MyHouse Reviews 

Ordered a doona cover and two European pillowcases on Sunday night for a massive price reduction (which made me nervous). They arrived on Wednesday (fast delivery) and were well packaged.
The June doona cover was originally $259.00 including two standard pillowcases and the European pillowcases were originally $49 each (that would have been $357 originally).

I paid $144, this was also enough to get free shipping (over $130).

I was nervous, bed linen online, could be cheap fabric, poor quality, etc. I was so wrong. The fabric is lovely and thick and the pattern is exactly as pictured and better than I had imagined.

I purchased online 4 Paros mustard cotton towels and I'm very happy with the sale price, the colour and quality of these great towels.
I also purchased 1 My House Luxe 1200 thread count queen sheet set in peony (RRP $339.99) on sale. They are see-through, rough and badly finished. They are advertised as hotel luxury but are more cheap motel. Unfortunately they were unpacked and washed before I saw them. Very disappointed and would now think twice before purchasing from My House again.

Purchased a Rock frypan, as was impressed with the smaller one I have had for a long time, the new one is nowhere near the same quality, not happy and wanted my money back but my house wants me to pay again for postage, making it over $30 for postage, I will never buy another item from them and will spread the word have cheap and the quality is like a cheap frypan from coles or Woolworths with lots of negative feedback....

Absolutely appalling experience. I was kept on hold for over 40 minutes, only for them to hang up on me. I was sent the wrong item and have since been completely ignored. I’m now left $644 out of pocket with no refund, no store credit, and no response from the company.

To make matters worse, they now have both my money and the item, which I kindly organised to be returned to them, yet I am still being completely ghosted.

Absolutely unacceptable customer service. It honestly feels like I’ve been scammed. Do not recommend unless you’re happy to risk losing your money and being completely ignored when something goes wrong.

I would strongly advise anyone considering ordering from them to be extremely cautious.

Extremely disappointing customer service

I very rarely leave negative reviews, but the way MyHouse has handled my order has been incredibly frustrating.

I ordered a rug and was sent the completely wrong rug due to a warehouse error — something MyHouse has acknowledged in their own return paperwork.

I first contacted them on 12 August and have now contacted them four separate times, trying to get a proper resolution. My messages have gone unanswered and I still have no confirmation of when the rug I actually paid for will be sent.

To make matters worse, I was expected to repackage a huge 330 x 240 cm rug in heavy-duty plastic, print return paperwork and be available for a courier between 8am and 5pm — all to rectify their warehouse mistake.

Despite the lack of communication, I cooperated completely. Their courier has now collected the incorrect rug, which was returned clean and completely unused.

So MyHouse now has the incorrect rug back, while I am left without the product I paid for, without a dispatch date, without tracking and without anyone responding to my messages.

I also explained that I urgently need this rug for a home open next week, yet I still cannot get a response.

Mistakes happen, and I would never leave a one-star review simply because the wrong item was accidentally sent. The one-star review is because of how poorly the mistake has been handled afterwards.

For a large retailer, I expected far better communication and customer service. Having to repeatedly chase a company just to receive the product you actually ordered is unacceptable.

Unfortunately, after this experience, I would be extremely hesitant to order from MyHouse online again.

I purchased a winter duvet very bad decision. That quality was non existent Ishould have made my purchase from Temu. The colour was not what I ordered received teal blue not sage as advertised and had what looks like ink stain on both pillow slips. I wanted to return it to a store but was told on line orders must be returned by post. Donated the cover to Salvos.
I WILL NEVER AGAIN PURCHASE FROM THIS COMPANY AGAIN.

Bought a doona in store only to find out 10 mins later it was $120 cheaper , returned to store to return the doona and repurchase for the lower price , and was told I couldn't return it due to hygiene reasons, I'd only taken it to my car and returned straight to the store at Penrith Westfield's

One bathrobe I got was pretty good, fair quality for the sale price (wouldn't have wanted to pay RRP).
The 2nd 'one size' waffle one was awful. It had a fault on the beltloop, massive massive sizing (way bigger than the XL one I got in a different style) and when tied, was so short at the back ya butt hangs out (I'm 5"3 size 12-14AU)
Anyway, refunds process was an agitating nightmare.
Be aware, they will do the return thing but you need to go through the website form and they're slow as a wet weekend.

Therese in Merrylands store is such a lovely lady !
Great store thanks

I purchased towels online for an in store pickup, when I got to the store to pick them up the colour was different to the photos on the website, so I asked the salesperson if she could do a return straightaway. Apparently not !!! I need to go back online fill out a returns form, get an RA number and then put the bloody towels in the post. What a ridiculous new policy MyHouse and what a waste of resources!!! I could have returned the product on the spot but now due to your stupid policy I'm out of pocket for the postage for an item that is not suitable and you've just created a whole pile of unnecessary work for a pile of other people, resultong in an appalling customer experience ... how are you able to get away with this 😡

I purchased ‘Riley’ sheet set from MyHouse ( operating as Global brands Australia) in December.
I’ve had this brand of sheets before & was very happy with them so I ordered more online from MyHouse.
This new set however has a far inferior quality to them & ‘pilled’ within one wash. They feel cheap & very nasty & they were a fairly expensive set!
I’ve sent several emails to The company via PayPal but as yet have not heard a thing.
I’ve now escalated the complaint to PayPal so see what ,if anything, happens.
Poor quality product but even more poor form from MyHouse!!

I made my order 4 business days ago, but my order has not been dispatched, and support is not answering the second day. No any updates or whatewer I have no idea when my order will be delivered but i need it.
the MyHouse violates its policy

I will never buy from this company again when you send them an email you get a generic email back every time

I ordered a quilt cover online on 27 Oct,19 Delivery was advertised 3-4 days. Still not arrived 10 days later. They don't reply to emails or answer either phone numbers advertised. Today i phoned the Hornsby store - out of frustration and worry - and spoke to a very pleasant and helpful store manager, Anna, who explained they were extremely busy and promised to find out what has happened within 2 hours. Within that time i received an email advising the item would be delivered tomorrow. Thank you Anna.