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Beoordeeld met 5 van de 5 sterren

The shipping information didn't update as it was coming but it eventually arrived after 2 1/2 weeks, I didn’t think you had to click it so much for some to come out of the applicator but apparently so... Toon meer

Beoordeeld met 5 van de 5 sterren

Janice was very sweet and helpful while assisting me with my lost package. I could tell she really cared and as someone who is usually nervous to reach out it was very welcoming and appreciated!

Beoordeeld met 1 van de 5 sterren

Not merely a tingling sensation or mild irritation. This product caused an intense, painful burning sensation that lasted for a considerable amount of time. There was a very minimal increase in lip... Toon meer

Beoordeeld met 5 van de 5 sterren

I really love the eyelash serum as it has brought back my lashes as they were losing colour and length and now are the longest they have ever been and highly recommend this product and have a customer... Toon meer

Bedrijfsgegevens

  1. Cosmetica winkel
  2. ook in
  3. Cosmeticawinkel

Geschreven door het bedrijf

Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.


Contactgegevens

4,0

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146 reviews

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4,0

Alle reviews

(146)

116 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

PAINFUL

PAINFUL! Within 30 seconds my lips felt like they were on fire and I needed an ice pack! I’ve used many lip plumpers that are warm and tingly. This product causes physical distress. I will never ever purchase again!

14 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam at this point

I have emailed about a week ago (today being Feb 9, 2026) and have sent them a message on Instagram and have not received a response. I placed the order January 17, 2026. On January 29th was the last update on the tracking, stopped in NJ. I’m very disappointed I spent about $80 to never receive my package or a response.
This says they are in Kissimmee, FL but the tracking shows it comes from China. Another Lie

8 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nelux deleted my 1 star to make them look better!

Just wanted to write another review to tell everyone how nelux has flagged my 1 star review to try and remove it from their website. I originally said to not buy the lip plumper due to it being EXTREMELY painful. I put the correct amount, did it the right way and it was the worst lip plumper I have ever used. Don’t buy it, especially because they try to get rid of the bad reviews to make them look good. Bad company.

4 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought a lipstick and an eyelash…

I bought a lipstick and an eyelash serum for my mom, and she loved them. Very good quality and a great shopping experience. Highly recommended!

26 december 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Thank you so much for your review 🤍
We’re so happy to hear your mom loved the lipstick and lash serum ✨
Thank you for trusting Nelux and for your recommendation!

— Nelux Team

Beoordeeld met 5 van de 5 sterren

Nelux me ayudó muchísimo con mi…

Nelux me ayudó muchísimo con mi inseguridad sobre mis labios.
Desde que probé su voluminizador, mi vida cambió. No puedo decir que no arde un poco, porque estaría mintiendo, pero el resultado vale el 100 % la pena

1 januari 2026
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Gracias por compartir tu experiencia 🤍
Nos emociona saber que nuestro voluminizador te ayudó a sentirte más segura con tus labios ✨
Ese ligero ardor es parte del efecto, y nos alegra muchísimo que el resultado haya valido totalmente la pena 💋
Gracias por confiar en Nelux.

— Nelux Team

Beoordeeld met 5 van de 5 sterren

Amo este producto cada mes lo uso

Amo este producto cada mes lo uso, no ténia pestañas y ahora tengo mas en serio lo recomiendo,

27 januari 2026
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Gracias por tu review 🤍
Nos encanta saber que el sérum se ha convertido en parte de tu rutina mensual ✨
Ver ese cambio en tus pestañas es justo lo que buscamos.
¡Gracias por recomendar Nelux!

— Nelux Team

Beoordeeld met 1 van de 5 sterren

This is Poison!!

DO NOT try this product. It’s poison!!
It isn’t worth the pain. I applied a very thin layer. Within 30 seconds it started burning. Then it was intense burning pain for about 20 minutes. Not a subtle burning pain. It was EXTREMELY painful. I went driving after I applied it and almost had a car accident because I couldn’t pull over and I was desperately reaching for the wet tissues and water bottle because I was terrified it was going to scar my mouth. I had to hold wet tissue on my mouth for a long time. I wished I had ice at the time to relieve the pain. It went red and yucky all around my lips. This is like 3rd degree burning. The reason why your lips swell up is because it’s literally poisoning your skin. I think the ingredients can’t be trusted. It’s been a long time since I e felt pain like that. I’m not sending it back for a refund. I’m going to send the product to consumer watchdog to have it tested in Australia because I think they’ve put illegal products inside it. This can do serious damage to your lips. Don’t buy it.

