Great oil …but box had not been handled well by courier and some oil had leaked as a result of fractured 5l oil containers. MyMotorWorld has very kindly refunded via their fantastic Customer care team... Toon meer
Bedrijf heeft geantwoord
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Update, MyMotorWorld have now resolved my issue and are kindly collecting the incorrect items from me and refunding accordingly. Perfect customer service and approach. A+++++++ They have retained... Toon meer
Bedrijf heeft geantwoord
Items found easily on website and easy to place order. Prices were good too. Deciding factor on ordering from here was the free next day delivery. Ordering on a thursday for delivery friday so could... Toon meer
Bedrijf heeft geantwoord
Pleased with battery and speed of delivery . Noticed liquid inside plastic bag which I thought was maybe condensation but upon removal of battery I soon realised it was battery acid, not pleasant t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contactgegevens
Verenigd Koninkrijk
- mymotorworld.com
4,0
Goed
3K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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quick and easy website to order and…
quick and easy website to order and overt efficient delivery thank you
10 augustus 2026
Review zonder uitnodiging
Good products at a good price
Good products at a good price, fast delivery too. Cheers
6 augustus 2026
Review zonder uitnodiging
Great service and value
Great service. Order was thevery good value as was postal charges. I'm very happy. Well done!
6 augustus 2026
Review zonder uitnodiging
Very fast delivery and good quality item
Very fast delivery , the roof box is very good value for money , decent quality for the price and looks great , overall very happy with it and would reccomend it .
4 augustus 2026
Review zonder uitnodiging
Fast delivery
Fast delivery, good prices, but packaging could have been better.
8 augustus 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for your feedback! We’re pleased to hear you were happy with our fast delivery and competitive prices. We’re sorry the packaging didn’t meet your expectations, and we’ll take your comments on board as we continue to improve our packing and dispatch process. We really appreciate your custom and recommendation.
Use deception to get the sale, failed to deliver, lied and gaslit to blame the customer.
I paid a premium, around two thirds higher than competitors as they offered a next day delivery. That was initially sold as free, but turned out to be an extra £5 charge which was paid.
Lunchtime on day of delivery, I read an email stating it will arrive NEXT WEEK! So I try to contact them, they state that they have leading class customer support - there was none available, despite it being a working day that they advertise that department is working - only Email, which I guess won't be answered until next week is all you get. So I now have to find a part with another supplier that can deliver what they promise. Wish I went to a proper motor factor that can supply common service parts over the counter.
UPDATE: Lied to and gaslit by MyMotorworld stating that their failure was my fault for ordering after 5pm on a Friday, meaning next day would be a Monday. I ordered at 14.50 on a THURSDAY, confirmed by their own order confirmation. His letter was dated 9am Friday, which shows they DON'T check their emails near their deadline, but push them over to the next day and blame the customers for their laziness.
I have written to customer service, no response, and to directors, no response. Today is now TUESDAY and there has still been no delivery!
I am now contacting my Bank's fraud department.
6 augustus 2026
Review zonder uitnodiging
Antwoord van My Motor World
We’re sorry to read this and understand your frustration, particularly regarding the delivery expectation.
We would like to investigate the order and the points raised, but unfortunately we’re unable to identify the order from the information provided in this review. We therefore can’t verify the specific circumstances or comment fairly on the claims made.
If you could provide your order number, we’ll be happy to look into the delivery, the delivery charge and the communications sent regarding the order. We can then establish exactly what happened and address any concerns appropriately.
Still not received order which was…
Still not received order which was placed 31st July
6 augustus 2026
Review zonder uitnodiging
Antwoord van My Motor World
We’re sorry to see this feedback, Clive. We completely understand the frustration, particularly as your original order was placed on 31 July.
Unfortunately, the original parcel was confirmed as lost in transit. As soon as you contacted us, we arranged a replacement on an urgent delivery service, which you confirmed was received on 12 August.
We’re pleased we were able to get the replacement to you, but we apologise for the inconvenience and delay caused by the original delivery being lost in transit.
Stock availability disappointing
Stock availability disappointing
30 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for your feedback. We’re sorry to hear that our stock availability was disappointing on this occasion. We understand how frustrating it can be when a product you need isn’t available, and we’re continually working to improve our stock levels and availability. We appreciate you taking the time to share your experience.
