Recently visited and purchased tiles from the store in Melton. The staff are not friendly and didn’t come to us or ask us if we wanted help or offer much help. The tiles are not very hig... Toon meer
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Lees wat reviewers zeggen
One phone call tiles ordered, an email and phone call later advising us where and how to book in a time to pick up. Someone there to help load up, So easy. Great customer service. One thing a bit conf... Toon meer
Dealing with Zac at Natiional Tiles Bankstown was an absolute pleasure. Called him numerous times checking on styles and colours. Nothing was abother, our order was promptly put together and when th... Toon meer
Bedrijf heeft geantwoord
We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Tiles
Geschreven door het bedrijf
National Tiles was established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
National Tiles is more than just a business. It’s a family. We will never forget our humble beginnings and we’ll always look to the future. Our core values are our compass; respect, teamwork, customer commitment, relentless improvement and innovation are what keep us on target as the ultimate tile destination.
Backed by over 43 years of experience, National Tiles has the international market knowledge, attention to detail and supply chain know-how to meet the expectations of our clients, each and every time.
“Now you can” is our promise and the proof is right there on the showroom and warehouse floors. We import over 2700 containers and three million metres of tiles annually, holding in excess of $20 million worth of stock.
Our commitment to innovation allows us to stock more upgrade and boutique products than ever before and provide breathtaking tile collections to Australia’s lifestyle industries.
It’s our ambition to make breathtaking spaces easy to attain. From a budget bathroom reno to a sumptuous dining room, we’re passionate about empowering our customers to achieve their dreams. We endeavour to bring you the best products we can find at the best prices with the best experience in Australia. We want you to know that, now you can!
Contactgegevens
541 Graham Street, 3207, Melbourne, Australië
- 1300 733 000
- customerservice@nationaltiles.com.au
- nationaltiles.com.au
4,3
Uitstekend
12K reviews
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The National Tiles service was… the best service
The National Tiles service was amazingly great and I cant wait to work together with them In The future.
24 februari 2025
Antwoord van National Tiles
Hello DAVID,
We greatly appreciate the time you have taken to provide us with your valuable feedback.
Your kind words are truly appreciated. Here at National Tiles, our dedicated team strives to deliver exceptional customer service. We are delighted to learn that we have succeeded in providing you with a positive experience.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello BEV,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Hi,
Thank you so much for your amazing review!
Your kind words mean the world to us and serve as a great motivation for our team.
Thank you once again for your support and trust in our services.
Kind regards,
Vanessa
National Tiles Toowoomba rocks!!
22 februari 2025
Friendly and helpful staff
Friendly and helpful staff made making our choices easy. We arrived close to closing time and didn't expect to make a decision that day. But with the help from your staff made it possible.
We came back the next day and our order was packed and wrapped on a pallet ready to go. Well done.
21 februari 2025
Antwoord van National Tiles
Dear David ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello David,
Thank you so much for your wonderful review!
Here at National Tiles, we take great pride in delivering exceptional service, and we are thrilled that we were able to assist you.
We can't wait to collaborate with you again on your next project!
Kind regards,
Vanessa
Antwoord van National Tiles
Hello Ann,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Outstanding service from National…
Outstanding service from National Tiles Port Melbourne. The manage, Ruby, was knowledgeable, flexible and provided excellent advice. The range of tiles on offer is huge and the prices very reasonable. I will definitely shop there again whenever I need tiles.
7 maart 2025
Antwoord van National Tiles
Hi Lisa,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, and Ruby truly excels in product knowledge. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
Great Service and advice.
The young guy in the trade shop was (and has been in the past) fantastic.
Knows his stuff and a pleasant guy to deal with.
15 maart 2025
Antwoord van National Tiles
Hello Peter,
We greatly appreciate the time you have taken to provide us with your valuable feedback.
Your kind words are truly appreciated. Here at National Tiles, our dedicated team strives to deliver exceptional customer service.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
National Tiles is untrustworthy
National Tiles externalised an internal conflict. I was forced to paid for delivery, contrary to my wish to collect, only to find the product was delivered in an unsound manner without notice. National Tiles parried a problem generated by internal failures onto the customer without any offer for remedy other than “we will replace any damaged tiles”. What if the replacement process took a lengthy time and cost me in additional tradesman fees for delays? I am sure I would not be remedied for that. Lack of care and responsibility. Unacceptable
7 maart 2025
Antwoord van National Tiles
Hi Mark,
As per our conversation, please be assured that we have carefully considered your input and will continue to investigate the matter internally.
We highly value the relationship we have with you as a customer, and your feedback is of great importance to us.
Should you have any further questions or wish to discuss anything else, please do not hesitate to contact me directly.
