My Motor World Reviews 

2.682
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Great oil …but box had not been handled well by courier and some oil had leaked as a result of fractured 5l oil containers. MyMotorWorld has very kindly refunded via their fantastic Customer care team... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Update, MyMotorWorld have now resolved my issue and are kindly collecting the incorrect items from me and refunding accordingly. Perfect customer service and approach. A+++++++ They have retained... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Items found easily on website and easy to place order. Prices were good too. Deciding factor on ordering from here was the free next day delivery. Ordering on a thursday for delivery friday so could... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Pleased with battery and speed of delivery . Noticed liquid inside plastic bag which I thought was maybe condensation but upon removal of battery I soon realised it was battery acid, not pleasant t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel
  2. Auto-onderdelen groothandelaar
  3. Automaterialenwinkel
  4. Auto-accuverkoper

Geschreven door het bedrijf

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(2.682)

651 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Scammers reported to Trading Standards & Police. NEVER AGAIN

I ordered (I HAVE PROOF OF PURCHASE) 5L of MotorWorlds own 5W-30, Low SAPS, ACEA C2/C3 & API SP Approved engine oil (or so I thought). A very specific engine oil needed for my Fiat diesel disability car!
The scam is they sent A5/B5 instead, which, according to an expert, would be ' HIGHLY detrimental' to my engine (had I not spotted it). It would create a permanent ash blockage with the metallic ash in the DPF causing it and the car to fail.
Using an A5/B5 oil in my specific 1.3 MultiJet engine will rapidly accelerate exhaust back-pressure. This traps heat at the exhaust manifold, risks blowing the turbocharger seals, and will eventually force the car into a permanent limp mode needing the AA and then costly repair (not to mention stranding me god knows where)!
So I wanted a simple replacement and they said they were oh so suddenly out of stock but however still listing and selling it on their website and on Amazon!
(another sign this is a scam)
This is a dangerous scam to offload old stock onto innocent customers which will wreck car engines.
Off loading old incorrect stock onto unsuspecting trusting customers is criminal. I know it was deliberate due to the dodgy character who rapidly cut off all communication when I called out their and his sheer incompetence (he was posing as a manger which I doubt). This was before the penny dropped and I released this was a deliberate scam by them.
Their customer 'service' was zero, arrogant and rude and did everything to shut down any communication.
See the 1 star on amazon review for the C2/C3 5L oil product, this is not the first time they've got caught doing this scam.
For me the parcel was also tampered with, zero packaging and they didn't even put my house number or street on the address. It was only by sheer luck the Evri lady though it might be for my address as she had been there 2 days previously! Otherwise it would never had arrived. Also deliberate?
Are staff stealing oil and replacing it? Who Knows?
I have reported them to trading standards and will be approaching the police next.
Think very carefully how you reply as I am absolutely furious with the way these scammers think they can get away with this. Trust me when I say they wont.
I now have serious doubts now if any of their engine oil is authentic.
Trust me when I say I will prosecute you if I have to.
I have zero trust in this company and if i were you be very suspicious of them and this scam in particular.

PS OK so now read that (rather cut-n-paste) reply.
Still no refund.
No offer to send out the correct oil and collect the old one, why?
Whats the explanation for suddenly stating the C2/C3 was out of stock when in fact you are still selling it on your website AND Amazom?
You apology means nothing with out putting right what you did wrong. You have serious issues there and I suggest you makes amends then sort them out.

17 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate how concerning this situation has been for you.

We take product accuracy and customer safety extremely seriously. Supplying the correct product is a priority for us, and we would never intentionally send an incorrect item or attempt to mislead our customers.

We understand your concerns regarding the oil you received and apologise for the inconvenience caused. If an incorrect product was supplied, this would have been an error rather than an intentional act. We also apologise for the issues you experienced with the packaging and delivery.

We are disappointed to hear that you feel your concerns were not handled to the standard you expected. We value all customer feedback and will review your comments internally to help improve our processes.

We regret that we have lost your trust and are sorry that your experience has left you with this impression of our company.

Beoordeeld met 1 van de 5 sterren

Products badly packed in a very flimsy…

Products badly packed in a very flimsy cardboard box. There was no packing to stop movement and courier had obviously thrown the box around causing damage. Car shampoo container was dented but luckily didn't leak. The two Aerosol cans had their tops broken off, i managed to repair one , the other a part was missing probably due to hole in Box. Please pack securely in a suitable box and please change your courier . Evri may be cheap but are the worst. Left a note to leave parcel in Shed, totally ignored and left on Doorstep.

10 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for your feedback. We’re sorry to hear that your order arrived damaged and that the packaging did not provide enough protection during transit.

We appreciate you bringing this to our attention and will pass your comments regarding the packaging and courier handling on to the relevant teams for review. We understand how frustrating it is when delivery instructions are not followed, and we’re sorry this happened.

If any of the products are damaged or unusable, please get in touch with our customer service team and provide your order details along with photos of the affected items, and we’ll be happy to look into this further for you.

Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

I have not received my brakes and at…

I have not received my brakes and at this time had no response to my emails

9 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for getting in touch. We’re sorry to hear you have not received your brakes

Unfortunately, we’re unable to look into this without your order details. Please send over your order number or the email address used to place the order, and we’ll be happy to investigate this for you.

Beoordeeld met 3 van de 5 sterren

Would of been full stars but payed 6…

Would of been full stars but payed 6 quid for next day delivery and it got delayed which delayed the job

7 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for your feedback. We’re sorry to hear that your next day delivery was delayed and that this impacted your job. We understand how frustrating this can be, especially when a premium delivery service has been selected.

We appreciate your comments and will continue to work with our courier partners to improve delivery reliability.

Beoordeeld met 4 van de 5 sterren

Brake caliper

Hello, we went to fit the brake caliper today and found out that there was no spring on the back of the caliper where the handbrake goes so that’s a go and buy a new one
Regards

11 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for your feedback. We’re sorry to hear about the issue with the brake caliper.

Please get in touch with us directly and provide your vehicle registration details along with your order information, so we can look into this further and check the part supplied.

Beoordeeld met 1 van de 5 sterren

Useless company still havnt recieved…

Useless company still havnt recieved the parts. 1 week after placing the order . Their phone.number just goes to a recorded.message saying they are to busy to answer so fobbing you off to email. The parcel appears to be with dhl who likewise aren't contactable and claim to have tried to deliver it three times despite their own tracking system showing them 18 stops away then changes to sorry we couldn't find you , they have your phone number but dont ring .

9 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

We’re sorry to hear you’ve had issues with your delivery.

Unfortunately, we’re unable to investigate this further without an order number or any details to identify your purchase. Please contact us with your order number or the email address used at checkout, and we’ll be happy to look into the delivery status for you.

We’re sorry for the inconvenience caused and will do our best to assist once we have the required information.

Beoordeeld met 1 van de 5 sterren

Paid for next day on Monday, still not here Wednesday

This is just a not fit for purpose service. I paid for next-day delivery before the cutoff time on Monday, but the item is still not here on Wednesday. I will never use again sorry you only get one chance to make an impression on a new customer and you've spectacularly failed with order: 100272140

Hopefully, I can get a refund and return it as I sourced the part locally now.

6 juli 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for your feedback, and we're sorry to hear your next day delivery did not arrive as expected.

We understand how frustrating this must have been, and we sincerely apologise for the delay and any inconvenience caused. Your feedback is appreciated and will be taken into account as we continue to work with our delivery partners to improve our service.

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