The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Toon meer
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Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Toon meer
My experience with support team member, Amelia, has been great. I contacted in regards to shipping information and she quickly responded informing me that my machine would be sent out as soon as possi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,8
Uitstekend
340 reviews
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Great customer service
Great customer service, I had an issue with an equipment delivered to the wrong address, they took care of the issue in a matter of a couple of days I had my equipment. Will definitely buy from them again!
13 december 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you very much for your positive feedback.
Your kind words are greatly appreciated.
Please feel free to contact us for any further inquiries.
Amelia was extremely pleasant and…
Amelia was extremely pleasant and professional. Her customer service is outstanding. I am very impressed with how swift she was in accommodating my request and even more impressed with how she confirmed my satisfaction. Very please with my experience. Thank you Amelia!
12 december 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind words!
Resolving issues promptly and effectively is always our top priority, and we're glad we could address the problem to your satisfaction.
If you ever have any more concerns or questions, feel free to reach out.
The product has not been delivered yet
The product has not been delivered yet, if you knew you were not ready for the influx of orders why accept payment? This feels like a scam and I plan on reporting this to the authorities
1 december 2023
Antwoord van mychway.online
Dear Carolina,
We sincerely apologize for any inconvenience caused by not receiving your order in time.
Due to the peak seasons, there may be some delay in receiving your package.
Please rest assured that your package is still on its way,
If you have any further inquiries, please feel free to contact us at service@mychway.online.We are always happy to help.
Thank you very much for your patience and understanding.
Best regards,
Love their products
23 mei 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your positive feedback! We're thrilled to hear that you love our products. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
I’m impressed
I’m impressed! The meticulous packaging was my first real impression. It’s easy to fool with marketing, but when the package arrived and I began unboxing, I knew why this company held its excellent reputation. Meticulous.
The YouTube video made assembly easy and helped me learn from the beginning about the machine.
I am ecstatic to have such an amazing tool at my fingertips! At an affordable price!!
27 november 2023
Antwoord van mychway.online
We're thrilled that you're impressed with our product!
Your recognition of our meticulous packaging and the helpful YouTube video means a lot to us.
Feel free to reach out if you have any questions or need assistance.
I haven't gotten it yet.
24 november 2023
Antwoord van mychway.online
Dear customer,
We sincerely apologize for the inconvenience caused by the delay in receiving your package.
Upon thorough review of our system records, we have confirmed that your order was dispatched on December 2nd and is currently in transit. A shipping notification email has been sent to your registered email address to keep you informed about the progress.
We kindly ask for your patience as the shipment progresses to its destination. Delays may occur, and we appreciate your understanding during this time.
If you have any further inquiries or concerns regarding your order, please do not hesitate to reach out to us at service@mychway.online.
Our team is always ready to assist you and address any questions you may have.
Best regards,
The agent Amelia very helpful and nice
The agent Amelia very helpful and nice, I has many questions ask her, she responded every time, the delivery went smooth, 1 week I got the machine, and lower price, I am very happy so far, I never buy anything from Mychway before but I definitely trust this company and buy more if I need in the future.
28 november 2023
Review zonder uitnodiging
Antwoord van mychway.online
We're glad the delivery process was smooth, and you received your machine within a week.
It's fantastic that you're satisfied with both the service and the product.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Mychway!
My problem got solved fast
My problem got solved fast. So happy with the service. You all are amazing, Thank you!
26 november 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thrilled to hear we could sort out your issue quickly! We're here whenever you need assistance.
Il n’y a pas de traduction en français…
Il n’y a pas de traduction en français c’est très compliqué pour moi
6 november 2023
Antwoord van mychway.online
Thank you for reaching out. We appreciate your feedback regarding the lack of a French translation. We're actively working on enhancing our language support to better serve you.
If you have any specific concerns or queries, please feel free to contact us at service@mychway.online.We are always here to assist you.
Customer Service was prompt and…
Customer Service was prompt and helpful. A good resource!
30 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback! We're glad to hear our customer service was prompt and helpful to you. If you ever need assistance, feel free to reach out.
Customer service was A+
Customer service was A+. I had to reach out because I received my machine right away but not the facial gel. Amelia was quick to respond and answer any questions I had and let me know she was there to help. This is the first time I ordered from Mychway and so far I am happy with how quickly the machine was delivered. I am excited to use the S-shape Aristorm cavitation machine and looking forward to seeing the results.
