Fab service, quick and super easy to arrange from first appointment to fitting. Lots of choice. Fitting itself was quick, efficient and tidy. Will absolutely use again for convenience and flexibility.... Toon meer
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Lees wat reviewers zeggen
Rep was knowledgeable and honest advised on carpet choice . Quick initial fitting date totally spoilt by bad fitter who was shoddy and careless ( more interested in getting off for tge weekend) had to... Toon meer
Bedrijf heeft geantwoord
Fantastic service and good quality. The carpet fitters were very clean and tidy and made sure everything was perfect
Bedrijf heeft geantwoord
I had my whole upstairs and stairs done by Adam and he has done an excellent job! Made sure everything was exactly what I wanted and talked me through everything. Adam was very professional and friend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
My Dream Flooring provides high-quality flooring solutions, from carpets to laminate and vinyl, with flexible weekly payments starting at just £10—no interest, no hidden fees, and free measurement appointments. Our affordable payment plans ensure you can furnish your home comfortably without compromising on quality, whether you're a first-time buyer or a longtime homeowner.
Contactgegevens
Verenigd Koninkrijk
- mydreamflooring.co.uk
4,6
Uitstekend
347 reviews
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Excellent service the 2 men were top…
Excellent service the 2 men were top notch at fitting expensive company but you get what you pay for
7 juli 2026
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Antwoord van My Dream Flooring
Thank you for the review.
I have cancelled today
I have cancelled today, it's ment to be affordable payments but the measurer wants £200 then the fitters need £300 customer service is absolutely appalling that's no way to conduct a business, I've paid £400 already for absolutely nothing, I want a full refund
6 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Isobel,
Thank you for your messages — I’ve reviewed our previous correspondence, and I appreciate that up until now our discussions have been positive, with all your questions answered clearly.
I understand you may have concerns about the payment arrangements, so let me confirm the details again for clarity:
Your order covers 5 areas: living room, hall, and 3 bedrooms. Which is quite a large order.
As discussed with our representative, you agreed to an initial payment (which serves as your deposit), followed by a tailored fortnightly payment plan. You were also informed about the pre-fit amount.
The fitting fee is paid directly to the fitters on the day of installation. They are self-employed contractors, not employees of My Dream Floor Ltd, so we do not handle or receive this payment.
You also received a contract via e-mail, which you signed and accepted. If however, you decide you no longer wish to proceed with the order, please just let us know and we will walk you through the cancellation process — no complicated steps required.
We work hard to provide a good service and value our reputation, so we would have hoped that you’d given us the chance to resolve any questions directly with you before leaving feedback on Trustpilot. We are always happy to talk through anything that feels unclear.
Best regards,
My Dream Floor Ltd
Neil was lovely did a amazing job on my…
Neil was lovely did a amazing job on my flooring cleaned after himself and definitely would book again
6 juli 2026
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Antwoord van My Dream Flooring
Thank you for taking the time to post this wonderful review Gemma. It is much appreciated.
If I could give it zero I would the…
If I could give it zero I would the flooring is bog standard that you can get from b&m which it’s totally overpriced. I paid £295 on my first visit with Andy last Wednesday and was told if I paid extra my fitting would be in 7-14 days then I get a text to say it’s the 28th July. Been trying to contact them all weekend through the what’s app email and phone but no answer of reply. The woman in the office is a cheeky woman with no customer service skills whatsoever - don’t give them your money scam artists who aren’t FCA approved either when she admitted it on the phone.
Quick update they have decided to call me pretending to be from head office to say they don’t know anything about the situation but when I told them about the cheeky woman laughing down the phone at us earlier she said I was sitting across from my college and she didn’t say that. They also asked me to take this review down. Absolutely not a chance!! I hope people see this and decide not to spend any money with them.
6 juli 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Emma,
We are sorry to hear you felt the need to share your comments on Trustpilot and Google. At My Dream Flooring Ltd, every member of our team works extremely hard to provide the best possible service. While we aim to meet everyone’s expectations, we recognise that occasionally we may fall short for a small number of customers.
Please be assured that we are in no way a “scam” as you have suggested — we have many satisfied customers across the North of England and Scotland.
Regarding your comment that our products are equivalent to those sold at B&M: we offer flooring options to suit all budgets, which we categorise as Good, Better and Best. The “Good” range is our budget-friendly option, which is the product you selected. We also offer flexible payment plans, which B&M do not, — weekly, fortnightly or monthly — which require time to set up and confirm before work can begin
In terms of fitting times: it is rarely possible to complete an installation in under two weeks. The process involves several steps: your order must be processed, the flooring ordered, cut to size, and delivered to a local fitter. Paying a larger deposit, as our representative suggested, helps speed up this process. Lead times also depend on how busy our fitters are in your area, which is why your estimated completion date is slightly longer than you may have hoped.
