I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The shipping was 2 months late, they promiced me a refund of the shipping that never came. I recieved the product (an ebike that cost me $1,000) and it broke of first use. I sent an email re... Toon meer
Bedrijf heeft geantwoord
I recently purchased a sensor bin and there was an issue with it - they responded quickly and replaced it. Very impressed with the response and customer service ..
Bedrijf heeft geantwoord
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,5
Gemiddeld
204 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I would leave minus 5 stars if it was…
I would leave minus 5 stars if it was an option. Ordered a Christmas present at least 3 weeks before Christmas. Never arrived, never received any updates. I finally contacted them about 1.5 weeks after Christmas to be told there was a supply issue and my order couldn’t be fulfilled and I would get a refund. Very disappointed that the only reason I found out about a supply issue was when I had to contact them. Such a poor efforts, will never buy from here again
20 december 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi there Twiggy,
We apologise for the negative experience you had with your order and for the lack of communication you received.
We've double-checked our records and confirmed that all our automated notification systems were active and functioning correctly during that period. We're puzzled as to why you didn't receive any updates regarding the supply issue and cancellation of your order. We also verified the email address associated with your order and confirmed it matches the one you're currently using, further adding to the confusion.
While we can't explain why the automated notifications didn't reach you, we want to assure you this is not typical of our service.
If you decide to give us another chance in the future, we would be more than happy to assist you with your order personally to ensure a smooth and positive experience. Please don't hesitate to contact us directly if you have any further questions or concerns.
Regards,
Jay
Great customer support!
Great customer support - very happy with the outcome! Thanks very much for a Full Refund !!!
16 december 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi B G,
Thank you for such wonderful feedback and for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a great encouragement for our team to continue delivering outstanding experiences to our customers with our products. We hope to serve you again soon!
Regards,
Jay
Ordered an EPZ1600 scooter.
Ordered an EPZ1600 scooter.
Crate in a cardboard box arrived torn metal frame damaged.
Unpacked it only to find the front tyre was flat. Informed Mytopia who in turn sent me instructions on how to disassemble the wheel including disc brake etc and install a new inner tube.( once I had purchased a new one. )
The innertube had been trapped and torn during factory installation,
End result ! $60 refund,
Purchase was over $1000.
Never again.
20 november 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Darryl,
We sincerely apologise for the unfortunate experience you had with your e-scooter. We understand your disappointment, and we want to assure you that this is not the standard of service we strive to provide.
We've carefully reviewed your case and understand that a partial refund of $60 was offered to cover the cost of the damaged inner tube. While we appreciate your understanding of the situation, we know that this doesn't fully compensate for the inconvenience and time you had to invest in resolving the issue.
We value your feedback and hope you'll reconsider your review. Your honest opinion helps us identify areas where we can improve and provide a better experience for our customers.
Thank you for your understanding and patience.
Warm Regards,
Jay
I’m so glad I came across this site
I’m so glad I came across this site, a great variety of products, excellent value and fast, efficient service. I have purchased several times from this site and 100% satisfied. I’m very happy to recommend shopping on Mytopia!
16 november 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi there Glenda,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you're happy with your shopping experience.
We appreciate you taking the time to share your positive feedback. It’s customers like you who make our work worthwhile. We look forward to serving you again soon!
Kind regards,
Jay
Movement made a breeze with broken foot
This knee scooter makes moving around the home with my broken foot a breeze. I ventured outside for one of my daughters’ netball games the day after it was delivered and found it was great to manouvre on the courts and amongst people easily too. Very happy with this product
17 november 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Belinda,
Thank you so much for your 5-star review! We're thrilled to hear that our knee scooter has made your recovery process easier and more comfortable.
It's great to know that it's also convenient for outdoor use. We're committed to providing quality products that improve our customers' lives.
Thank you again for your kind words and support.
Kind Regards,
Jay
Friendly website and quick delivery
8 november 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Shane,
Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.
Regards,
Jay
Very quick delivery and good product
Very quick delivery and good product
7 november 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Tony,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Great product at a great price.
Great product at a great price.
Very fast despatch and shipping
4 oktober 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Nev,
Thank you for recognizing our efforts in providing excellent delivery service! We appreciate your support and look forward to serving you again soon.
Regards,
Jay
Great product good price and fast…
Great product good price and fast delivery.
17 september 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Harry,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
Fraudsters with army of bots and no legal advice.
