Nii HAi Reviews 

Orders fulfilled successfully and pretty quick customer service; will get back to you if there’s an issue!

My favourite clothes ever, i am a regular here and always get compliments on how cool my clothes are, very responsive customer service team also, thank youuu

I bought multiple items from this brand. I was rlly satisfied with dresses and bikinis. They look great just like in photos and I like that i can style it as casual and also nightout

Super fun designs and a really love team. I have been to a few sample sales and events and the team are always so kind and helpful. Outside of gorgeous pieces they all obviously really value the brand and its customers

Amazing service! Ordered from Niihai multiple times now and can easily say it’s my favourite brand made with love and passion!

I have brought from this brand multiple times and have always been thoroughly happy with my experience. I live in the UK shipping is always fast and well within the advertised timeframe. I am always so happy with the quality of the clothing. I own shoes, jackets, tops, dresses and bikinis from here and love them all. I truly love this brand and will continue to be a returning customer <3

lovely clothes, lovely customer service, lovely everything. would only recommend!! 11/10😙

Literally adore ! One of my fave brands and wear my Charli dress in black literally weekly at this point <3 also super helpful customer service !!!! the best brand !!!

everything ive purchased from niihai has been so beautiful and very well made. genuinely one of my favourite brands right now, not just for their products but also their customer service. ive never had an experience with this brand that wasnt notably positive

I have ordered from this company twice and have had a great experience each time. Package came quickly considering I live in the U.S. The quality of both dresses was so soft and amazing. I have recommended NiiHai to friends and would shop again!!

super great store

quality pieces

shipped on time

love

Boots were great quality

I ordered from this place THREE times and my package only came once.

There were duties on my packages that had to be paid in person so they sent my package to the post office without any notification to me. By the time I had located my package, it was already being sent back to the UK or wherever they ship from. And without a refund.

The only time I got my package was when I was checking my notifications from the post office every few hours for 3 or 4 days, which is when I finally got the notification. Keep in mind, NiiHai did not send me even one email about the location of my package. And I had to pay over 50 dollars of duties on the clothes too.

Their clothes are very cute which is why I have ordered from them 3 times. But their service is so horrible that I actually refuse to do so any longer.

awful service - i emailed them a month after my order asking to cancel my order since it hadnt been shipped, they replied to my email, and shipped it. took another month to get here- i don't have any use for it now and now theyre saying i have to pay $75 to return it - genuinely idiots

DO NOT PURCHASE FROM THEM IF YOU ARE OVERSEAS!! They have the worst possible return policy ever, they hardly answer their emails. I had to get their attention by commenting on their Instagram posts. Please do not buy from them. It’s not worth it. I had to pay shipping back to return my items and it cost so much money not worth it.

Customer service is horrible. I bought a swim top and it was seriously one of the most ill fitting swim tops I’ve ever worn. Too large in the front, gaping, everything spilling out. When I asked customer service if they would consider a return because it’s completely unwearable, they asked for photos and then proceeded to argue with me that it wasn’t that bad?! What the heck is wrong with these people?

Black Friday deals were so good! and I have received my order quick too! Honestly 5/5

Such CHEAP PLASTIC items. The jacket smelt of rotting fish due to the CHEAP materials they source from. Annoying because it was more expensive than high street retail

They have a pretty poor returns service/system, if you would like to return something you need to email them first to notify them - they take 2-3 days to get back to you which eats into the 14 day return policy, they then lay out pretty strict return guidelines:

“Proof of postage must be shown within 7 working days from now, or your return request will be canceled.“ and you need to print the returns form yourself which is a bit of a struggle when you don’t own a printer! These requirements are fine on their own however when emailing back to ask questions (if I could fill in the form online and email it to them) they then took another few days to respond, where they told me the following day was the last day I could post it (when I still had 1 week until the 14 days.

Overall, the process isn’t terrible but something to consider when ordering as there are a few hoops you need to jump through to return something - which on the website isn’t detailed as thoroughly. This process would probably mean I wouldn’t shop with them again as it seemed as if they were making the returns process more complicated to discourage customers from returning items.

Obbsessed with everything niihai