Recently visited and purchased tiles from the store in Melton. The staff are not friendly and didn’t come to us or ask us if we wanted help or offer much help. The tiles are not very hig... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
One phone call tiles ordered, an email and phone call later advising us where and how to book in a time to pick up. Someone there to help load up, So easy. Great customer service. One thing a bit conf... Toon meer
Dealing with Zac at Natiional Tiles Bankstown was an absolute pleasure. Called him numerous times checking on styles and colours. Nothing was abother, our order was promptly put together and when th... Toon meer
Bedrijf heeft geantwoord
We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Tiles
Geschreven door het bedrijf
National Tiles was established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
National Tiles is more than just a business. It’s a family. We will never forget our humble beginnings and we’ll always look to the future. Our core values are our compass; respect, teamwork, customer commitment, relentless improvement and innovation are what keep us on target as the ultimate tile destination.
Backed by over 43 years of experience, National Tiles has the international market knowledge, attention to detail and supply chain know-how to meet the expectations of our clients, each and every time.
“Now you can” is our promise and the proof is right there on the showroom and warehouse floors. We import over 2700 containers and three million metres of tiles annually, holding in excess of $20 million worth of stock.
Our commitment to innovation allows us to stock more upgrade and boutique products than ever before and provide breathtaking tile collections to Australia’s lifestyle industries.
It’s our ambition to make breathtaking spaces easy to attain. From a budget bathroom reno to a sumptuous dining room, we’re passionate about empowering our customers to achieve their dreams. We endeavour to bring you the best products we can find at the best prices with the best experience in Australia. We want you to know that, now you can!
Contactgegevens
541 Graham Street, 3207, Melbourne, Australië
- 1300 733 000
- customerservice@nationaltiles.com.au
- nationaltiles.com.au
4,3
Uitstekend
12K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great people to deal with
Great people to deal with, from tile selection to trades counter, very helpful and excellent selection of all ancillary items.
6 maart 2025
Antwoord van National Tiles
Hi Philip,
We greatly appreciate your feedback and are thankful for your kind words.
At National Tiles, we place a high importance on providing outstanding service, and we are pleased to hear that we have been able to assist you effectively.
We are looking forward to the possibility of working with you again on your upcoming projects.
Kind regards,
Vanessa
Great advise and the 3D computer image…
Great advise and the 3D computer image helps with selection! Spend near $7k with a little discount and next day… SPEND AND SAVE SALE…..£#{k !! I would have saved a few thousand 😡oh well!! Jobs done now and we are very pleased with the end result! Cheers Frank….
29 juni 2024
Antwoord van National Tiles
Hi Roy,
We wanted to take a moment to express our sincere gratitude for your wonderful feedback.
Your kind words mean the world to us, and we are truly grateful for your support.
Here at National Tiles, our dedicated team is committed to delivering exceptional customer service, and we are thrilled to hear that we were able to provide you with a positive experience. We are eagerly looking forward to assisting you with your next project.
Kind regards,
Vanessa
Antwoord van National Tiles
Hi SAM,
Thank you for your terrific review, we really appreciate it!
We work hard to maintain a market leading range of products and provide the best service possible.
We are pleased to hear that we were able to help you find the right products for your project.
Hope to see you again soon!
Kind regards,
Vanessa
New store in melton plus beautiful…
New store in melton plus beautiful staff great help and experience
5 maart 2025
Antwoord van National Tiles
Hi SOLID CONCRETE SOLUTIONS,
Thank you for taking the time to provide us with your valuable feedback, we appreciate your kind words!
At National Tiles, our team is dedicated to delivering exceptional customer service throughout the entire purchasing process. We are delighted to hear that the Melton team were able to provide you with a fantastic experience.
We look forward to seeing you soon again!
Kind regards,
Vanessa
Antwoord van National Tiles
Hi,
Thank you for your wonderful review! We are delighted that we were able to assist you.
We will make sure to share your feedback with the team at Artarmon.
Kind regards,
Vanessa
Sales staff were friendly and helpful…
Sales staff were friendly and helpful and great to deal with. this was our 2nd experience and we still have nothing to fault.
19 februari 2025
Antwoord van National Tiles
Hello Teresa,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
we found the help provided was…
we found the help provided was satisfactory and comparable pricing which is important
4 maart 2025
Antwoord van National Tiles
Hi,
Thank you for your wonderful feedback! We are grateful for your kind words.
At National Tiles, we take pride in our friendly team and competitive prices.
