Through health 6 years ago I had to stop working but with nest pension I am able to pay extra money into my pension every month, you can do a one off payment or like me set up a direct debit, I've st... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Extremely complicated processes. It should be very simple process. We find it difficult to know whether process has bern complete as it takes 4/5 days to show. Learn from Revolute bank processes- s... Toon meer
My contribution is paid in at the end of each month by Direct Debit. I have not had any issues in the 12 years that I have been a member. You can easily change your regular contribution amounts... Toon meer
Bedrijf heeft geantwoord
So far so good. Took exactly 10 working days from my request to transfer my pension in (day 5 my previous pension provider told me it had been transferred, day 10 in my nest account), very fast and ef... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contactgegevens
Verenigd Koninkrijk
- nestpensions.org.uk
4,1
Goed
17K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Nest Pensions
Hi Sean,
We are glad we could provide you with such a quick and straightforward experience. Thank you for your feedback.
Thanks,
FP, The Nest Team.
Prompt and helpful
Prompt, clear and polite response. Delivered exactly the information I was seeking.
Thanks.
6 oktober 2026
Antwoord van Nest Pensions
Hi there,
It's great to hear you've found our service to be efficient and informative. Thank you for your positive feedback :)
Thanks,
FP, The Nest Team.
My previous job
I used to have nest previously job i left never thought anythink about it again got new job they used nest signed up again I cud see what I invested i thought it was wrong there was more in my pension never new my old job nest transfer everythink over so I'm very pleased with the company I will continue to use pay next until I retire .they are z very good company .
1 oktober 2026
Antwoord van Nest Pensions
Hi Sue,
Thanks for taking the time to share your thoughts on how we’re doing.
We’re always pleased to hear from our members about the things we’re doing right and it's great to hear you are happy with our service :)
Thanks,
FP, The Nest Team
Not satisfied with the service delivery…
Not satisfied with the service delivery trying to get money from my pension pot told me they re sending letter since last week but have not seen any letter uptill now.
8 oktober 2026
Antwoord van Nest Pensions
Hi Wale,
I apologise that you’ve found it difficult to access your pension funds.
I can see that you have spoken with our customer service team today but if you still need assistance please give them a call on 0300 020 0090, Monday to Sunday, 8am to 8pm.
Thanks,
FP, The Nest Team.
Offers a high level of security
Offers a high level of security, helps your money grow, and keeps it safe.
20 oktober 2026
Antwoord van Nest Pensions
Hi Luis,
It is great to hear that you feel your funds are well-protected and growing steadily with us. Providing a secure and reliable environment for your investments is always our top priority, and we are glad to have met your expectations.
Thanks,
FP, The Nest Team.
Antwoord van Nest Pensions
Hi Ludovica,
I'm pleased to hear about your experience with us so far. We take pride at Nest in making things as easy as possible for our customers.
Thanks,
FP, The Nest Team.
Quick and super easy
My experience with cashing in a part of my pension was surprisingly easy and quick.
20 september 2026
Antwoord van Nest Pensions
Hi Joanne,
Thanks for your positive feedback. It's great to hear that cashing part of your pension in went smoothly.
Thanks,
FP, The Nest Team.
Antwoord van Nest Pensions
Hi Sarah,
We are so glad to hear that you found everything simple to use and straightforward. We work hard to make our platform as user-friendly as possible, and we really appreciate your positive feedback.
Thanks,
FP, The Nest Team.
Antwoord van Nest Pensions
Hi Oliver,
It's great to hear you have found our service reliable. Thank you for your feedback :)
Thanks,
FP, The Nest Team.
Nest pensions ,everything is simple to…
Nest pensions ,everything is simple to follow and Nest pension is easily accessible ,if there is an issue customer support is helpful
20 oktober 2026
Antwoord van Nest Pensions
Hi Donna,
Thank you for your feedback. We're pleased to hear how easy you have found our processes.
Thanks,
FP, The Nest Team.
Antwoord van Nest Pensions
Hi Vidhya,
Thanks for your message. We're sorry to hear you've had a negative experience with Nest. If there's anything we can help with, feel free to private message us on any of our social media platforms with more details and we'll look into it for you. Alternatively, please call our customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm.
Thanks,
FP, The Nest Team.
Very Poor Customer Service
Have been unable to access my account, i called customer services who weren't particulalry helpful but did eventually agree to send a letter with my details for access, was informed this will take at least 16 WORKING DAYS to action!! The reason I need access is to port my pension, this experience has cemented the fact. Still yet to receive my letter.
30 september 2026
Antwoord van Nest Pensions
Hi there,
I apologise that you’ve found it difficult to access your account.
To log in, you’ll need your Nest member ID number from your welcome letter, your National Insurance number and your date of birth. (Please don’t share these here, to keep your identity safe.)
If you can’t find your Nest ID, please get in touch with our customer service team on 0300 020 0090 – they’re available Monday to Sunday, 8am to 8pm, and will be able to help you get into your account or an update.
Thanks,
FP, The Nest Team.
Absolute rubbish
Absolute rubbish, if I had I choice, I'd never have my contributions paid to NEST. Rubbish on all accounts and in all departments, completely rubbish.
