Rep was knowledgeable and honest advised on carpet choice . Quick initial fitting date totally spoilt by bad fitter who was shoddy and careless ( more interested in getting off for tge weekend) had to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic service and good quality. The carpet fitters were very clean and tidy and made sure everything was perfect
The fitters left a mess everywhere,damage to livingroom door,leaving empty cans of energy drinks,and bad language thankfully no kids were in the house
Bedrijf heeft geantwoord
I had my whole upstairs and stairs done by Adam and he has done an excellent job! Made sure everything was exactly what I wanted and talked me through everything. Adam was very professional and friend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
My Dream Flooring provides high-quality flooring solutions, from carpets to laminate and vinyl, with flexible weekly payments starting at just £10—no interest, no hidden fees, and free measurement appointments. Our affordable payment plans ensure you can furnish your home comfortably without compromising on quality, whether you're a first-time buyer or a longtime homeowner.
Contactgegevens
Verenigd Koninkrijk
- mydreamflooring.co.uk
4,6
Uitstekend
344 reviews
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The guys that came were awesome
The guys that came were awesome
Did it so fast and perfect
Brilliant
13 augustus 2026
Antwoord van My Dream Flooring
Thank you for taking the time to leave a review Colleen it is greatly accepted.
My experience
Overall very friendly and helpful. Adam the fitting man is absolutely brilliant. Came on time did an excellent job and more. Great company.
13 augustus 2026
Antwoord van My Dream Flooring
Thank Mariana. What a wonderful review.
Excellent service fantastic quality…
Excellent service fantastic quality Excellent fitter
12 augustus 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for your review Tania, it is much appreciated.
Lovely floor and Adam was so nice and…
Lovely floor and Adam was so nice and professional definitely order again
6 augustus 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Kelly, we all look forward to seeing you again.
I wanna thank Adam for coming and…
I wanna thank Adam for coming and fitting my carpet this morning done amazing job thank you so much
5 augustus 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for the review Sarah. I will let Adam know about your comments
Fantastic from start to finish
Fantastic from start to finish. Very professional and so happy with my new flooring. extremely fast at fitting perfect job done
5 augustus 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
We do love a happy customer. Thank you for the review Lindsay.
Adam the fitter attended on time and…
Adam the fitter attended on time and did a great job. Really professional and quicker then other fitters. Carpets are super soft and look brilliant.
3 augustus 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Sounds like you had an all round great experience. Thank you for the review.
Excellent service very fast and pristine job
Excellent service very fast and a pristine job very impressed lovely chatty bloke very friendly would highly recommend
30 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Leonie, thanks for a great review. It is much appreciated. We look forward to seeing you again.
Adam showed up on time and was really…
Adam showed up on time and was really helpful moving stuff around the house to make sure we had our carpets fitted today. Really nice and easy to work with👍 thanks again Adam👌
29 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for taking time to put on the review. I will pass your comments on to Adam.
No accountability!
Received my reply and i’m baffled so why was i told it was included in the £640.50 how ridiculous? We wasnt told that our £40 was non refundable aswell,customers should of been alerted I was present for when Cameron attended the property i wasn’t present when my mother was reading anything on HER phone.That was verbal communication who in their right mind would pay £255 for a fitting for a floor?in a tiny room?What if your customer cant read english or cant read properly in general have u thought of that? Some ppl dont have someone else to read for them?What an idiotic response i’m sorry but how ridiculous its not in your agreement its told after when u accept what date your going to attend to do the fitting😂, however i have read your reviews and that is absolutely not the first time she’s been rude so i doubt you give good training. Absolutely scam of a company, you’ve been charging your customers for measuring too? We wasn’t charged so that definitely means your a scam!!!!!!!!! Oh and our experience also suggests that,I do not require another reply unless its to accept your faults as a”company”.
15 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for getting back to us.
I’m sorry our explanation didn’t address your concerns to your satisfaction. Instead of continuing this exchange, we’d like to bring this matter to a close now. We will be reviewing your experience thoroughly and using it in our staff training.
They offer to take weekly installments…
They offer to take weekly installments and they will deliver before all Installments are completed. The job is neat
21 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for the review Tonny. All you have to do is keep paying until its paid off. Then you can have some more flooring.
Very nice professional men came to fit…
Very nice professional men came to fit the carpet. Really pleased with how it looks. Great service at a great price.
21 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Laurie. Nothing makes us feel better than a happy customer.
didn't tidy up afterwards
the guys were a laugh, but the didn't clean up after themselves and left all the cutoffs, rubbish for me to get rid off and I don't drive, plus they left surplus cutoffs upstairs after doing the stairs carpets
21 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Unfortunately we can not take the rubbish away, we have to leave that to you guys. However, the fitters should have left it tidy. For that We do apologise.
Adam came to do my laminate yesterday
Adam came to do my laminate yesterday, done a perfect job. Thank you ☺️
20 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Eve, love the smiley face
Stewart and him team arrived at my home…
Stewart and him team arrived at my home at the time he said he would and done a fantastic job of my flooring . Thanks
20 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for the 5 star review Donna. I will pass your comments on to Stewart.
The boys done an excellent job and I'm very happy thank you.
The boys done an excellent job and i am very happy with the work they done i will recommend this company to my friends and family.
15 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Jamie, your review is much appreciated. Lets hope your family and friends are as happy as you are.
Adam the flooring fitter was great…
Adam the flooring fitter was great overall great experience will keep on using the company thanks
6 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Rachael, your positive review is much appreciated. I will also pass your comments on to Adam.
Excellent service the 2 men were top…
Excellent service the 2 men were top notch at fitting expensive company but you get what you pay for
7 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for the review.
I have cancelled today
I have cancelled today, it's ment to be affordable payments but the measurer wants £200 then the fitters need £300 customer service is absolutely appalling that's no way to conduct a business, I've paid £400 already for absolutely nothing, I want a full refund
6 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Isobel,
Thank you for your messages — I’ve reviewed our previous correspondence, and I appreciate that up until now our discussions have been positive, with all your questions answered clearly.
I understand you may have concerns about the payment arrangements, so let me confirm the details again for clarity:
Your order covers 5 areas: living room, hall, and 3 bedrooms. Which is quite a large order.
As discussed with our representative, you agreed to an initial payment (which serves as your deposit), followed by a tailored fortnightly payment plan. You were also informed about the pre-fit amount.
The fitting fee is paid directly to the fitters on the day of installation. They are self-employed contractors, not employees of My Dream Floor Ltd, so we do not handle or receive this payment.
You also received a contract via e-mail, which you signed and accepted. If however, you decide you no longer wish to proceed with the order, please just let us know and we will walk you through the cancellation process — no complicated steps required.
We work hard to provide a good service and value our reputation, so we would have hoped that you’d given us the chance to resolve any questions directly with you before leaving feedback on Trustpilot. We are always happy to talk through anything that feels unclear.
Best regards,
My Dream Floor Ltd
Neil was lovely did a amazing job on my…
Neil was lovely did a amazing job on my flooring cleaned after himself and definitely would book again
6 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for taking the time to post this wonderful review Gemma. It is much appreciated.
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