Recently visited and purchased tiles from the store in Melton. The staff are not friendly and didn’t come to us or ask us if we wanted help or offer much help. The tiles are not very hig... Toon meer
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Lees wat reviewers zeggen
One phone call tiles ordered, an email and phone call later advising us where and how to book in a time to pick up. Someone there to help load up, So easy. Great customer service. One thing a bit conf... Toon meer
Dealing with Zac at Natiional Tiles Bankstown was an absolute pleasure. Called him numerous times checking on styles and colours. Nothing was abother, our order was promptly put together and when th... Toon meer
Bedrijf heeft geantwoord
We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Tiles
Geschreven door het bedrijf
National Tiles was established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
National Tiles is more than just a business. It’s a family. We will never forget our humble beginnings and we’ll always look to the future. Our core values are our compass; respect, teamwork, customer commitment, relentless improvement and innovation are what keep us on target as the ultimate tile destination.
Backed by over 43 years of experience, National Tiles has the international market knowledge, attention to detail and supply chain know-how to meet the expectations of our clients, each and every time.
“Now you can” is our promise and the proof is right there on the showroom and warehouse floors. We import over 2700 containers and three million metres of tiles annually, holding in excess of $20 million worth of stock.
Our commitment to innovation allows us to stock more upgrade and boutique products than ever before and provide breathtaking tile collections to Australia’s lifestyle industries.
It’s our ambition to make breathtaking spaces easy to attain. From a budget bathroom reno to a sumptuous dining room, we’re passionate about empowering our customers to achieve their dreams. We endeavour to bring you the best products we can find at the best prices with the best experience in Australia. We want you to know that, now you can!
Contactgegevens
541 Graham Street, 3207, Melbourne, Australië
- 1300 733 000
- customerservice@nationaltiles.com.au
- nationaltiles.com.au
4,3
Uitstekend
12K reviews
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Antwoord van National Tiles
Hello STEVE,
Your kind words are truly appreciated. We are delighted to learn that we have succeeded in providing you with a positive experience.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello LAFINA,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Great service
21 februari 2025
Antwoord van National Tiles
Hi KELLY ,
Thank you so much for taking the time to share your fabulous feedback! We really appreciate it!
We can't wait to work with you on your next project.
Kind regards,
Vanessa
Sales person was very helpful and…
Sales person was very helpful and polite and new all about the product that l was buying keep up the good work National Tiles
22 februari 2025
Antwoord van National Tiles
Hello,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Unbeatable Price
I was given correct information. Stock wasn’t a problem and price so much cheaper than competitors. Will definitely be a returning customer.
22 februari 2025
Antwoord van National Tiles
Hi LISA,
We wanted to take a moment to express our sincere gratitude for your wonderful feedback.
Your kind words mean the world to us, and we are truly grateful for your support.
Here at National Tiles, our dedicated team is committed to delivering exceptional customer service, and we are thrilled to hear that we were able to provide you with a positive experience. We are eagerly looking forward to assisting you with your next project.
Kind regards,
Vanessa
The staff especially Grant and Karen
The staff especially Grant and Karen
They were so helpful with my many questions
21 februari 2025
Antwoord van National Tiles
Hi Sue,
We appreciate your positive feedback! It's great to know that we were able to create a smooth purchasing process. We will definitely share and celebrate your comments with Grant and Karen.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello Loops,
Thank you so much for your wonderful review!
Here at National Tiles, we take great pride in delivering exceptional service, and we are thrilled that we were able to assist you.
We can't wait to collaborate with you again on your next project!
Kind regards,
Vanessa
Emily was fantastic
The sales assistant Emily was fantastic. Her product knowledge was excellent and was so patient while we chose the right tiles and flooring for our renovation.
21 februari 2025
Antwoord van National Tiles
Hi ROB,
We are so happy to hear your wonderful feedback! It's great to know that Emily was able to help you choose your product and make sure you had a great experience with us.
Your lovely comments have been passed on to her and we hope to be a part of your next project.