19 oktober 2026
Antwoord van Nest Pensions
Hi Todor,
I'm sorry that we haven't done a better job for you.
We’d appreciate hearing your feedback directly so we can address your concerns in a secure way. You can do this by ringing our customer service team at 0300 020 0090, Monday to Sunday, 8am to 8pm, or by logging in to your Nest account and raising a complaint. Either way we want to do what we can to make things right.
Thanks,
FP, The Nest Team.
Transferred a old pension
Transferred a old pension over to you which was really easy and was sorted within time scale given hassle free
10 oktober 2026
Antwoord van Nest Pensions
Hi Mr Marsden,
I'm pleased to hear about your experience transferring your old pension over to us. Thank you for your positive feedback :)
Thanks,
FP, The Nest Team.
Proactive in sending my code
20 oktober 2026
Antwoord van Nest Pensions
Hi Jonathan,
We're always pleased to hear from our members about the things we're doing right. Thank you for your feedback :)
Thanks,
FP, The Nest Team.
pension contributions.
Hello,
I am contacting you because I would like to request the return of my pension contributions.
I am extremely disappointed and frustrated with this situation. This is money I have worked hard to earn, and I feel very upset that I cannot access it when I need it.
I understand that pension companies have rules and regulations, but I would sincerely appreciate it if you could review my circumstances and consider every possible option to help me recover my money.
I am respectfully asking you to check whether I am eligible for a refund, withdrawal, or any other lawful way to receive my contributions.
I do not want to feel that my concerns are being ignored. I would appreciate a fair review of my request rather than simply being told that nothing can be done.
Please escalate my request to a manager or the appropriate department if necessary. I would be grateful for your understanding and a clear explanation of what can be done to help me.
I look forward to your response and hope we can resolve this matter positively.
Thank you.
20 oktober 2026
Antwoord van Nest Pensions
Hi Feisal,
I'm sorry your frustration in this case.
The UK government have set strict rules around how you can access your money, which we have to follow. You can access your Nest Pension from the age of 55. This minimum age will rise to 57 starting in April 2028. For further information please have a look at the article from our website below:
https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/what-happens-after-taking-money-out.html
Alternatively, you are able to transfer your pension to another provider.
I have passed your details onto the relevant team who will give you a call back shortly to discuss your options.
Thanks,
FP, The Nest Team.
Nest have a very easy to navigate…
Nest have a very easy to navigate website and provide plenty of information and explanation. It was easy and straight forward to make a contribution to my pension.
29 april 2026
Antwoord van Nest Pensions
Hi Elizabeth,
We’re pleased to hear how easy you found navigating the website and how simple it was to make a contribution to your pension pot. We take pride at Nest in making things as straightforward as possible for our customers.
Thanks,
FP, The Nest Team
It's laughable on their advert they say…
It's laughable on their advert they say "Swoop down and take control of your pension"....you'll never have control difficult, misleading same excuses continuous barriers oh to make sure its going to the right person they say these are put in place the protectvthe customers they say rubbish. Should be called Cuckoo as they take control of your NEST.
No
Estimated
Satisfaction
Time.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Nest Pensions
Hi Mark,
I apologise for what you've experienced.
So we can look into this for you, I have sent a request through to Trustpilot, asking for more information so I can get you the help you need.
Thanks,
FP, The Nest Team.
1.8% fee just to transfer to a new SIPP!
I was charged 1.8% Nest fee just to transfer funds to a new SIPP! Why?
17 oktober 2026
Review zonder uitnodiging
Antwoord van Nest Pensions
Hi Andy,
I'm sorry that we haven't earned a better review from you.
For each new contribution into your pension, Nest receives a 1.8% charge. There is no charge for transferring your pension to another provider.
Please contact out customer service team on 0300 020 0090 for any further queries - they are available Monday to Sunday, 8am to 8pm and will be able to assist you.
Thanks,
FP, The Nest Team.
Unreasonable documentation demands and unnecessary barriers to pension transfers
**Unreasonable documentation demands and unnecessary barriers to pension transfers**
I requested a transfer of my pension from NEST to another established UK pension provider. Instead of processing a straightforward pension consolidation, NEST has created unnecessary obstacles by demanding excessive documentation, including:
1. Three months of personal bank statements.
2. Three months of payslips.
3. Evidence of previous pension transfers.
These requirements appear completely disproportionate for a transfer to an established, regulated UK SIPP provider.
I fully appreciate the need for fraud prevention and regulatory compliance, but that should not become an excuse to make transferring your own pension unnecessarily difficult.
The process has been frustrating, bureaucratic and disappointing. Customers should be able to move their pension savings without facing unreasonable demands for sensitive personal information.
**Based on my experience, I would strongly advise others to avoid NEST wherever possible.**
1 september 2026
Review zonder uitnodiging
Antwoord van Nest Pensions
Hi Rachana,
I'm sorry that you've found it difficult to transfer your pension.
We try to make transferring pensions as simple as possible. That said, we can't skip any checks that are required under the anti-scam regulations that came into force in 2021.
Please keep an eye out for a message through Trustpilot. I've raised a request for more information so I can connect you with the right people to get this resolved.
Thanks,
FP, The Nest Team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.