30 september 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for taking the time to share your positive experience with our customer service team at Mychway.
We are committed to providing excellent service and ensuring that our customers have a seamless experience.
We apologize for any inconvenience you may have faced with the delayed delivery of the facial gel. Your feedback is valuable, and we'll strive to improve in this aspect.
If you ever have any more questions or need assistance in the future, please feel free to contact us at service@mychway.online.
Excellent customer support
Customer service Amelia, was amazing! Best customer service I’ve had thus far and I mean that. Miya was Also v good with her follow up with me ..I would definitely refer and be with you guys ..thank you
29 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
We're delighted to hear that you had such a positive experience with our customer service team.
If you ever have any questions or require assistance in the future, please know that we're here to help. Your satisfaction is our top priority, and we genuinely appreciate your support.
My product wasn’t working
My product wasn’t working, after contacting support I was working with Amelia. Very professional, fast responding and really nice person. I was very happy I could work with her. Awaiting now my new machine that should be delivered today. Thank you again Amelia for all your help. Anna.
19 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for taking the time to share your experience with us.
We hope your new machine arrives as expected.
If you have any further questions or need assistance, please don't hesitate to contact us at service@mychway.online.
A Great Outcome to an Initial Issue
My initial order had a machine had a defect. Amelia was able to work with me to return the initial machine and I received a replacement. Amelia was great at communicating and helped make everything right.
11 september 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you encountered with the machine you received, and we appreciate your understanding.
Your feedback is valuable to us, and we're committed to continuously improving our products and services.
Please feel free to contact us at service@mychway.onlie if you have any further inquiries.
Great service
Amelia has helped me so much when one of my suction cords broke and also when I thought my package wasn’t delivered. One package did get lost in the mail but it was because it was liquid gel. I got my refund back for it. The machines are good. Shipped pretty fast as well.
20 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Dear Alena,
Thank you for sharing your experience with us.
We are dedicated to delivering outstanding service and ensuring our customers have a great experience with our products.
Your feedback is important, and we're determined to keep enhancing our products and services.
If you have more questions or need assistance, feel free to contact us at service@mychway.online.
We're here to assist you.
Best regards,
Awesome all the way!!!
It is easy to move around on your web site. Great products that I can attest to, as a customer. I am a new Salon owner with a grand opening coming very soon. I plan to use just your products! I am excited to say!
4 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Dear Nicole,
Thank you for your kind words!
We're thrilled to hear that you've had a positive experience with our products.
Congratulations on your new salon and upcoming opening – that's exciting news!
If you ever need any assistance or have questions, please don't hesitate to reach out at service@mychway.online
Best of luck with your opening!
Best regards,
Good communication, good product
They were very responsive regarding my order and i love the product!
2 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Dear Melanie,
Thank you for taking the time to share your positive experience with us. Your kind words are greatly appreciated.
Should you have any questions or require assistance, please don't hesitate to reach out to us at service@mychway.online.
Best regards,
I purchased a machine today and Bank Of…
I purchased a machine today and Bank Of America declined the charge because it was outside of the USA and then PayPal authorized the charge. The charge did go through successfully and I did not receive a confirmation email from the company. I tried to call and chat but they were offline.
Awaiting an email response.-Thank you for excellent customer service and timely response.
17 oktober 2023
Review zonder uitnodiging
Antwoord van mychway.online
Dear Gennafer ,
Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered during your purchase.
We are pleased to inform you that your payment has been successfully received.
Normally, once an order is placed, an automatic confirmation email is sent to your registered email address.
However, we apologize for any confusion regarding its delivery. It's possible that the confirmation email ended up in your spam folder.
We also regret that we were unable to take your call, possibly due to the time zone difference.
Our team is dedicated to providing the best service to our customers, and your feedback is invaluable for us to make improvements.
In response to your concerns, we have re-sent the confirmation to your registered email address.
Please take a moment to check both your inbox and spam folder.
Should you have any further inquiries or require assistance, please don't hesitate to contact us. We are here to address any outstanding issues and answer any questions you may have.
Best Regards,
Great and fast experience
Great and fast experience. Will purchase from them again. Nice follow up
27 september 2023
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