My Motor World Reviews 

2.685
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Great oil …but box had not been handled well by courier and some oil had leaked as a result of fractured 5l oil containers. MyMotorWorld has very kindly refunded via their fantastic Customer care team... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Items found easily on website and easy to place order. Prices were good too. Deciding factor on ordering from here was the free next day delivery. Ordering on a thursday for delivery friday so could... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Pleased with battery and speed of delivery . Noticed liquid inside plastic bag which I thought was maybe condensation but upon removal of battery I soon realised it was battery acid, not pleasant t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Update, MyMotorWorld have now resolved my issue and are kindly collecting the incorrect items from me and refunding accordingly. Perfect customer service and approach. A+++++++ They have retained... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel
  2. Auto-onderdelen groothandelaar
  3. Automaterialenwinkel
  4. Auto-accuverkoper

Geschreven door het bedrijf

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(2.685)

652 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Ordered next day delivery with plenty…

Ordered next day delivery with plenty of time and it was never delivered till the following week. Paid extra and have had no communication from either dhl or my motor world shocking service that seems to take every penny they can from customers if they can get away with it

28 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

I’m really sorry to hear about the delay and the lack of communication regarding your next day delivery. I completely understand how frustrating it is when you pay extra for a service that isn’t delivered as expected, especially when you’re left without updates from the courier or ourselves.

We rely on our delivery partners to meet the service levels selected at checkout, but in this case it clearly hasn’t been handled as it should have been. I appreciate this has caused inconvenience, particularly with the delay extending into the following week.

If you would like, I can look into this further for you and check what happened with the shipment and the delivery charge. In the meantime, I can also arrange a refund of the next day delivery fee

Just let me know your order number and I’ll sort this out for you as quickly as possible.

Beoordeeld met 1 van de 5 sterren

Ordered front discs for our 2017 XC60…

Ordered front discs for our 2017 XC60 using our registration number. Local garage fitted but the discs were too thick. Supplied 31mm but after speaking to Volvo UK they confirmed the fitment should be 28mm.

All communication to MMW.Com was by email and I sent the OE information to them from Volvo however, MM.Com's technical department insisted the parts were correct!! Over 20 emails were sent and eventually they agreed to the refund.

15 business days passed and still no refund.

I then contacted them to claim my £100 labour charges back and guess what?? It was sent over to their technical team. Day after day, for 1x week, I chased them but was told a decision had to be agreed. Eventually, after more chasing they agreed the refund reluctantly.

10 more business days passed and still no refund.

This company hahe no live chat function, that part of theyr communication offerd online is a total lie. You can only contact them by email.

I will never use them again and its a shame because im a big fan of Mike Brewer!!!

DO NOT USE THIS COMPANY

Further to the response below id like to point out that over 47 emails were sent. Your sales and technical team both told me that the front discs were correct, several times, despite my local garage telling me they were the wrong size and further more, I had to speak directly with Volvo to prove you sold me the incorrect parts, despite putting in my registration number. I am still waiting for my labour reimbursement costs. Only after threatening to speak with Trading Standards did you "eventually" agree to the refunds.

Not once have I recieved an apology from you??????

1 juni 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thanks for taking the time to leave your feedback.

We’re sorry to hear you’re dissatisfied with how this order has been handled. From our side, the fitment issue on the front discs was reviewed by our technical team, and once the incompatibility was confirmed, both the product refund and the labour contribution were approved.

The refunds were then processed and released from our side in line with standard banking procedures. As previously advised, once a BACS/refund has been initiated it can take 5–7 working days (and occasionally a little longer depending on the bank) to fully clear and appear in your account.

With regard to the labour claim, this was correctly escalated for technical review before approval, which is standard procedure for warranty-related labour requests.

If the funds haven’t appeared after the advised clearance period, please let us know and we will chase this immediately with the payment provider.

Beoordeeld met 3 van de 5 sterren

I ordered on May 25th

I ordered on May 25th, paid for next day delivery. Its now May 31st and my order has still not arrived.
But this may just be the parcel company 'Evri's' processing?
But the extra next day delivery charge has not worked for me.

Stuart

31 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thank you for your feedback.

I am very sorry that your order has not arrived within the expected timeframe, especially as you paid for next day delivery.

Having checked the order, it appears the delay is currently with the courier, Evri. While we dispatch orders as quickly as possible, unfortunately we do not have direct control over delays once a parcel is within the courier's network.

Please accept our apologies for the inconvenience caused. We appreciate your frustration, as the next day delivery service has clearly not been achieved in this instance.

If the parcel does not arrive shortly, please let us know and we will be happy to investigate this further with the courier.

Beoordeeld met 4 van de 5 sterren

I ordered 6 tins of copper lube but I…

I ordered 6 tins of copper lube but I got 5 tins of copper lube and 1 tin of cleaning solvent! Not sure why! Very quick delivery though.

15 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Sorry about that mix-up with your order.

Please get in touch with your order number and we’ll get this sorted for you right away.

Beoordeeld met 1 van de 5 sterren

I have ordered one part but I received…

I have ordered one part but I received wrong one when I called customer service they said they will refund the amount for the order later no response

20 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Sorry to hear you received the wrong part and that you’ve not had an update on the refund.

Please can you send us your order number so we can look into this straight away and get everything resolved for you.

Beoordeeld met 1 van de 5 sterren

Do not order from here

Do not order from here. Arrived late. The part did not fit my car despite the website saying it would. When I got in contact with customer service they stated the website says ‘multiple fitments available for your vehicle, please ensure you pick the correct fitment". I stated this is incredibly misleading when I clicked ‘show only products that fit my vehicle’. I requested a refund which they said they’d do as a ‘goodwill gesture’. Arranged a day to collect it as per their instruction. The DX delivery company never turned up. Avoid avoid avoid

22 november 2025
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Sorry to hear about the experience you’ve had with your order and the issues with both fitment and the collection.

We also apologise that the arranged DX collection was not completed as expected, which is not the service we aim to provide. Where a refund has been agreed, this is always processed once the item has been successfully returned to us, but we appreciate this situation has clearly caused frustration.

If you’d like us to look into this further or confirm the status of your refund and collection, please share your order number and we’ll get it resolved for you as quickly as possible.

Beoordeeld met 1 van de 5 sterren

Do not order for delivery collect from…

Do not order for delivery collect from store

When it goes wrong you can not contact anyone when I get this sorted I will be trying GFS

I will say that it was more DHL fault and once motor world answered me they resent my order

14 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Thanks for your feedback. Sorry for the initial delivery issue and the difficulty reaching us at the time. We’re glad we were able to get your order resent and resolve it, and we appreciate you highlighting the courier side of things as well.

Beoordeeld met 4 van de 5 sterren

I was looking for brake discs and pads…

I was looking for brake discs and pads for my wife’s car and decided to give My Motor World a try. The website was very easy to navigate, making it simple to find all the correct parts for the make and model of the car. From there, the ordering process was straightforward and hassle free. I placed the order one day and it was delivered the very next day. Excellent service, great experience, and I would definitely use them again.

19 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wrong oil sent

Wrong oil sent. Delays in returning messages and still not sorted.

Thanks Mike!!

12 mei 2026
Review zonder uitnodiging
Logo My Motor World

Antwoord van My Motor World

Sorry to hear about the issue with the wrong oil and the delays in getting this sorted.

We’d like to get this resolved for you as quickly as possible. Please can you share your order number so we can look into this straight away and arrange the correct item or a replacement/refund, whichever you prefer.

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