Mystery Boxd Reviews 777

Great business! My original order arrived quickly. Unfortunately my son already has the top, so I emailed to request and exchange and was shocked at how quickly I got a response. Very helpful and accommodating! New shirt is on its way, excluding out a few other teams that I had asked if they could.

I wasn't happy with my initial purchase but I must emphasise that the customer service was top class and my issue was dealt with very swiftly and professionally. If only every online company was as efficient with issues as this one is! Will definitely use this company again in future,

I have massively changed this review! After being disappointed with this companies initial customer service, they have completely redeemed themselves, sorted the exchange of my son’s shirt. He’s really happy with the new shirt!

Fantastic little business. Ordered a shirt for my son for Christmas, unfortunately it was a bit small, I returned it and the new shirt is already on its way. The initial shirt was a quality shirt too. Matty kept me updated with what’s happening. Highly recommend Mystery Boxd, thank you :)

Delivery of the shirt was quick but unfortunately too small for my son. I have emailed 3 times asking how I can exchange it and have had no response to emails so am stuck with a shirt which is too small.

Unbelievable customer service,very fast helpful responses, 💯 recommend these guys 😁

We order one large adult box and one juniors. Both for our sons for Christmas. Unfortunately they had mixed the sizes up.

We contacted the company as the large box was our elder sons main present, we heard back promptly, however since and despite chasing we have not heard a thing from them.

We are growing concerned now and hoping we can get this resolved, but I’m not hopeful.

Great mystery box. My wee man loved it!
We did get a burst ball tho but the costumer service was second to none and dealt with promptly! Still waiting for replacement ball but because it’s the festive period I expect delays.
Have recommended to friends and family :-)

That went down well!
Bought our Grandson the adult big box for Christmas and he loved it!
BWFC 3rd Kit Last year (he's a Bolton Fan)
Rangers Away and a Turkish team. Madrid track suit top, plus all the other bits and bobs.
Brilliant value for any football fan..

I ordered a football top for my husband for Christmas which was too small. Matty was extremely helpful in sorting this out. As soon as I had posted the shirt back and sent over the tracking number, a new shirt was sent out. Excellent customer service 😊

After this company being recommended by a friend, I myself cannot recommend this company highly enough!

When my 15-year-old’s Christmas present arrived with an error, I was worried the surprise might be ruined. However, the way they handled the situation was truly world-class.

Instead of making excuses, they went completely out of their way to rectify the mistake immediately. Their customer service team was responsive, empathetic, and processed my order to ensure everything was perfect and rectified.

It is rare to find a business that takes such genuine pride in their work and cares so much about their customers' experiences. They turned a potentially stressful situation into a fantastic one; my son is thrilled, and I am a customer for life!

Such a great small business, customer service is the best I’ve ever experienced, resolved my problem so quickly. The shirts were a MASSIVE success with my 4 sons, will absolutely buy more, the buzz of seeing what kit they were going to get, couldn’t fault it.

This is the first time I have ordered a mystery shirt but it won’t be the last. We were all intrigued on Christmas morning to see what my husband opened and he was chuffed with it. It was very easy to order and delivery was speedy.

Mystery box of 5 items was brilliant. My nephew is a football geek and he loved every item. The 1988 football programme was excellent- printed when his dad was only 2 !! Thank you for such a great value Christmas present

Ordered Kids Mystery box for Xmas and he received a training top. I don’t consider that a football shirt. Can’t recommend and will try elsewhere.

Very disappointed in my sons box , Was expecting an obscure shirt from a club we’d never heard of but instead we got a Charlton training t-shirt which I wouldn’t class as a football shirt . The other items in the box are ok but I wouldn’t buy again .

Had to chase for delivery as poor notifications on eta. Was also asked if leagues/countries to avoid which fell on deaf ears. Clearly stated no English football league teams at all and got sent Preston North End & Swansea City tops. Now £60+ out of pocket as can’t give these to my son as Xmas present as he will not entertain them. Awful company that doesn’t listen to their paying customers. Will never use again. Rip off scammers!!!!!!

Staff were helpful but I’m really disappointed with the shirt. I ordered a Retro Football Shirt and received a 2017/2018 Training Shirt that isn’t in the best condition. And after looking the team up online found the exact shirt for brand new for £19.99 when I paid more than double that.

I purchased the kids ultimate mystery football box for my lads christmas present, he is going to be over the moon, I checked the box contents and the quality is far greater than competitors, I asked for a swap of the mystery shirt contained in the box, as I had already received Far eastern shirts from other companies, the customer service was above and beyond, with a swap with a more reputable kit manufacturer (Puma)
Thank you again to Matty and the team, outstanding customer service, orders arrive spediently too!

Second box, 2 birthdays in a row! Fantastic customer service and quality products. We told them our son is a Spurs fan and the box did not disappoint! Will definitely buy again.