We are excited about the opportunity to work with you again in the near future.
Kind regards,
Vanessa
Unhappy customer
I was not told the tiles I ordered would all be different to each other. I could only see a small section of tile,which was light in colour, as they were in the box and I presumed they would all be the same. The staff member who recommended the tiles should have told me they would all be different, and I would have picked something else. The bathroom floor looks nothing like I expected it to look. It is much darker and nothing like the light tile part I saw when ordering. I am very disappointed. The tiles I ordered were NT18-4102FL STONE CODE MORO MATT 600X600.
I had ordered other tiles on a different day and had found the staff to be friendly and helpful.
19 februari 2025
Antwoord van National Tiles
Hi,
Thank you for sharing your feedback with us.
We truly value your thoughts as it helps us identify areas of improvement within our business.
Please know your feedback has been passed to the relevant department for review.
Please bear with us while we investigate this further with our Store.
Kind regards,
Aimee
Antwoord van National Tiles
Hello Athony,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you in finding the perfect products.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Customer Satisfaction
There was a problem with the tiles I had ordered as they were coming from South Australia and it was a big shipping process.
However, when it became apparent that the tiles would not arrive when required, Ashleigh from National Tiles Bankstown was amazing in sorting out the problem on time, organizing a suitable replacement and prize matched the tiles.
I would definitely purchase tiles from National Tiles again.
20 maart 2025
Antwoord van National Tiles
Hi Maria,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, and Ashleigh truly excels. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
There is a big range to choose from at…
There is a big range to choose from at competitive prices, early opening hours and easily accessible drive through pickup
5 maart 2025
Antwoord van National Tiles
Hi William,
Thank you for your terrific review, we really appreciate it!
We work hard to maintain a market leading range of products and provide the best service possible.
We are pleased to hear that we were able to help you.
Hope to see you again soon!
Kind regards,
Vanessa
Always a good experience
Always a good experience; friendly and helpful; good range; always a good deal !
18 maart 2025
Antwoord van National Tiles
Hi Sean,
Thank you for your terrific review, we really appreciate it!
We work hard to maintain a market leading range of products and provide the best service possible.
Hope to see you again soon!
Kind regards,
Vanessa
Zia and Jazz were so helpful when…
Zia and Jazz were so helpful when purchasing my tiles, I always buy my materials from national tiles due to the fact these guys are so helpful in all areas of this industry, thank you so much
17 maart 2025
Antwoord van National Tiles
Hi JOHN,
We are thrilled to receive your wonderful review! Zia and Jazz truly shines in our customer service team and is a highly valued member of our staff.
We look forward to welcoming you back soon!
Kind regards,
Vanessa
The lady we spoke to was very helpful…
The lady we spoke to was very helpful in all aspects of our decion and purchase.
3 maart 2025
Antwoord van National Tiles
Hi JIM,
Thank you for your fantastic feedback, we value it greatly!
We work hard on providing top class service and ensuring your purchase runs smoothly, all the way through.
We can't wait to work with you on your next project!
Kind regards,
Vanessa
Friendly knowledgeable product service.
Friendly knowledgeable product service.
Great prices and product selections.
Easy to do business.
17 maart 2025
Antwoord van National Tiles
Dear Adam,
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your kind words and support.
Our team is dedicated to delivering exceptional service and maintaining competitive prices.
We look forward to working with you again on your next project!
Kind regards,
Vanessa
Antwoord van National Tiles
Hello Rdodlfo,
We greatly appreciate the time you have taken to provide us with your valuable feedback.
Here at National Tiles, our dedicated team strives to deliver exceptional customer service. We are delighted to learn that we have succeeded in providing you with a positive experience.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
Helpful staff
25 februari 2025
Antwoord van National Tiles
Hello KIM,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
The in store service was amazing
The in store service was amazing. Unfortunately the delivery let me down. They came a day late which means that I booked the tiler for no reason.
2 maart 2025
Antwoord van National Tiles
Hi there!
Thank you for your great review!
Your feedback is very important to us, as it lets us know where we can implement change and improve our customer experience.
Thanks for sharing your thoughts with us.
Kind regards,
Vanessa
Rowan's customer service and knowledge…
Rowan's customer service and knowledge was amazing
28 februari 2025
Antwoord van National Tiles
Hi Christina,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, and Rowan truly excels in product knowledge. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
Your staff are amazing
27 februari 2025
Antwoord van National Tiles
Hello MELODY,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.