Avaana NDIS provider registration Reviews 

171
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

Two years have passed, and absolutely nothing has been done. They collected all my information but took no action. They never responded to my emails or provided any updates. Extremely disappointing an... Toon meer

Beoordeeld met 5 van de 5 sterren

Avaana has helped us achieve the NDIS Registration in a short period of time. Trent Martin was our application Manager; he was very helpful, and he guided as through out the process. Thannk You Team A... Toon meer

Beoordeeld met 5 van de 5 sterren

Rohan and your team you are so committed to what you do. Thank you very much, words alone cannot express my gratitude.You made it easier for us, always there to answer and explain everything we needed... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Finding Avaana was such a relief! I don't normally write reviews, but my experience was top-notch. From my first conversation with Ben, I knew I was in good hands. Peace expertly handled all my concer... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Consultant
  2. ook in
  3. Organisatie voor gehandicaptenservices en -ondersteuning

Geschreven door het bedrijf

Avaana can help your NDIS eligible business get NDIS registered by assisting with your NDIS online application and supporting documentation.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

171 reviews

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4,3

Alle reviews

(171)

21 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very professional

Avaan are very professionals and they support you all the to achieve your goals in Avaan they know what they are doing and they understand your needs. They will take you through the process smoothly and make sure you understand

17 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tyler was absolutely amazing in getting…

Tyler was absolutely amazing in getting me through this process and assisting me in passing my audit with flying colours and no non-comformities. Her professionalism and expertise was beyond what I expected, and she answered all my questions promptly and respectfully. For someone (me) who really didnt know what to expect coming into this process, she made it seamless and well worth doing, and I will be forever grateful for her and her work in assisting me in accomplishing my dream to be out on my own as a provider. I highly recommend her and I also highly recommend Avaana in this capacity! Thanks so much Tyler indeed!

22 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service, terrible process. We employed Avaana two years ago and were still no closer to registration than when we started. Their process was long and arduous...admin staff were ready to go off on stress leave! We have started with another provider ($3500 lost) and we have progressed, had more info and contact in 3 weeks than the whole 2 years with Avaana.
6 months in, the person handling our case moved on and it took for us to contact them to find this out. Thier response was 'oh, seems we need to alocate someone new for you!'

19 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wanted to follow up on my previous…

I wanted to follow up on my previous emails regarding my NDIS registration. As my auditor is requesting this information urgently, I have sent several emails to Avaana however nobody responds and there are not emails or contact numbers to support their customers.

14 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Return customer

I have used Avaana to assist me a couple times so far and plan on continuing with them. Their support is top notch and documentation thorough and precise. Their reputation for quality is known by auditors and make the process smooth and less stressful.

14 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking customer service and…

Shocking customer service and professionalism from ‘Tim’ from Avaana. Phoned me, was extremely and short, gave no advice, was like pulling teeth and as though he couldn’t have cared less about the business or phone call. Asked him if he had an email address, replied “What would you want to email me for?”. Hung up on him after giving him ample opportunities to be kind and considerate on a phone call I’m sure would have given him commission. Would not recommend anyone to go through Avaana. Have lost my fees in moving forward.

7 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 Stars for Avaana and it's Team!

Rohan has been a pleasure to work alongside with. He is very committed and passionate in the health industry. Avaana has a great platform and I would highly recommend professionals/businesses to seek their services.

15 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Avaana is definitely highly recommended.
We are very grateful to Emily Bassett for her efforts and assistance with our NDIS application. Emily is truly professional, knowledgeable, and helpful throughout the process.
Thank you again Avaana for all the help.

17 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Consistency and punctually responding to queries.
Clear explanation of policy including guidance throughout journey until Audit was completed.

16 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent services

Avaana thanks for all your help in getting my NDIS registration especially Ashley Roussety thank you for all your guidance through the process. Highly recommend Avaana.

15 januari 2024
Review zonder uitnodiging
Logo Avaana NDIS provider registration

Antwoord van Avaana NDIS provider registration

Dear Philma,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Avaana and specifically with Ashley Roussety. Providing guidance and support through the NDIS registration process is what we strive for, and we're delighted that Ashley was able to assist you every step of the way.

Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Warm regards,
The Avaana Team

Beoordeeld met 1 van de 5 sterren

Poor customer service not sure if it is a legitimate business

My partner and I registered to get noise approved they sold us on the continuous customer support story during and after registration we are 4 months into process and I feel like we gave been scammed once they got our 4400 contact is impossible with them my partner had questions and wanted to make sure they had all info relating to application and that we didn't need anything else we tried calling the 2 numbers that we previously had been contacted by them and they just went straight to message bank we tried to contact them through the email addresses they contacted us with and no response the only option we had left was to start another "application " ,upon doing so they contacted us with hrs only for them to be upset and unimpressed with us for going to those extremes to contact them .we have now 6 months left on our process I doubt that we will hear from them again there policy is ndis approval or your money back I'm doubtful

12 juli 2023
Review zonder uitnodiging
Logo Avaana NDIS provider registration

Antwoord van Avaana NDIS provider registration

Dear Michael,

Thank you for sharing your experience with us. We sincerely apologise for any frustration or inconvenience you've encountered during the registration process. Providing continuous customer support is a cornerstone of our service, and it's disheartening to hear that you've had difficulty reaching us.

