a…
Anytime I had an issue I always got a quick respose and it taken care of. I've been purchasing from this company for 2 years now.
21 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service.
It's our goal to provide quick and effective support whenever you need it.
We truly appreciate your loyalty over the past two years.
I will definitely buy from them and their costumer service is great.
Their costumer service is excellent. They emailed me to make sure I ordered the right part for my machine, answer my questions in a matter of hours and the person whom I was chatting with was very professional. So, far the part has been working and it came in an excellent condition. Over all, in the future if they have the item I am looking for I will definitely buy from them.
Thank you.
9 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback!
Our team strives to ensure you receive the correct parts for your machine and responds promptly to all inquiries.
For any further inquiries, please feel free to contact us and we are always happy to help.
Company with excellent character
Company with excellent character, responsibility and customer care. I am super satisfied with my new machine. I highly recommend
11 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
We greatly appreciate your kind words!
It's wonderful to hear that you're satisfied with both our company's values and your new machine.
Thank you for recommending us, and please don't hesitate to reach out if you need anything further. We're here to assist you!
Customer service is great
Customer service is great! They answer my questions they respond back to me really fast . And the s shape machine I bought is awesome!
10 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your feedback!
If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!
Another great experience from this…
Another great experience from this seller . Always helpful . Very responsive. Definitely a top seller . Very grateful for this experience
4 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
Providing helpful and responsive service is a top priority for us, and we're grateful for your recognition.
If you ever need anything else, please don't hesitate to reach out.
Delivery was fast product amazing…
Delivery was fast product amazing worked,very pleased. Thank you.
1 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
We're thrilled to hear that you're pleased with our fast delivery and amazing product.
Your satisfaction is our top priority.
If you need any further assistance, feel free to reach out.
My best experience
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100%
Todo llegó a tiempo y las máquinas funcionan geniales, la atención a cliente es lo máximo!! Definitivamente volvería a comprar con esta empresa, recomendados 100%
15 april 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your wonderful feedback!
We're delighted to hear that everything arrived on time and that you're pleased with the performance of the machines.
If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
I have not received the purchase yet…
I have not received the purchase yet nor a tracking number.
31 maart 2024
Antwoord van mychway.online
We appreciate your feedback, and we're sorry to hear about the inconvenience you experienced.
Our records indicate that your package has been successfully delivered and signed for.
If there are any issues with your order or if you have any further concerns, please don't hesitate to reach out to our customer service team at service@mychway.online.
We value your honest feedback and strive to address any issues promptly.
I had a great experience with my…Customer service rep.
I had a great experience with my customer service rep! They were friendly and very helpful throughout my process of replacing my part on the S Shape. I have confidence in this company and exploring pursuing more options to buy!.Highly recommend.
28 maart 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback!
Your confidence in our company means a lot to us, and we're thrilled to know that you're considering exploring more options with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Im very please and satisfied with your…
Im very please and satisfied with your services ,I wouldn't think twice in using your service since you were very helpful and attentively clear all my doubts about the product and the company giving me the security that I needed to make the purchase
3 april 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to assist you.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Fast and correct
25 maart 2024
Antwoord van mychway.online
Thank you for your feedback! We appreciate your positive comments. For any further inquiries, please feel free to reach out.
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