I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The shipping was 2 months late, they promiced me a refund of the shipping that never came. I recieved the product (an ebike that cost me $1,000) and it broke of first use. I sent an email re... Toon meer
Bedrijf heeft geantwoord
I recently purchased a sensor bin and there was an issue with it - they responded quickly and replaced it. Very impressed with the response and customer service ..
Bedrijf heeft geantwoord
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,5
Gemiddeld
204 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good feedback and delivered on time
Good feedback and delivered on time. Good Product
16 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Phil,
Wow! We're humbled by your fantastic review. Thank you for your support and for choosing us. We look forward to serving you again soon!
Regards,
Jay
Absolutely 💯 excellent service from…
Absolutely 💯 excellent service from mytopia and the aircon I got Carson is absolutely 💯 excellent cools down the whole unit better then my aircon on the wall does so definitely 1 happy customer 😀 here well done guys please keep up that excellent work 😀
16 januari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Kimmi,
Your feedback made our day! We're overjoyed that you had a great experience with us. Thank you for your kind words and for being such an amazing customer.
Regards,
Jay
Happy Customer
Very happy with my portable aircon and quick delivery too!!
12 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Lisa,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
I am SUCH a happy camper
I am SUCH a happy camper. Your price was a quarter of the cheapest comparable product, and in recommending that I use a metro address for delivery, i was able to reduce that by half. Delivery time was fast and product all as promised.
23 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Julie,
We're grateful for your positive feedback! It's truly uplifting to know that our efforts are appreciated. Thank you for choosing us, and we can't wait to serve you again.
Regards,
Jay
Great price, prompt delivery
6 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi there,
We're thrilled that you had such a positive experience! Thank you for your generous feedback and for being a valued customer. We appreciate your support.
Regards,
Jay
Mostly good
Your shopping cart part of the website is a bit slow. Otherwise all good.
23 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi John,
Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.
Regards,
Jay
thank god for air con
arrived in about a week, has been a godsend in this hot weather. Can sleep comfortably at night, it makes noise but i don’t feel like it’s loud, easy to sleep and watch TV still. Have been using for the last 2 weeks and had no issues
15 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Hannah,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
new air con
delivered great shipping time. unit is as described and runs very well
13 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Wendy,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
Beware of purchasing from Mytopia
Do not buy anything from this company! I bought a simple water dispenser that wasn’t as described. They mention the product measurements, but forget to include that it has to have a giant water bottle attachment. Contacted them politely and sent back the day I received unused and in full packaging. They won’t offer a refund. It’s a total sham.
It’s their position that this is a change of mind purchase, which it clearly isn’t. They’re offering a store credit for less than what the product was purchased for due to ‘shipping’. It cost me $50 to ship it back to them!
You will notice from other reviews, their response is to never actually be accountable or take responsibility. They simply state their illegal ‘return policy’ or pass the buck to a third party seller. They repeatedly have the most appalling customer service from Mitch and Jay.
So dodgy, please reconsider purchasing any item from here and get it from a reputable company who is accountable . Simply speaking, if you spend your money at Mytopia you won’t get what you paid for.
20 december 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Natasha,
We appreciate you taking the time to share your feedback about your recent purchase of the water dispenser from Mytopia.
Upon reviewing your order and communication with our customer service team, we'd like to provide some clarification. The water dispenser you purchased is clearly designed to accommodate a water bottle on top for storage, as depicted in the product listing's fourth photo in the slideshow. This design is consistent with the majority of water dispensers available in the market.
Our website also includes a Terms of Use section, clearly stating that by using our website, customers agree to comply with the terms and conditions outlined, including our return policy. This policy is applicable universally to all our customers, providing a transparent framework for managing returns and exchanges.
As an online store, our commitment is to provide accurate and comprehensive product information to enable customers to make informed purchasing decisions. We believe that the necessary details, including product specifications and inclusions, were prominently displayed on our website to assist you in making a well-informed choice.