Excellent good prices and fast delivery
Excellent good prices and fast delivery
1 augustus 2026
Review zonder uitnodiging
Pleased with battery but !!
Pleased with battery and speed of delivery .
Noticed liquid inside plastic bag which I thought was maybe condensation but upon removal of battery I soon realised it was battery acid, not pleasant to have both hands covered in acid. Despite multiple arrows and warnings to keep the box upright it was obviously badly handled during transit.
Two consequences from this, battery acid on my hands and loss of battery acid from a sealed battery so not possible to top up. Return wasn’t really an option as I needed the battery to get my partner’s car back on the road.
Good transaction marred by courier performance.
31 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for your feedback. We’re pleased to hear you were happy with the battery and the speed of delivery, but we’re very sorry to hear about the condition it arrived in.
Battery acid should certainly not have leaked into the packaging, and we completely understand how unpleasant and concerning it must have been to discover it on your hands. We’re also sorry that the battery could not be returned as you needed to get your partner’s car back on the road.
We’ll ensure your feedback is passed on to the relevant courier team, as the packaging clearly states that the battery must be kept upright. We apologise that what should have been a straightforward transaction was marred by the handling of the parcel.
Great company to deal with.
Really easy to deal with, very competitive prices. Kept informed throughout order. Fast and tracked delivery. Top tier service, highly recommend these guys 👍
25 juli 2026
Review zonder uitnodiging
Just as ordered and delivered on time
Just as ordered and delivered on time
1 augustus 2026
Review zonder uitnodiging
Don’t fall for the pre sales inspection. It clearly means nothing.
I am so sorry, I completed a neg review for my motor world by mistake. It should have been big motoring world. I have received a warm response from my motor world, shows that they are a good company. I’m sorry, my bad.
30 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for your feedback. We’re sorry to hear about your experience.
It appears there may have been some confusion, as Motor World does not sell vehicles. We specialise in automotive parts and products, so the vehicle purchase and pre-sale inspection you have referred to would not have been carried out by us.
We would recommend contacting the dealership or branch directly regarding this matter so they can investigate your concerns about the vehicle and its tyres.
We’re sorry we’re unable to assist further with this particular issue.
Refused a refund for a handprint - laughable
Used their reg look up to order discs and pads. Items arrived and were incorrect. I watched a mechanic take the disc out of the box, offer it up against the old disc and place the disc back in the box. He also opened the plastic bag the pads were in. He left a handprint on one of the discs. A hand print! And when the items were returned I was refused a refund because the items were all damaged. Trading standards here I come.
29 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
We're sorry to hear that you were disappointed with your experience.
After your return was received, it was inspected by our returns team in line with our standard process. The items were assessed as not being in a condition suitable for resale, and for that reason the return did not meet our returns policy. This decision was based on the condition of the returned goods following inspection, rather than simply because the packaging had been opened.
We appreciate that you disagree with our assessment, and we respect your right to seek independent advice if you wish. As requested, we have arranged for the items to be returned to you.
We always aim to provide fair and consistent decisions on all returns, and we're sorry we were unable to reach the outcome you were hoping for.
Slightly delayed on the posting but…
Slightly delayed on the posting but apart from that very good communication and items I received
22 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for taking the time to leave your feedback.
We're pleased to hear you were happy with the communication and the items you received. We apologise for the slight delay in dispatch and appreciate your patience and understanding.
We hope to have the opportunity to serve you again soon.
yes delivery was fast unfortunately my…
yes delivery was fast unfortunately my parts did not fit i have returned the order awaiting refund before making another order
1 juli 2026
Review zonder uitnodiging
Antwoord van My Motor World
Thank you for your feedback. We're pleased to hear your order was delivered quickly, although we're sorry the parts weren't suitable for your vehicle. Once your return has been processed, your refund will be issued as soon as possible. We appreciate your patience and hope to assist you with the correct parts for your next order.
Easy to navigate website
Easy to navigate website Good range of products at great prices. From my 2012 Fiat Bustner RV and 1972 Citroen DS20/5. Highly recommended 😎
21 juli 2026
Review zonder uitnodiging
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