MyNextBike Reviews 

Easy to use searchable website, good communication and delivery of the bike all within a few days

Have recently sold a bike on this site , was a smooth sale and highly recommend. Was a bit apprehensive about letting my bike go to a stranger before receiving any funds but Harry was very reassuring and put my mind at ease , a lot of reviews are saying how bad communication was regarding there sale but I had no issues atall ; every message I sent was replied to very prompt. The site took all effort and stress away of selling my bike ; would definitely use them again , many thanks

Hi folks
Mynextbike are great at what they do. They kept me informed up to date and helped with any queries.
They do what we want. Get our next best bike to us!
Cheers
Andy

Great experience, start to finish. Awesome customer service, highly recommend

Very responsive communication, confirmed details of sale, confirmed pick up and delivery dates, everything happened quickly and efficiently. Delivery through Cycle Courier Company excellent and very professional.

From start to finish this company have been outstanding. The best customer services in the country. They have been amazing keeping me updated all the time. The bike arrived as described and at the time they stated. I would not hesitate to recommend them

Start to finish was a great experience. Good well designed website with good communication throughout.
Had an issue where the back light got broken in transit (which I appreciate can happen sometimes). Harry and Julie got straight back to me and fully re-imbursed the cost of the replacement from the manufacturer. Saved over £800 on retail and had a great customer experience. Couldn't recommend more.

Good service from Matt and the team.

If you’re wanting to sell your bike I would recommend using MyNextBike. They organise everything from a courier picking the bike up to them delivered to the buyer. Customer support is decent aswell and they keep you updated with everything that’s happened. Spot on service 👍🏻

A NIGHTMARE…but eventually resolved by a director. Such a shame as the bike sold very quickly and efficiently.
45 days, and still no payment!
Despite the buyer receiving the bike, paid Mynextbike, and confirmed to me that they are very happy with the bike.
Matt contacting me following several email requests and confirmed the sale, double checked my bank details and promised payment into my account within 24 hour.

FIVE DAYS LATER…still no payment.
I’m so worried that I have been scammed.

Good customer service with prompt replies to questions even at wkends. Only small gripe was that the collection address was incorrect which resulted in a 45 minute detour. Cant comment on seller experience.

Listing is easy, takes the stress out of selling your bike

I recently purchased a used e-bike through MyNextBike. Unfortunately, it transpired that the bike had been incorrectly described in the listing, which could easily have led to a difficult dispute.

I need not have worried. MyNextBike, and Harry in particular, handled the matter professionally, promptly and fairly throughout. My concerns were taken seriously from the outset, communication was excellent, and a satisfactory resolution was reached without unnecessary delay.

What impressed me most was not that a problem arose, but the way it was dealt with. Harry was courteous, responsive and clearly focused on achieving a fair outcome for all concerned.

I would not hesitate to use MyNextBike again and would happily recommend them to anyone looking to buy a bicycle with confidence.

★★★★★

Dreadful experience.
Do not sell your bike through these scammers.
Bike collected 13 April 2026
Bike damaged in transit
Bike delivered 17 May 2026
Payment made 4 June 2026
Lots of excuses - dreadful service. Avoid like the plague!

Amazimg service quick to be delivered and also paid thank you so much mynextbike

I dealt with this company as a seller and it wasn't the best experience. Couldn't sell my bike on e-bay as they don't allow sale of electric bikes, so thought I would give this company a go. Ultimately my bike did sell, and I eventually did get my payment, but I found the whole process a bit stressful & drawn out. Communication is not great, they seem to favour email/messaging and no phone numbers published on their website. I did manage to get hold of someone's mobile number in the company and this was helpful when it came to chasing payment & courier issues etc. They did seem a little bit disorganised and not particularly proactive. I ended up having to partially dismantle my bike and pack it myself which was a bit of a hassle. From what I gather on their website they say that this isn't usually the case, maybe I was just unlucky. In my opinion they charge a fairly hefty fee and I was struggling to see where they added sufficient value to the process to justify this. I really didn't feel comfortable with the 30 day wait for payment once my bike was collected by the courier, presumably they have their business reasons for this, but it didn't really sit well with me as a seller. Just be aware that as a seller, you will need to be proactive in managing the selling process and it is a big help if you can at least get. a Whatsapp contact within their office to keep things moving.

Bike arrived on time great communication really pleased with my EMTB!

Had a really good experience with them, my bike sold quickly and for more than I initially expected. I had a lot of contact with customer service throughout, and they replied quickly and were very helpful. I recommend using this platform to sell your bikes.