Again, thank you for your time today.
your staff particularly Paul did the…
your staff particularly Paul did the best to help e in every way he could
7 maart 2025
Antwoord van National Tiles
Hi Giovanni,
We appreciate your positive feedback! It's great to know that we were able to create a smooth purchasing process. We will definitely share and celebrate your comments with Paul.
Kind regards,
Vanessa
Antwoord van National Tiles
Hi WEI,
We are delighted that you have shared your feedback with us. Your fantastic review is greatly appreciated!
Kind regards,
Vanessa
Helpful staff have time to help
We went in sort of knowing what we wanted and when looking around and becoming a little bit confused the sales man was a great help and made it much easier for us.
6 maart 2025
Antwoord van National Tiles
Hi JEFF,
Thank you for your valuable feedback!
We take great pride in offering our customers high quality products and we are delighted to hear that we were able to help you find the perfect product for your needs.
Kind regards,
Vanessa
Great service, beautiful tiles!
I was really pleased with the service given at National Tiles. Initially was served by a young man (who has now left the company to pursue his career) I didn't get his name, but he was very helpful with my questions & lending me tiles to take home. When we chose our tiles for the kitchen & went back to National Tiles to buy them, the staff (in particular one fellow, who I don't have his name) was great when serving us. We would recommend National Tiles for their excellent service, their very large range of tiles & for the quality of tiles. We will shop there again for sure!
22 februari 2025
Antwoord van National Tiles
Hi Suzanne,
We greatly appreciate your feedback and are thankful for your kind words.
At National Tiles, we place a high importance on providing outstanding service, and we are pleased to hear that we have been able to assist you effectively.
We are looking forward to the possibility of working with you again on your upcoming projects.
Kind regards,
Vanessa
Bought 8 tiles
Bought 8 tiles , took 10 minutes to pick them out and 20 minutes to pay for them wasting my time .
4 maart 2025
Antwoord van National Tiles
Good Morning,
Thank you for taking the time to share your feedback with us! We have taken this on board for further development.
Kind regards,
National Tiles
Enthusiastic service and detailed…
Enthusiastic service and detailed introduction of products
5 maart 2025
Antwoord van National Tiles
Hi LAYIDAR,
We greatly appreciate your feedback and are thankful for your kind words.
At National Tiles, we place a high importance on providing outstanding service, and we are pleased to hear that we have been able to assist you effectively.
We are looking forward to the possibility of working with you again on your upcoming projects.
Kind regards,
Vanessa
The best customer service
The best customer service. Michaela rose to the challenge of helping me choose the right tile and making sure my tiles were delivered on time. She had an understanding of the building process and why my tiles had to be delivered on the nominated day. She went over and above to make this happen. Thank you !
5 maart 2025
Antwoord van National Tiles
Hi VERONICA,
We are thrilled to receive your wonderful review! Mikaela truly shines in our customer service team and is a highly valued member of our staff.
We look forward to welcoming you back soon!
Kind regards,
Vanessa
People were great but.....
People were great. No complaints here. However, I keep pointing out 1 problem which is falling on deaf ears with no feedback or any promise to fix the problem. Here it is. It takes 2 weeks to get tiles from Melbourne to Adelaide. I could drive over and back in 2 days. Answer please. This is the only reason that stops me from buying 200% more products. They need to atleast halve this delivery time for me to give 5 stars
4 maart 2025
Antwoord van National Tiles
Hi David,
Thank you for taking the time to leave a review. We’re so glad to hear that you had a positive experience with our team! We also truly appreciate your constructive feedback regarding the delivery time.
We understand that waiting two weeks for delivery from Melbourne to Adelaide is frustrating, and we’re actively working on ways to reduce this timeframe. We value your business and your suggestion, and we’re committed to improving in this area to ensure a better experience for you moving forward.
Your feedback is incredibly important to us, and we hope to provide a 5-star experience in the future. Thank you for your continued support, and we look forward to serving you again soon!
The sales people at Mile End Adelaide…
The sales people at Mile End Adelaide were fantastic. Especially Tania. Brilliant designer. The National line to add grout as an addition to the order didn’t realise I could’ve gone straight to Mile End and pick up the additional grout. As a result of adding the grout to the tile order it delayed delivery by 5 days. Also the national line forgot to add one of the grouts so I had to go to Mile End anyway.
4 maart 2025
Antwoord van National Tiles
Hi Julie,
Thank you for taking the time to provide us with your valuable feedback, we appreciate your kind words!
At National Tiles, our team is dedicated to delivering exceptional customer service throughout the entire purchasing process. We are delighted to hear that the Mile End team were able to provide you with a fantastic experience.
We look forward to seeing you soon again!
Kind regards,
Vanessa
GOOD SERVICE GOOD ADVICE
18 februari 2025
Antwoord van National Tiles
Hello MATTHEW,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
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