The shipping information didn't update as it was coming but it eventually arrived after 2 1/2 weeks, I didn’t think you had to click it so much for some to come out of the applicator but apparently so... Toon meer
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Lees wat reviewers zeggen
Janice was very sweet and helpful while assisting me with my lost package. I could tell she really cared and as someone who is usually nervous to reach out it was very welcoming and appreciated!
I really love the eyelash serum as it has brought back my lashes as they were losing colour and length and now are the longest they have ever been and highly recommend this product and have a customer... Toon meer
Not merely a tingling sensation or mild irritation. This product caused an intense, painful burning sensation that lasted for a considerable amount of time. There was a very minimal increase in lip... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.
Contactgegevens
Kissimmee, Verenigde Staten
- Info@neluxcosmetics.com
- neluxcosmetics.com
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Just opened today recived on tuesday
I waited for over 2 weeks opened the package clicked the top as it said it was empty i have sent email asking for refund. However I states un opened how would I know it was empty if I dident open to try. Ive been scammed.
Janice promptly replied to my email and…
Janice promptly replied to my email and was thorough with the return policy on the product that I purchased.
Janice immediately returned my email…
Janice immediately returned my email regarding some items I ordered. Great customer service!
Intense burning
I have a pretty decent pain threshold but I could only keep the lip plump on for 2 minutes before I had to wipe off and grab the ice. My lips were on fire and I felt an intense burning. There was no slight tingling that I was expecting. It was full on intense. I passed to friends to try and every one of them also had the same reaction. Money down the drain for me.
I got my lip plumper
I got my lip plumper. I put a little too much on the first time which holy moly! My lips were on fire! But that only lasted about 3 minutes and then started to go away really fast. And OMG THE RESULTS! I already have pretty nice lips, they arnt thin, just nicely proportional. But my lips looked sooo good like I had filler done! My hubby loved the results too! If you’re wondering about what the spicy feeling in your lips is gonna be like, think of the most spicy food you’ve ever had and that hot tingling feeling on your tounge and in your mouth but all over your lips for about 3-4 minutes. But I promise, girl, it’s soooo worth after that goes away after a few minutes! You’re gonna love how your lips look!
Responses for issues fixed
My issues were addressed quickly and I appreciated the assistance very much.
Quick Customer Service
Everyone was so helpful and the website was easy to navigate!
Amazing staff
Amazing staff, fast delivery and genuine kindness.
Great company! ❤
Thank you 😊
Janice took care of the problem
Janice took care of the problem. Didn’t take long to respond to my message. Very pleased with her 🥰
Customer Service Review
Janice was extremely helpful! She responded to my email inquiry within 25 minutes of me sending it! She provided me all the information I needed! I truly appreciate her assistance! Thank you Janice!
I love Nelux products
I love Nelux products, especially the eye patches and the lash serum. I just ordered the foundation and I can’t wait to try it !
Janice was able to answer my question
Janice was able to answer my question
I'm very happy with Nelux
I'm very happy with Nelux, the product is great, a little painful the 1st time I used it but it was so worth it. It came well wrapped, I was impressed with that and I didn't have to wait very long either. Janice was very helpful and knowledgeable. I had a few questions about the whole process. All in all, I am very pleased.
Such an amazing brand
Such an amazing brand, beautiful products. I bought the foundation, eye masks and they are so worth it!🤍✨
Nelux cosmetics is theeeee best
Nelux cosmetics is theeeee best! Would 100% recommend every product from this company. Gives me the most natural look, I can’t live without it ❤️
I have been using Nelux products for a…
I have been using Nelux products for a while now & honestly I am obsessed!! The quality & aesthetic is so luxury. The lip plumper did not disappoint I cannot live without this now!! 😍
I love the products
I love the products, eyelash serum is perfect 💗💗
Me encantan sus productos
Me encantan sus productos, las mascarillas y los parches son mimos para la piel, lo bonita y suave que la dejan no tiene explicación!
Do NOT buy from this company
Do NOT buy from this company. I had a severe reaction from the lip plumper and I’ve had lip injections in the past and have never had issues with any other plumping product. I feel this company is fraudulent. I Never signed up for any autopay yet PayPal informed me after placing the order I must have automatically been set up. I would have never known this unless I opened a dispute with the company through PayPal. I opened one of the 5 tubes I received and had a severe reaction so I emailed them and customer service told me to try less of the product and basically refused me a refund although 4 packages are completely unopened!!! I’m very upset. I should have read other reviews first but saw their ad on Facebook and got baited. Don’t Fall for the few good reviews. They are probably employees of the company or paid review writers!!
Obsessed!
Obsessed!! Favorite brand ever 😍 sooo aesthetic and the new changing foundation is insane! The formula feels AMAZING 🤩 perfect for summer.
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