What do you call an organization that believes it can cherry pick parts of the Australian Consumer Law to back up it's BS claims, believes that its terms and conditions void any customers rights under the ACL (they don't), provides poor quality drop shipped items off ali express, blames customers for issues it causes, claims customers can only return for store credit, claims customers must pay for returns, claims customers must forgoe 20% value in restocking fees and a bunch of other illegal bs?
Well I don't know, because this company operates under so many different names it's honestly been setup as a scam company. Mytopia, Mills brands, the list goes on.
Not only are their products poor quality and dangerous, they want to invoke at every step that a customer has "changed their mind". Nah buddy.
The tons of positive reviews? they're bots.
Their customer service team? Hostile.
Run.
Insert their generic reply below. They've already attempted to have this review removed and to doxx my information.
Below they quote their policies and the acl.
They have zero understanding of the acl and will only quote parts that seem to benefit them and ignore the rest.
This is what you expect from them.
Ombudsman now involved and not happy with their conduct.
17 september 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi there,
We value your feedback and take all customer concerns seriously.
We understand that you've encountered issues with your order. To better assist you, we attempted to reach out to you to gather more information about your specific concerns. Unfortunately, we haven't received a response.
Our website provides clear and accessible terms and conditions, including our return policy. We encourage all customers to review these policies before making a purchase to ensure they understand their rights and responsibilities. Our company is committed to complying with the ACL. All of our policies are publicly available, and we strive to provide transparent information to our customers before making any purchase.
We would be happy to investigate your specific concerns further if you could provide us with your order number or any additional details. Please feel free to contact our customer support team at https://www.mytopia.com.au/contact/ if you need further assistance.
Kind Regards,
Jay
The delivery was fast and ontime
The delivery was fast and ontime. Customer service was easy to deal with. would be nice if there was an invoice in the account to claim for the business but only an order. Otherwise great to deal with.
26 juni 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Phillip,
Thank you for the 5-star review! We are so pleased that you are happy with our delivery and service, this means a lot to us. As for the invoice, kindly email us at https://www.mytopia.com.au/contact/ so we can send it to you. Be sure to shop with us again soon, we’d love to see you again!
Regards,
Jane
Despite numerous attempts to contact…
Despite numerous attempts to contact customer service through chat, they have not responded to my emails.
9 april 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi there Marisol,
We appreciate you taking the time to share your experience with us.
Upon reviewing the sequence of events, it appears there was a miscommunication regarding the delivery address, which unfortunately led to complications with the shipment. Allow us to provide some clarity on the matter:
1. You originally provided an address that is outside the coverage area of our courier services, and we promptly informed you of this limitation.
2. After being notified of the coverage issue, you provided an alternate address via webchat. We acted swiftly to update the shipping details in our system to reflect this new address, as the order was still on hold at that time due to the invalid first address.
3. Subsequently, you contacted us again via webchat, indicating that the tracking number showed an incorrect address. Upon investigation, it was revealed that the second address provided was not accurate. However, this was the information provided during the chat interaction.
Given the urgency to ensure timely delivery, the information provided during our conversations is crucial for us to process orders accurately. Unfortunately, in this instance, the incorrect address led to the dispatch of the package before the discrepancy was discovered.
Please know that our customer support team strives to assist our customers to the best of their abilities. However, timely and accurate information provided by customers is essential for us to fulfil orders efficiently.
Should you require further assistance or have any additional concerns, please don't hesitate to reach out to us through our customer support team with this link: https://www.mytopia.com.au/contact/
Regards,
Jay
Quality Pilates reformer for way less…
Quality Pilates reformer for way less than what’s on market!
2 april 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Liv,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Terrible product and service
First, thank you Trustpilot for your help, My topia has collected the broken scooter. However, it's been a week and we haven't heard from them about a refund, and I've written four emails to them with no response. The price of this scooter is $400, which is a big expense for us.
15 januari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Bea,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
simple and efficient
24 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Fongy,
We're glad to hear that everything went well with your order. Thank you for the positive rating! Feel free to reach out to us if there's anything that we can be of assistance.
Regards,
Jay
Arrived very quickly
Arrived very quickly. Great instructions although I ordered the large desk so it did take me 3 hours to put together. However works great and looks fantastic. Very happy. Very smooth movement with the sit stand mechanism.
4 maart 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Wendy,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Antwoord van Mytopia
Hi Joseph,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
No fuss
No fuss, product was as expected and delivered quickly.
5 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Anthony,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience shopping with us. Your feedback means the world to us.
Regards,
Jay
Perfect air conditioner and fast…
Perfect air conditioner and fast delivery
13 februari 2024
Review zonder uitnodiging
Antwoord van Mytopia
Hi Cong,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
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