I was sceptical at first, however I wake with no neck, hip or back pain whatsoever. Would recommend.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The mattress is fine, and the shipping was fast. However the aftersales customer service is non-existent. I tried calling customer service several times, but nobody ever picked up. I was asked to lea... Toon meer
Bedrijf heeft geantwoord
Delivery was fast, customer service was excellent and the dehumidifier is a game changer for me. So glad I don’t have to worry about mould growing on my belongings. It is very portable and is easy to... Toon meer
Bedrijf heeft geantwoord
So comfy! I’d been dealing with a really sore back from co-sleeping with my baby on a folded mattress on the floor, so I finally decided to upgrade our setup. I reused a memory foam mattress topper... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Newentor Australia
Geschreven door het bedrijf
Newentor | Care for your sleep💙
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
Contactgegevens
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Too heavy to lift up when change bed…
Too heavy to lift up when change bed sheet because on side no handle to support.
I like reading a book in bed but the edges was too soft.Always need to adjust my position.
29 juni 2026
Antwoord van Newentor Australia
Thank you for your honest feedback. We appreciate you sharing your experience using the mattress.
We fully understand your concerns. And we will take these valuable suggestions on board for future product improvements. Hope you enjoy comfortable sleep overall.
Antwoord van Newentor Australia
Thank you for your feedback! We’re glad the mattress is performing well so far. We have confidence in its long-term quality, and we look forward to hearing your thoughts later down the line.
Antwoord van Newentor Australia
Thank you! We’re delighted everything was as simple as one, two, three for you. Hope you enjoy many great nights of sleep!
Antwoord van Newentor Australia
Thank you so much for your positive review! We’re thrilled you enjoyed our great service and speedy delivery. Hope you have wonderful sleep every night.
Ordered on 30 June
Ordered on 30 June. Now 22nd July and still NO MATTRESS. Courier 'apparently' attempted to deliver on 3 July but according to tracking was in a completely different suburb. Would not attempt redelivery.
Asked Newentor to despatch new mattress. Offered a refund instead but still waiting
EDIT.. as per above i have reached out privately but still waiting on my refund.
1 juli 2026
Antwoord van Newentor Australia
It pains us to hear how much trouble this delivery situation has caused you. Please reach out to our support team privately with your order number, and we will act urgently to sort this out for you.
Very happy with the new mattresses
Very happy with the new mattresses - bought 2.
They arrived earlier than expected, were easy to unpack and open following the instruction.
Left them to expand and then swapped over.
Very comfortable - would buy them again.
5 juni 2026
Antwoord van Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
Antwoord van Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
So far
So far, that wasn't too bad experience. Will let you know in another month or so :)
25 juni 2026
Antwoord van Newentor Australia
Thank you for your kind feedback! Glad your experience has been decent so far. We look forward to hearing how you get on in a month’s time. Sleep well!
Apprehensive initially but...
Was apprehensive ordering online but the experience was perfect. Ordered the mattress, communication was timely, delivery came right as expected. Very happy.
24 juni 2026
Antwoord van Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Good mattress
Our sleeps have been improving since we started sleeping on this well designed mattress. It is the best mattress that we've ever have. My shoulder and back pain has gone when I wake up in the morning. Highly recommend.
22 juni 2026
Antwoord van Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
Antwoord van Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
TO HARD TO DEAL WITH PLUS YOU GET CHARGED INTERNATIOAL TRANSFER FEE FROM YOUR BANK CAUSE THEY A COMPANY FROM HONG KONG
THERE IS SOMETHING WRONG WITH YOUR WEBSITE, AFFTER CHECKING AFTER I HAD ORDERED AND SEEN THAT I WAS GETTING A SINGEL WHEN I ORDERED A QUEEN THE MATTRESSES ALL CAME UP WITH SAME PRICE. SO IT NEEDS TO BW SORTED OUT AS IM NOW WEEKS AWAY FROM GETTING ANOTHER ORDER DELIVERED AND CURRENTLY THANKS TO YOUR COMPANY SLEEPING ON THE FLOOR
18 juni 2026
Antwoord van Newentor Australia
We sincerely apologise for the huge hassle this has caused you, especially having to sleep on the floor for weeks. Our Single and Queen mattresses have separate prices normally, so we will urgently check our website for any display errors that led to your misunderstanding.
Message our support team with your order ID, and we will resolve your sizing problem promptly.
Happy Customers
We are very happy with our mattress and were surprised at how easy it was to unpack.
Delivery was prompt and product was undamaged.
As a couple in our mid-eighties it is still hard to believe that the mattress came in a box.
15 juni 2026
Antwoord van Newentor Australia
Thank you so much for your lovely review! We’re so glad you and your partner love the mattress and found unpacking straightforward.
We assume the one-star rating was an accidental tap. If the system doesn’t allow you to edit the rating afterwards, please don’t worry at all—your kind words are what matter most to us. Wish you both a great sleep every night!
Great mattress, price and delivery
This is the second mattress we have purchased and are very happy with product and service
15 juni 2026
Antwoord van Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
Antwoord van Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Good price
Good price. Very fast delivery, and a very good night sleep. Mattress is very comfortable and good quality.
9 juni 2026
Antwoord van Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Ordering on line was an easy process
Ordering on line was an easy process. Delivery was prompt, actually a couple of days earlier. Communication was great.
10 juni 2026
Antwoord van Newentor Australia
We’re thrilled to hear your whole shopping experience went perfectly! So glad our simple checkout, early delivery and smooth communication pleased you. Thank you for the lovely review!
Delivered on time
Delivered on time, excellent comms after delivery and comfortable mattress
7 juni 2026
Antwoord van Newentor Australia
It means a lot to us that every step of your purchase went well. Hope you get wonderful sleep every night!
After 30 years a decent mattress.
9 juni 2026
Antwoord van Newentor Australia
That makes us so happy to hear! Thank you for your lovely review and hope you enjoy countless restful nights ahead.
Great product great quality
Great product great quality, prompt delivery and friendly customer service.
9 juni 2026
Antwoord van Newentor Australia
We really appreciate your kind feedback! It makes us happy to hear you’re satisfied with our quality, speedy delivery and friendly customer service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.