27 januari 2026
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Hi,

Thank you for taking the time to share your experience. We are truly sorry to hear about what you described — this is absolutely not the experience we want anyone to have with our products.

Our lip plumper is formulated to create a temporary tingling or warming sensation, which can vary in intensity depending on individual skin sensitivity. However, experiencing severe discomfort is not expected, and we take reports like yours very seriously.

For safety reasons, we always advise customers to discontinue use immediately if they experience strong discomfort and to avoid applying the product while driving or in situations where attention is required.

All our products are manufactured in certified facilities and comply with cosmetic safety regulations. That said, we understand that individual reactions can occur, and we would like to investigate this matter further.

We kindly invite you to contact our customer support team directly at info@neluxcosmetics.com so we can review your case in detail and assist you appropriately.

Thank you again for bringing this to our attention.

Kind regards,
Nelux Team

Beoordeeld met 1 van de 5 sterren

Its a scam

Its a scam. Ordered a product Nov 29. Its Jan 25 and never received my item. I reached out via email multiple times- no responses... hello its been over 50 days?

25 januari 2026
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Hi,

We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We would like to clarify that Nelux is a legitimate brand and that we always aim to respond to customer inquiries as quickly as possible.

International orders can occasionally experience delays due to customs processing or carrier issues, especially during high-volume periods. That said, we would absolutely like to review your case and ensure your order is properly resolved.

We kindly ask you to contact us directly at info@neluxcosmetics.com with your order number or the email used at checkout, so we can locate your order, check the tracking status, and assist you immediately.

We are committed to making sure every customer receives their order or an appropriate solution.

Kind regards,
Nelux Team

Beoordeeld met 1 van de 5 sterren

never received items

i ordered back in october and never received my order but they SWEAR it was delivered when it WAS NOT!!! i'm so annoyed because i paid $50 for 3 lip plumpers and they said they couldn't do anything about it. their customer service is awful!!!!!!!!!!!!!!!!!!!!!!

10 januari 2026
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Hi,

We’re truly sorry to hear how frustrated you feel, and we understand how upsetting it is when an order does not arrive as expected.

We would like to clarify that, according to the carrier’s official records, this order was marked as delivered, and as part of our standard procedure, we always provide customers with the proof of delivery supplied directly by the shipping carrier.

Once an order is confirmed as delivered by the carrier, we are unfortunately limited in the actions we can take, as the package is no longer under our control. However, this does not mean we dismiss concerns, and we always aim to assist customers within the scope of what is possible.

We kindly invite you to contact us again at info@neluxcosmetics.com with your order number so we can review the case once more and ensure all delivery details and documentation have been shared with you.

Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

Stick it through! Beauty is pain. It’s worth it

Absolutely fantastic product, just needs to be used properly! Here’s my advice from my own experience, but remember we all have different skin and reactions as such.

-it hurts more than injectable lip fillers for me. It does not contain numbing agent as far as I know, unlike injectable fillers.
-it will hurt for 15-30minutes. It will feel like fire or some type of localised bug bite.
-In that time, do not try remove it or wipe it off (unless there is a medical emergency reaction). Sit through it and let it work.
-I suggest using it an HOUR BEFORE going out. This will give time for the pain to go and your lips to become more natural.
-unlike injectable filler, this has NO CHANCE of hitting a vein and causing bruising, filler migration or long term pain!
-You will be able to eat and drink after it settles down and the pain is gone (about 45-60 minutes for me).
-your lips are softer and feel more natural to touch in any way- there is no risk of bumps or hardness like injectable fillers often cause.
-my lips have stayed full after 5 hours however you can freely reapply it if you wish. I would not do it more than once every 6 hours for myself.

The main point I’d like to mention again-
IT WILL HURT. DO NOT WIPE IT OFF OR REMOVE IT, IF YOU WOULD LIKE ITS FULL AFFECT. Beauty is pain, this will leave you looking and feeling phenomenal!

13 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was really hopeful this would work I…

I was really hopeful this would work I tried it as soon as I came it burnt so bad it was worse then anything I’ve ever tried before I waited as long as I cld tried washing it with several different types of soap nothing would stop the burning I had to hold something cold between my lips just to stop the burning as soon as I wld take a breathe or remove my cold rag the burning would take over again will never use again and after all this my lips look super red but not any plumper then before this hell

1 november 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not worth the hype

Not worth the hype

I purchased the Nelux lip plumper gloss because I heard a lot of positive reviews and some of the results videos looked good enough for me to try it out, as I've tried lip filler injections and wanted an alternative. Saw this on sale and that was my prompt to purchase.

