MyJam Reviews 

Truly awful service from this company.

Hi, I've emailed them countless times since December regarding my order which was placed on the 14/12/25

My Order number: 90404

Tracking number: 9742484657

Their customer service members Nour and Mariam keep saying the same thing which is:

"As soon as I receive confirmation, I will get back to you right away with a clear status and next steps.

Thank you so much for your patience, and once again I sincerely apologise for the frustration this has caused. Please feel free to reach out if you need anything else in the meantime, I’m here to help."

This does not help me, as it's now been 1 month, and still no resolution. I still don't have my order, and I keep needing to chase them rather than the compamy have any courtesy or care to contact the customer. It's not very great customer service experience with the company at all. ☹️ I've even asked for a refund as there's been no update on my order, and have received no response from the company. Incredibly appalling behaviour. Please avoid, don't even have faith in trusting the few good reviews on here, because you'll just be out of pocket from misplaced faith.

I placed my order long time ago.Not delivered yet. I only received wrong items. I tried to contact their customers service but as expected no response yet.
I will definitely be happy to pay more for the same item to avoid buying from them.

Worst delivery experience..they changed the company to DHL and the window of the delivery was 11 am to 8:00 pm and the order came 9:30 pm! Boxes were torn, food was out of it…not properly packed …the frozen food were defrosted
Missing items from the order and no clear communication
Difficult to reach any of the customer service they never tell you if anything is missing …quality is variable every time
For sure won’t use them again …tried them several times and they always disappoint me

Excellent service on my first order, lovely products with a prompt delivery, will definitely recommend to family and friends for the future

Terrible delivery, always late or missing and don't get me started on customer service, it takes two to three weeks for them to respond to you and take actions and correct the missing items or the lack of delivery issues or the food that arrived spoiled cause it took one week to deliver, and another 3-4 weeks for the refund. gave them more than one chance but it safe to say I won't be using them again. I would recommend avoiding them for any meat/chicken or things that can go bad (I rarely give negative review but they certainly deserved that one)

I've ordered from this company twice before and had a good experience. This time - abysmal. No communication with the company its like my money went into a black hole. Ive tried emailing and whatsapp and calling to no avail. No order no update. Order 88689. If the order is late id just appreciate some communication. Tbh at this rate id rather have my money back and go elsewhere. Regretting not doing that to begin with. What has happened????

Scam Alert – Avoid at All Costs!
I placed an order online and was told the items would be delivered on Monday. It's now well past that, and I still haven't received anything. I reached out via email, but no one has responded. There's also no contact number available to follow up on the order. I'm now in the process of raising a dispute with my bank to recover my money. Save yourself the time, stress, and hassle — avoid this company completely.

How disappointing — this is my second large order, and both have had missing items. This time, over £40 worth of products were missing. I also tried to call, but the WhatsApp number on the website seems to be either fake or not monitored. So far, we’re really not impressed.

Initially they said none of the items I ordered are available so I emailed them to cancel the order and refund the full money. They then sent an apologetic email saying all items are available so I emailed asking them not to substitute any item. They ended up not delivering one item worth £15 and sent other substituted items and more other items than I asked for. In a nutshell they'd send you what they want and not what you want. I emailed them asking for a refund of the undelivered item and for them to collect the extra items that I haven't ordered they completely ignored me. They are dishonest and I would not recommend anyone to shop with them

Half of the items are missing.
I placed an order, it was not confirmed until I emailed them asking about it, as it was the delivery date and I had not had any communication. I was told the delivery had been delayed because of short stock, but that had been solved and I was going to get it delivered on the next day. Timing was not really a problem, so I did not really care about it, but I have just received the order and it turns out that half of the items are missing, almost half of the price of the order.
We will see if they send the remaining items or refund me, but for now I am not happy at all.

“I recently discovered MyJam. The website looks great and offers a wide variety of cultural products. I’m planning to try their service soon.”

Food came defrosted. 6 packets of spice mix were missing and MyJam confirmed they were out of stock but I still got charged for them.
The box arrived ripped

Terrible quality! I was deeply shocked when I saw what I have got! These products go straight to the bin at a reliable shop! Nobody should be expected to pay for this!

Bought a sausage. Cracked a tooth on a hard object found in the sausage. Emailed them right away. No response. Legal action ongoing since then. Leaving a review to alert others.

They are useless.They take your order.Dont bother to get back in touch so when you question them they say…oh yes we haven’t got that and we will give you a refund.Pathetic!

I had a mixed experience with MyJam. While some items arrived fresh and well-packaged, others were subpar or missing. Delivery was prompt, but the quality wasn't consistent. As a new customer, I hoped for better. They do have a diverse selection, which is promising, but there’s room for improvement overall.

Excellent, authentic products. Safe packaging. Great customer-service. Quick and reliable delivery

perfect easy to shop used it twice price n quality is good

I've bought a a few times from this company and been impressed with everything I've ordered. The glass bottles are so well protected and the chilled food arrives in a cool bag with a cool pack also a sticker on the box saying it needs delivery that day

Amazing customer service. There is definitely a need for such a service. Have already spread the word and many friends are using this service too Products arrive so well packaged in ice packs and within a few days. Have been using this service a few times already and will definitely be using them regularly weekly or so. Really good service.