Great customer service! I purchased from Niihai for the first time and from Munich, Germany. Sadly there was some complications with shipping at first and the package was returned. I contacted... Toon meer
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The quality is amazing — I genuinely get so many compliments every time I wear Nii Hai. I have the Cross Jumpsuit and the Charli dress, and they’re all such gorgeous pieces. I’ve never had clothes tha... Toon meer
Bedrijf heeft geantwoord
awful service - i emailed them a month after my order asking to cancel my order since it hadnt been shipped, they replied to my email, and shipped it. took another month to get here- i don't have any... Toon meer
Bedrijf heeft geantwoord
I had a nightmare situation when one of my NiiHai boots got stuck in the train door and broke. I told customer service about the situation and they were kind enough to send me a replacement pair. I’ll... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
72 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great customer service
Great customer service!
I purchased from Niihai for the first time and from Munich, Germany. Sadly there was some complications with shipping at first and the package was returned.
I contacted the customer service and received an answer instantly. I don’t know how he did it but he managed to resend the package. It means a great deal because the item was otherwise sold out.
Additionally he was super eager and nice the whole time we communicated
He turned my experience with the online shop into a great one!
On top the item are amazing, good quality and sizing is accurate.
20 april 2026
Review zonder uitnodiging
Great brand
Great brand! My order arrived super quick and is great quality. Thank you!
30 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi love, thank you so much for your review — we truly appreciate your support 🩷
Niihai is the goat
The quality is amazing — I genuinely get so many compliments every time I wear Nii Hai. I have the Cross Jumpsuit and the Charli dress, and they’re all such gorgeous pieces. I’ve never had clothes that look so good online and feel just as amazing on. Everything is packaged beautifully and the customer care is fab too. BIG LOVE TO NIIHAI!
13 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
gifted my bestie most of the Valentine…
gifted my bestie most of the Valentine drop items n she lovesssss it you ate it up <3
13 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
hiii
the quality is amazing I do get lot of compliments every time I wear niihai pls make a pop up in Italy <3
13 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Amazing and so stylish
Amazing and so stylish I love this brand it’s hands down the most cool and unique in the game right now!! I can’t wait for the new drops to come out I have purchased several time the boots are the most comfortable heels I have ever had for sure!
10 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Stellar Customer Service
I had a nightmare situation when one of my NiiHai boots got stuck in the train door and broke. I told customer service about the situation and they were kind enough to send me a replacement pair. I’ll never forget that stellar service, it’s Niihai forever <3
17 september 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Amazing items
Amazing items, and costumer service, love this brand , best out there ❤️
8 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Gf loveddd thisss!
Gf loveddd thisss!! Such a class branddd ⭐️⭐️
23 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Fui a una pop up y el trato fue…
Fui a una pop up y el trato fue excelente además la ropa es de excelente calidad.
5 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Perfect gift for my girlfriend
Perfect gift for my girlfriend, she loves it and wears it all the time, and it fits incredible. Very good quality btw.
5 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥❤️🔥
8 april 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
GREAT experience
Received a wrong order and the Niihai team handled it amazingly! They were quick to respond and send a replacement package (even multiple times as there was some trouble with the package getting into my country). And their clothes are so gooood!
18 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Love it so much
Love it so much,
But I wish they had the jumpsuit in plus size cuz I'm 178cm tall and I'm a curvy woman, plus size would be perfect but if not, it's incredible❤️😍
31 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you so much for your lovely review 🩷
We’re really happy to hear you love it! We also really appreciate your feedback on sizing — thank you for sharing this with us, we’ll pass it on to the team.
I love Niihai
I love Niihai, the designs and quality of their items are amazing.
27 november 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
such cute and fashionable clothes
such cute and fashionable clothes. i love all of the designs! everyone should def buy.
love u niihai🩵🩵
17 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
Great
NIIHAII is a great brand! love the unique pieces, quality is great.
2 maart 2026
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷
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