myvitality.store Reviews 

I sit in front of a computer all day long so I get next rain all the time. I have used tens pads in the past and it helps to get rid of the tension. I don’t like using them because of the cables and the pads lose the stickiness very quickly. I ran across this and thought I’d give it a try. I actually really like it for a couple reasons. I don’t have to use the sticky pads and have wires going everywhere, it has the same sensation as a tens pad, but it adds heat which makes a big difference in getting rid of the muscle tension. I’d say the only downfall that I have with the unit is that it takes longer than I would like to have it recharge. Other than that I use it all the time.

Jay “is” customer service, he’s actually a bot sending AI responses for a horrible product. Total scam! I’ve been chatting with Jay for over 2 months and still no return label sent to me. Don’t fall for this scam!

Now I get a reply to my review and they say they have no record of my order. Funny. I have 28 emails back and forth with “Jay” stating he’s working on the return label. Scammers! I hope you get the day you deserve!

They deserve negative stars!!. This is the WORST company I have ever dealt with. I have been trying to get a return label to return my unopened product and it has been a month and they won't send me the label. Have been going back and forth...7 pages of emails so far.... and they claim they cannot send the label to me because I started a dispute with my bank that is trying to help me. They want me to close the dispute before they'll start the return process. All I'm trying to do is send it back! Don't ever order from this company.

They replied and are lying once again!!
I placed my order on 11/29, it has not even been close to 90 days and they are claiming that is the reason for not allowing a return and refund. My experience with them and everything that has transpired has absolutely nothing to do with the 90 day policy. They are once again twisting the story. Could not be more frustrated. How embarrassing for this company to operate this way. All I am trying to do is return this product that I never wanted.

This is the worst company to work with. Do not buy anything from them. They did not provide a shipping label or instructions for a refund and now they’re ghosting me. No response to email!!

The most horrible customer service and a total piece of crap product for the neck piece. I have been talking to a customer service rep for at least two weeks and he has been promising me all kinds of things and not doing what I asked him which was a refund and a return label. These people have to be stopped. He is now blocking my messages and his name is Jay. I’m going to look into this and I’m calling my credit card as well.

I wish that there was a zero choice because that is what this company deserves, zero stars. This is THE worst company that I have ever dealt with. They claim that they have a 90 day return/refund policy if not 100% satisfied. Do not believe them! I have been working with "Jay" since the day that I received this piece of garbage trying to get a return label printed. Seriously? Do not fall for all of the wonderful videos explaining how awesome this product is and how it can help with the symptoms of dysautonomia. You can't even get the device to come on!

Ordered this product in October and have been using it almost daily. I read that another user advised using twice daily, so I bumped up my sessions to two, also. I have noticed a decrease in my tension headaches and neck spasms. I have even used product when I feel my neck tightening when I am at home and found that application averts full-blown pain. I find this product helpful and useful. Thank you.

Update to the company's response: That is complete BS, I ordered it through your website & I have saved EVERY email!
I too have been getting the runaround trying to get a return label & refund for this crappy product --) this company preys on people with neck pain! I have been dealing with a bot named "Jay" since Oct.16th!! I'm at 24 (YES 24!) emails & counting, just trying to get them to honor their "satisfaction guaranty" & refund my money! I too was offered a full refund if I made a 30 sec. video lying to everyone about how great their product is --) I refused to do that, so here we are. Don't fall for it!,

This is the worst business on the planet. SCAM! They don’t honor their policies, no working phone number, and the neck device Magic Pro junk. It did nothing to help my sore neck, the heat pads get too hot even at lowest setting and the device shocks you. It’s made in Hong Kong and all the free add ons are junk too. This company needs to be put out of business. A $200 loss for me. And to make things worse
I got an email from them offering to give me $5 for a 5 star review on TPilot so they even use bribery!
Any reply from them is a LIE I got dozens of emails from them never getting a return label and this $5 BRIBE did come from same email address

After 2 wks going on 3. My headaches are gone, the clinching of my jaw stop the pain I had stop, my blood pressure dropped and started to stabilized. Now, I know it was due to the pain. I still at times feel a little lightheaded, but not as much. It’s doing what it said it would do! The e-books are very helpful as well. I love it and I have recommended to family and friends!