Regarding your request for a refund: we are happy to process this, but like all businesses, we follow our standard returns and cancellation policy. Once you have completed and returned the required forms, your refund will be issued promptly.
We hope this clarifies our position. If you have any further questions, please let us know.
Kind regards,
My Dream Flooring Ltd
I'm so delighted my floor is beautifull…
I'm so delighted my floor is beautifull the change is unbelievable ,and for the fitter thankyou for a fantastic job what s lovely bloke friendly polite can't wait to have him back thankyou do much xxx
3 juli 2026
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Antwoord van My Dream Flooring
What a wonderful review, thank you Katrina
Absolutely love the job done at mine…
Absolutely love the job done at mine today by your fitters thanks so much !!
2 juli 2026
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Antwoord van My Dream Flooring
It's our pleasure!
Fanatic job…
The guy came done feet job measuring up. Nice fridnley and poliet guy. And delevery guy was just as nice polite. Look great down. Great quilaty. Thank you
1 juli 2026
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Antwoord van My Dream Flooring
Thank you for your review Ann :-)
It looks great what a good job they…
It looks great what a good job they have done a big 👏 5 🌟
30 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you David you review is much appreciated.
I cancelled my fitting
I cancelled my fitting, they ask for a large deposit, you have to pay a large amount before fitting and then a further astonishing amount on fitting day, outrageous.
25 april 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Hi Gemma, we are sorry you felt you had to leave a negative review. You never had chance to see how wonderful the flooring would have looked. The deposit is explained by the sales representative and is all part of the process. Once the deposit is paid you then pay weekly, fortnightly or monthly payments. The deposit also determines how much you pay weekly etc. The amount you pay on the day is to the fitter. That is his fee and is agreed at the time of sale. Once again we are sorry that you were disappointed.
Great from beginning to end and Neil…
Great from beginning to end and Neil the fitter was extremely professional couldn’t be happier with it
19 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
We do aim to please. Thank you for the review.
Lovely guy who measured up and shown us…
Lovely guy who measured up and shown us options of the carpets, aswell as monthly payment amounts. The fitter was very professional and got it all done in a few hours also very polite.
Definitely 5* from me
18 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Daniel. An all round great review.
Carpet fitter Adam was great at his job…
Carpet fitter Adam was great at his job excellent customer service from him the sales rep that came round measured wrong and gave us wrong info but customer service from fitter and on the fone is excellent.
17 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for your review it is much appreciated. Adam is a credit to our company.
Great carpets
Professional and friendly from 1st appointment to fitting. Carpets are beautiful and great quality. Highly recommend
12 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for the review Sharon. We are really pleased you are happy with the quality. Hopefully see you again soon. (Don't forget to recommend a friend)
Laminate flooring
The guys that were doing the laminate flooring were 1st class and always kept me up to date on what they were doing. Also Kenny has been amazing and also 1st with his service
11 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for your review it is much appreciated.
The fitter was very polite and very…
The fitter was very polite and very kind hearted person
10 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
That's a really nice review, thank you Angelica
Neil came bang on time this morning no…
Neil came bang on time this morning no messing around did a brilliant job from start to finish wonderful polite man service was spot on definitely 5* from me
10 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Laura, I'll pass your comments on to Neil.
Quick friendly and reliable…
Quick friendly and reliable service,affordable prices and quick and efficient fitting,will be using again
9 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
We look forward to seeing you again Karen.
Straight forward process and Adam (the…
Straight forward process and Adam (the fitter) was super professional and did a great job. The carpets are very good quality!
8 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you Sarah, we do like to keep it as straight forward as possible. Makes everything so much easier.
I would recommend this company 100% to…
I would recommend this company 100% to anyone very friendly and trustworthy will definitely be using them again
2 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
Thank you for this amazing review Debbie.
Adam is bloody amazing hes done a…
Adam is bloody amazing hes done a fabulous job im literally over the moon and could not be happier the carpet is brilliant its really thick and the colour is exactly what i wanted if you want great quality products then my dream flooring is the company to go with this is now my second order with my dream flooring i had kitchen lino and now living room carpet and i intend to get more rooms done the prices are so affordable too im so glad i came accross this company
1 juni 2026
Review zonder uitnodiging
Antwoord van My Dream Flooring
He is a great guy. Luckily he has great products to work with :-) Brilliant review, thank you Rebecca.
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