We encourage all our customers to thoroughly review product listings, including slideshow photos, before making a purchase. This practice ensures that the product aligns with their expectations, and it is crucial for setting accurate expectations.
While we regret any inconvenience you may have experienced, we believe it is essential for customers to take responsibility for their purchasing decisions, especially when all necessary information is readily available on our platform.
You can learn more about our Terms of Use by clicking this link: https://www.mytopia.com.au/terms-of-use
Also, feel free to check our Change of Mind policy with the link: https://www.mytopia.com.au/customer-service#returns
Regards,
Jay
Two suburbs away means two deliveries?
The range, the King bunks you provided: outstanding for the price, The mattress hasn't been used yet the price was good. The website is not fine. The issue I had was it was never clear that the frame would arrive before the mattress. The driver didn't explain sh!t either but it was really hot and I thought I had enough to think it would follow next day. It didn't and two further days (maybe three) I emailed never got a response in writing (didn't need one cause mattress was delivered not long after). Other than that, thinking I could use the website to track an order and realising you can't 7 of 10 rating.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Dave,
We would like to apologise for your recent experience with your order, we thank you for working with us to resolve the problems you experienced.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns.
Regards,
Jay
Prompt delivery and bikes were as…
Prompt delivery and bikes were as expected.
11 november 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Stewart,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
Very satisfied customer
Delivery was very quick, service was great and the cubby looks fabulous.
1 november 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Sally,
We can't thank you enough for your fantastic 5-star review! Your satisfaction with our product's quality and quick delivery is our top priority.
Regards,
Jay
Chair was easy to assemble and very…
Chair was easy to assemble and very comfortable. Delivery was prompt.
9 november 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Patricia,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience shopping with us. Your feedback means the world to us.
Regards,
Jay
Brought 2 for 1 inflatable SUPs
Brought 2 for 1 inflatable SUPs, prompt delivery the SUPs are easy to use great quality and I’m very happy with my purchase. Would highly recommend.
1 november 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Angela,
Thank you for sharing your kind words with us. It means the world to us and to our entire team! I will be sure to pass on your feedback to the rest of the team. We look forward to seeing you again soon at Edisons!
Regards, Laura
Great experice to purchase from…
Great experice to purchase from mytopia. This was my first time to purchase from this website but really impressed about customer services.
They answered my question straight away with very active helpful and supportive
30 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Ryan,
We appreciate you leaving us a 5-star review, and are happy to see that you got exactly what you wanted out of your purchase with us. We appreciate you taking the time to leave us a review and are overwhelmed to hear your kind words.
Regards, Laura
I am happy with the purchase
I am happy with the purchase. Quick Delivery. Product received as advertised. Yet to use the product.
9 november 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Asif,
We are incredibly appreciative that you took the time to leave us this positive review, and we are glad you loved your experience shopping with us! Thanks for leaving us such a wonderful review, enjoy your new purchase.
Regards, Laura
Great stuff worth of money and fast…
Great stuff worth of money and fast delivery.
3 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Jatt,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards, Mitch
Impressed
Very easy to navigate the website.
Clear and concise images of products.
Delivery of order was very quick & goods received as advertised.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Geoff,
Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.
Regards, Mitch
Electric folding bike
Very happy with the bike. Also the delivery company was very good. I was kept informed the whole way where the bike was and I did not have to be home until approximately 30 minutes before it arrived.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Richard,
Thank you for dropping us a positive review here on Trustpilot! We're glad to hear that everything went well with your order. Feel free to reach out to us if there's anything that we can be of assistance.
Regards, Mitch
After we did our research we decided on a Transit Chair
After we did our research we decided we didnt need a traditional wheelchair for the purposes of giving knee relief, but a transit chair which allows us to go out shopping or "walk" along the river - which we have done on a number of occassions. Its a very sturdy unit and the make quality is very good. The back wheel isnt too big but big enough to make it easy to push through bumps etc. We specifically needed the brakes so the person using the wheelchair could lock the chair without risk of it moving away. We decided to purchase it through MyTopia.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Mytopia
Hi Philip,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards, Mitch
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