It arrived to Melbourne, Australia, in 2 weeks. Pretty decent postage time.

The first application was intensely painful. It severely stings, almost alarmingly, but I'd read about that beforehand, so I didn't panic, just waited the recommended 10 minutes to see the results.

I'll admit I DID see a difference. I've tried other plumping glosses which did nothing at all, so yeah, was pleased to see this one delivered a noticeable effect. However, it definitely wasn't a "lip filler effect", and it made the outer area of my mouth appear red and smudgy, which looked like pasta sauce stains, lol... I tried again without applying to my lip line and it still showed red around my mouth. I don't wear foundation makeup on my skin and I'm not going to start in an attempt to cover the redness around my mouth caused by this gloss.

The effects didn't last more than 15 mins for me. I reapplied, but after the dramatic stinging of the first application, my lips adjusted to the sensation and the effect was less noticeable the next few times around.

The gloss is very shiny and sticky, which I find uncomfortable - I knew it would be as that's expected with lipgloss - I'd just hoped the plumping results would be worth it.

Overall, I can say it did provide a better plumping experience than any other brand I've tried, but with such short-term results and the unsightly redness, I don't think it's worth having to re-apply every few minutes, nor the price.

28 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Refund requires you to ship product back to China yourself.

Lip plumper burns too bad and doesn’t work. They say you can do a refund, but then you have to pay for shipping to send the product back, and their warehouse is in a different country. They are very bad at responding to emails and will not verify their shipping address. So be prepared to lose $20 at least on shipping if you don’t want your product.

5 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love Nelux 💓

I love Nelux 💓 I tried their eye patches, which are soo great and helps me for puffy eyes!! Second, the Lash Serum 10 out of 10!!👏 Made my lashes, fuller, longer and healthier. Of course i tried their lip plump as well, and hear me out, YOU need to try it! Omg, the effect on the lips is insane!!! Let’s not forget how cute the packaging is!🩷
I’m obsessed 🤩 and I will definitely recommend this to my girlies!!!

20 september 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

We’re absolutely obsessed with this review! 💓
Thank you so much for sharing your experience — we’re so happy to hear you loved the Eye Patches, Lash Serum, and Lip Plumper (and of course, the packaging 🩷).
Your support means the world to us — we can’t wait for you to keep glowing with Nelux! ✨💋

— Nelux Team

Beoordeeld met 5 van de 5 sterren

Recommend as a gift for your girl

I bought the lip plumper for my girlfriend, because she was always talking about getting lip fillers. She's really happy with the results of the lip plumper and never thinks about fillers anymore! She only said it burns a little after applying the product, but the results are great! I even find her more attractive now ;) Recommend as a gift for your girl.

17 oktober 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

We’re so happy to hear your girlfriend is loving our Lip Plumper — that’s exactly the confidence boost we love to see! 😊 A slight tingling or burning sensation is completely normal and means the product is activating.

Thank you for choosing Nelux and for recommending it as a gift 💋✨

Warmly,
Nelux Team

Beoordeeld met 5 van de 5 sterren

Products are amazing

Products are amazing!
Very good quality & they look super cute.

18 oktober 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Hi Beauty,

We’re so happy to hear you love our products! Thank you for your kind words — we put so much care into making sure everything looks as good as it feels. ✨

With love,
Nelux Team

Beoordeeld met 5 van de 5 sterren

Todo está espectacular

Todo está espectacular, sobre todo el empaque de los productos divino🥰🥰
Amé mucho las tintas, buena pigmentación sobre todo la comodidad❤️❤️
La mascarilla de colágeno realmente buena, recomiendo mucho estos productos 🥰🥰🥰
Y llegó super rapido.

17 oktober 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

¡Nos alegra muchísimo leer esto! 💖

Gracias por tomarte el tiempo de compartir tu experiencia, nos hace muy felices saber que amaste las tintas, la mascarilla y el empaque ✨

Tu satisfacción es nuestra mayor recompensa 🥰

¡Esperamos seguir siendo parte de tu rutina de belleza! 💋

— Equipo Nelux

Beoordeeld met 5 van de 5 sterren

I'm truely OBSESSED

I'm truely OBSESSED with the collagen mask & eye patched. Had to order them again 😍

24 september 2025
Review zonder uitnodiging
Logo Nelux

Antwoord van Nelux

Hi Danisa,
It makes us so happy to know our products are part of your routine. Thank you for trusting Nelux!

Best regards,
Nelux Team

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