Rest assured, we take your concerns seriously and are committed to resolving them promptly. Please accept our apologies for any miscommunication or lack of responsiveness you've experienced. We value your partnership and want to ensure that your application process proceeds smoothly.

We will investigate the issues you've raised and work diligently to address them. If there's anything specific you need assistance with or if you have any further questions, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we strive to provide the level of service you deserve.

Warm regards,
The Avaana Team

Beoordeeld met 1 van de 5 sterren

Poor customer service

I have contacted Ben and arranged for a phone call to discuss regarding NDIS registration. He confirmed the appointment time with me and my partner. We waited for his call for whole day. Even I texted him that we are waiting for his call…..no response from his side. I do have his emails and text messages for proof. Thank God we didn’t pay anything to their company…….very poor customer service.

15 mei 2023
Review zonder uitnodiging
Logo Avaana NDIS provider registration

Antwoord van Avaana NDIS provider registration

Dear Vichitter and Rekha,

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your attempt to connect with Ben regarding NDIS registration. Your experience does not align with the level of service we strive to deliver.

Please accept our assurances that we have addressed this matter internally to prevent any recurrence. While Ben is no longer with our team, we are committed to ensuring that all communication channels remain open and responsive to our valued clients' needs.

We appreciate your understanding and patience in this matter. Should you wish to revisit the discussion on NDIS registration or require any further assistance, please do not hesitate to reach out to us directly. We are here to help and eager to regain your trust.

Thank you once again for bringing this to our attention.

Warm regards,
The Avaana Team

Beoordeeld met 5 van de 5 sterren

Amazing help from start to finish

Amazing help from start to finish and beyond. The team at Avaana are very professional and can guide you through the maze of the NDIS. It is 100% worth the money, you will not be disappointed. Our company would not be in the position we are now without Avaana. Big thanks to Ash and the team.

12 oktober 2023
Review zonder uitnodiging
Logo Avaana NDIS provider registration

Antwoord van Avaana NDIS provider registration

Dear Damian,

Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience with our team here at Avaana. Providing exceptional service and guidance through the complexities of the NDIS registration process is what we strive for, and it's incredibly rewarding to know that we've been able to support you every step of the way.

We will be sure to pass along your gratitude to Ash and the rest of our team. They will be thrilled to hear about the positive impact they've had on your experience.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to support you whenever you need us.

Thank you once again for choosing Avaana!

Warm regards,
The Avaana Team

Beoordeeld met 5 van de 5 sterren

Very professional and supportive

Very professional and supportive. I highly recommend Emily Bassett who is very helpful from any prospects to how to succeed in provide your NDIS provider. And she is very passionate, patient and knowledgeable. She helps getting through passing my Auditing very quickly and smoothly. She helps me having confidence in getting into NDIS provider start my own business. Very appreciate that.

7 juli 2023
Review zonder uitnodiging
Logo Avaana NDIS provider registration

Antwoord van Avaana NDIS provider registration

Dear Susie,

Thank you for your review! We're thrilled to hear about your positive experience with Emily Bassett and our team. We're grateful for your recommendation and honoured to have been part of your journey.

If you need further assistance, please don't hesitate to reach out.

Warm regards,
The Avaana Team

Beoordeeld met 5 van de 5 sterren

Ask for Emily

Emily was incredible to work with. The NDIS registration process is daunting and complicated.

Emily took care of the whole process and answered all of my queries. Furthermore, she also made the introduction to the Auditor.

Very professional, intelligent and friendly.

Very highly recommended!!!

5 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Experience

I recently used Avaana to register as an NDIS provider and I couldn't be happier with the experience. From start to finish, the process was smooth, straightforward and stress-free.

The team at Avaana were incredibly helpful and supportive throughout the entire process. They were always available to answer any questions I had and provided clear guidance and advice on what I needed to do to meet the NDIS provider registration requirements.

What I appreciated most about Avaana was their attention to detail and their commitment to ensuring that my registration application was of the highest quality. They went above and beyond to make sure that my documentation was complete and accurate, and that my application was submitted on time.

Thanks to Avaana's expertise and support, my NDIS provider registration was approved quickly and without any issues. I couldn't have done it without them!

Overall, I highly recommend Avaana to anyone looking to register as an NDIS provider. Their professionalism, expertise and commitment to quality make them the best choice for anyone looking for help with NDIS provider registration. I give them 5 stars and would use their services again without hesitation!

9 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience with Avanna was amazing 👏

My experience with Avanna
Was amazing good customer service good communication very reliable and friendly they help me through my journey to become an ndis provider they done an excellent job
My special thanks to dia from avanna shes a wonderful and skills person to work with she have amazing personality and unique way of making everything smooth and easy to understand 😊
Thanks dia for everything you the best
Thanks avanna for the good job you've done
And help and support
⭐️⭐️⭐️⭐️⭐️
Linda Abbott

16 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 Stars!

What a relief I found Avaana to help me! I normally don't provide reviews but my experience was top notch. From the moment I spoke with Ben, I knew I was in good hands. Peace took care of all my worries and wrote documents which my auditor approved quickly. If you are thinking of becoming a provider, you need to use Avaana!

28 februari 2023
Review zonder uitnodiging

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