This company is a scam. The product is junk and despite the 90 day money back guarantee, they keep stringing you along saying they are working on getting a return label. The phone numbers for the company do not work and I’m sure the address is fake. I am in the process of disputing the charge on my credit card and my next step is to contact the Massachusetts attorney general to report this company. Shame in this company for preying on people with health issues and causing unnecessary stress.

Vitality is an Excellent product. It reduced the severity and the length of my headaches.

Well...I just read some of the reviews and I am amazed. This is not the company I have been working with since buying my product.
They were the best from start to finish.
First of all, they kept me posted from place to place that my product was traveling to. One time it had made it to customs and they even stated it would take 24-48 hours. It was actually interesting to see where all it was traveling to.
Once I received my product, I needed to contact customer service for the first time. They responded in less than 24 hours and were very helpful and pleasant.
I liked this company when I saw the extra steps they took to let a new costumer know...it's coming!!
Then the customer service let me know they are there whenever I need something. That means a lot to me.

I have been trying to return this POS since July 23rd and have a string of emails from “Jay”. It’s a waste of time trying to get a return label. I finally contacted my cc company and uploaded the return policy from the website and my string of emails trying to get a RMA ,and return label, and a refund. It was on my cc with the description Oceanpayment*mybitalityHK. The cc company issued a refund. Now I just have to dispose of this 💩 in an environmentally conscious way. UGH!!!

All I can say is it finally came. When I went to use it I felt NOTHING but needle like action that hurt, stung and generally did nothing. 6 mode massage? I don't think that qualifies do you? Needles? Hurting you? Is it supposed to change the pain to a worse pain?

Jay in customer service was exceptionally responsive, responsible, and understanding... and stuck with me steadily through a happy ending.
I wrote customer service right away when I did not receive an order confirmation or an expected delivery date. I was worried we would be gone from this 'rental' property when the item was delivered. Not only was I not at home but my husband had had some serious medical problems and I was unsure of my 'return-to -home' date. The Magic Pro was an expensive item and I would not have had any knowledge who the next renters would be for communication purposes. I was really looking forward to the item since I felt I needed it so much. I had a stroke mid-December 2024 and was left with a very damaged neck due to how I fell when I passed out in a Target store. After 6 months of targeted PT I was still in pain. All the recent stress given my husband's medical issues was no help and made me want relief more quickly.
Jay went totally out of his way to help, intervene, and communicate extensively. I believe I counted 15 helpful emails from him in a 12-day time period! He was always helpful and respectful. His help demonstrated that he had listened and remembered carefully EVERY DETAIL I told him about my situation. This is truly unique and a gift....I get emails regularly from friends that are considerably less accurate and attentive!
I commend My Vitality highly for employing him and their customer service team. I feel I put them through the wringer with information and concerns... and they came through with shining colors,,,,AND my MagicPro arrived safe and sound in a timely manner without me worrying the entire time! I am very appreciative. I will write a product review after giving it a try for a while. Joy Grau
B.S/ M.S Exercise Physiology (a well- informed user)

1. Company offers an UNCONDITIONAL SATISFACTION - MONEY BACK GUARANTE
2. Company sells defective items.
3. Company refuses to provide an RMA and a Return Address
4. The Products are defective
5. The Money Back Guaranteed is a lie
6. The Company is a Crooked Outfit
7. The Website is NO LONGER Functional

Started a new plan with the offer of £200 amazon voucher to receive after 3 months. But after the second month they cancelled my plan without warning or explanation. Taken money for the 2 months.

Well contrary to most of the reviews here, my experience is too good with this product and found it very particular for the aches it deals with.

This place is the biggest scam! I bought the stupid neck massager and learned I would need neck surgery so couldn’t use and I’ve been trying to return it since day 1, they have given me the runaround. First they said if I post a video review saying how much I loved it, they would refund me. Then they begged me to keep it for a free gift, when I refused all of that , now they are saying the have to wait to get a shipping label approved and it’s been weeks! I’m out $100 scam scam scam