Kind regards,
Vanessa
We had a great experience with the very…
We had a great experience with the very helpful service and friendliness of the staff.
20 februari 2025
Antwoord van National Tiles
Hello Dianne,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Really good customer service
Really good customer service. Called earlier in the day regarding an out of stock tile we had purchased months before. Staff member was able to locate remaining boxes of tiles and put them aside until the afternoon. Very helpful and very friendly.
20 februari 2025
Antwoord van National Tiles
Hi KRIS,
Thank you for your fantastic feedback, we value it greatly!
We work hard on providing top class service and ensuring your purchase runs smoothly, all the way through.
We can't wait to work with you on your next project!
Kind regards,
Vanessa
Still haven’t received my tiles after…
Still haven’t received my tiles after being told lead times and no one knows where they are when they will arrive, but the most annoying thing is they don’t return calls after multiple messages. I will cancel order and go elsewhere. Useless.
20 februari 2025
Antwoord van National Tiles
Hi Tony,
We have attempted to contact you via phone regarding your feedback but were unable to reach you.
Should you wish to discuss this feedback in further detail, please do not hesitate to reach out to us at 1300 733 000 and reference Ticket 3558143.
Kind regards,
Aimee
The staff at Mile End were amazing…
The staff at Mile End were amazing going above and beyond with their help, knowledge and advice. Excellent customer service and very professional and knowledgeable. Five star all the way.
6 februari 2025
Antwoord van National Tiles
Hi Sandra,
Thank you so much for taking the time to share your amazing feedback with us, we truly appreciate it!
We are absolutely thrilled to hear that Mile End team were able to create such a positive experience for you. We have of course shared your wonderful feedback with them.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Vanessa
Good customer service
My order was late, but staff kept me updated on the progress,of my order which is great customer service.
5 februari 2025
Antwoord van National Tiles
Dear Kerwin ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello Anna,
We greatly appreciate the time you have taken to provide us with your valuable feedback.
We are delighted to learn that we have succeeded in providing you with a positive experience.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
Excellent staff with exceptional…
Excellent staff with exceptional professional service
4 februari 2025
Antwoord van National Tiles
Hello Marg,
Your kind words are truly appreciated. Here at National Tiles, our dedicated team strives to deliver exceptional customer service. We are delighted to learn that we have succeeded in providing you with a positive experience.
We eagerly look forward to assisting you with your future projects.
Kind regards,
Vanessa
Slow delivery 2 months
Slow delivery 2 months, problem with pickup they didnt the grout ready and thought we hadnt paid.
5 februari 2025
Good service competitive pricing
Good service competitive pricing. Only negative would be stock levels could be higher in store.
19 februari 2025
Antwoord van National Tiles
Dear PETER,
Thank you for your wonderful feedback! We are grateful for your kind words.
At National Tiles, we take pride in our friendly team and competitive prices.
We are excited about the opportunity to work with you again in the near future.
Kind regards,
Vanessa
Excellent Service.
Having purchased tiles from National Tiles Mornington previously and being very pleased with the quality of their products and service. We again went to them for the tiles for our kitchen renovation. They had an excellent selection for us to choose from and we were able to get the tiles we chose there and then. The customer service was again excellent and price was very reasonable. I have no reservations in recommending National Tiles Mornington to anyone who is looking for tiles for their home.
19 februari 2025
Antwoord van National Tiles
Dear Mech#1 ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Dear VLADIMIR ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Wingfield SA- Tile Purchase
Honestly, I was not sure how the experience was going to be, but I was very impressed by the service I received from my initial phone call with the store (Wingfield), all the way through to the delivery of the tiles to the site. Very easy, accommodating, and without fault.
18 februari 2025
Antwoord van National Tiles
Hi Paul,
We wanted to take a moment to express our sincere gratitude for your wonderful feedback.
Your kind words mean the world to us, and we are truly grateful for your support.
Here at National Tiles, our dedicated team is committed to delivering exceptional customer service, and we are thrilled to hear that we were able to provide you with a positive experience. We are eagerly looking forward to assisting you with your next project.
Kind regards,
Vanessa
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