I ordered a pair of shoes that shipped on August 26. The tracking code never worked. I emailed CS multiple times and they said it just takes a while sometimes for tracking to update. After well over... Toon meer
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Lees wat reviewers zeggen
I ordered 3 REL dresses two days before NIIHAI announced its ONE DAY ONLY SALE. Ordering 3 items made me eligible for a 35% off EACH item IF I had ordered them two days later. I emailed asking if th... Toon meer
Bedrijf heeft geantwoord
everything ive purchased from niihai has been so beautiful and very well made. genuinely one of my favourite brands right now, not just for their products but also their customer service. ive never ha... Toon meer
Bedrijf heeft geantwoord
Great customer service! I purchased from Niihai for the first time and from Munich, Germany. Sadly there was some complications with shipping at first and the package was returned. I contacted... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
90 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Spot on
Don't normally write reviews, but I bought a present for my girlfriend but I ordered the wrong item, and they helped me out inmediately and replaced within 48 hours
9 juli 2025
Review zonder uitnodiging
I love Niihai
I love Niihai. I cannot recommend this brand enough. Always get loads of compliments. Quality for price is amazing and if I have ever had any issues they have been resolved straight away!
1 september 2025
Review zonder uitnodiging
I would give 0 because they don’t…
I would give 0 because they don’t deserve 1.
Ordered a jumpsuit, online it says delivery within 48 hours. They then emailed saying it’s on pre order for 3 weeks and changed it on the website.
I’ve emailed them and they are refusing to cancel my order.
All the other bad reviews are accurate. Avoid this company.
30 juni 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we're sorry to hear the experience didn't meet your expectations.
All pre-order information is listed on the product page prior to purchase. We understand that this information wasn't as visible as it should have been, and it's something we've since improved to make it clearer for everyone.
Regarding cancellations, as stated in our policy, all orders are final once placed. We know that's frustrating, and we genuinely wish the situation had been smoother from the start. We hope to have the chance to give you a better experience in the future.
Feels like a scam
Going out of my way to write a review. Been more than a month since I ordered with no shipping updates whatsoever. It took commenting on their Instagram to finally get a response to my emails. DO NOT PURCHASE from Niihai if you are not in the UK.
22 juni 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi angel! Thank you for your feedback — we’re sorry to hear about your experience.
Once orders are dispatched, tracking updates are managed directly by the courier and are accessible to the customer. If there are any issues or concerns with updates, we always recommend reaching out to us so we can assist where possible.
In the future, please contact us with your order details and we’ll be happy to look into this further for you <3
The products do not look like the photos
Paid a lot of money for a bikini. In the photos it looked like a totally different shade of pink. I received a neon pink bikini. Also, the bottoms I ordered were called “hipster” and what I received was a thong. Totally different from what was pictured and looked like shein. They did end up refunding me for the bottoms. I am confused why the photos on the website aren’t the same as the actual products.
8 juni 2025
Review zonder uitnodiging
Terribile
Oltre al ritardo di 3 mesi, al momento della consegna mi hanno fatto pagare 55 euro in più. Imbarazzante.
7 maart 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
Please note that any customs duties or import fees are set by local authorities and are not included in our prices, as these vary by country and are outside of our control.
DO NOT BUY FROM THIS UNRELIABLE COMPANY
I ordered a swimsuit piece and it was "delivered" but never was. I asked for a refund as it was past summer and they said it wasn't possible. They blamed it on me and not paying for customs. I have been going back and forth to try and get a refund but it never happened
25 juli 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Fab pieces & always arrive on time
Have ordered several items from this brand over the years and they never disappoint <3 latest purchase was the Charli dress in grey, it arrived quickly and I'm obsessed! Highly recommend xxx
16 december 2024
Review zonder uitnodiging
SCAM - AVOID
Ignores almost all emails, no returns information on website, return not refunded so my daughter has effectively had her birthday money stolen by this brand. AVOID
16 januari 2025
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
scammers - don’t buy
ordered a dress during their black friday sale a month ago and have not received any kind of shipping information. i emailed 3 times asking for clarification on when my order would ship only to be told that my order is “ready for dispatch” and still nothing nearly a week later. based on these reviews im expecting to not receive my order. i’ve seen a few other girls with the same problem comment on their instagram posts only for the comments to be deleted or hidden. save your money and buy from somewhere else that actually cares about their customers.
19 december 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Quick delivery
My Charli dress came super quickly and it looks amazing on. Can’t wait to wear it on my birthday :) Would defo recommend!
1 december 2024
Review zonder uitnodiging
Bought boots at the beginning of…
Bought boots at the beginning of September- it is now December 1st and they refuse to even update me on when they will ship.
1 december 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
bad experience
I ordered a pair of boots in May 2024, october 2024 have not yet arrived. NO COMMENT
shoes of 200.- !!!!
3 oktober 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
two months since my $200 order customer…
two months since my $200 order customer service stopped answering me and still hasn't shipped my order out
29 augustus 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Great Quality Products!
Ordered a Pre-Ordered item on the site which I did’t mind waiting for as when the Boxer Boots came they were absolutely breathtaking and such great quality!!!!!
The team were helpful whenever having questions regarding the delayed shipping time for this item!
I have ordered a few times now and love all my items.
10/10 worth the wait I <3 Nii HAi
5 juli 2024
Review zonder uitnodiging
Worst customer service ever experienced…
Worst customer service ever experienced in my life, the other reviews are spot on - money grabbers, careless and unprofessional. Absolute joke.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
AVOID - they will try and steal your money
In what world are these girly pops living in??
This has to be the most unprofessional business that I have ever had to deal with.
I ordered some boots at the start of May for a friend's birthday present it is now nearly August.
Now when I ordered there was no mention of these boots being made to order due to their very poor website layout.
These girls are blatantly ignoring refund request emails that have been going on for weeks even though it states quite clearly in their policies on THEIR WEBSITE that I can.
Unless you want to be gaslit, get your money stolen, or be patronized by the girls who take 1 week+ to respond to a simple email I would 1000% avoid this company. Put your money into business' that deserve it and who actually can deliver.
No other choice but to now file a complaint to the ombudsman.
P.S If you need a birthday present for a friend.. rest assured it will definitely arrive by their next birthday LOL
*update*
Boots arrived on the 10/02/2025
29 juli 2024
Review zonder uitnodiging
This is a scam brand
This is a scam brand, don’t buy it please. I bought a pair of boxer boots in May and wait for two months it was still not dispatched. I ask for refund and they ignore my message and still posting on ins. Trashy brand
26 juli 2024
Review zonder uitnodiging
Antwoord van Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
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