Nordspur Reviews 

93
TrustScore 1.5 uit 5

1,3

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Beoordeeld met 1 van de 5 sterren

Dreadful. V poor quality item dispatched from China (not Netherlands!). As others, took weeks to arrive, did not match images, in dispute to have return postage paid. Offered 25% refund to keep item w... Toon meer

Beoordeeld met 1 van de 5 sterren

Such a bad dealers , fraudsters and fake company.No company records on company house UK.Contact number given on their website doesn't exists.I wonder how they exists on the websites without any record... Toon meer

Beoordeeld met 1 van de 5 sterren

Oh dear, oh dear! Slow delivery, poor quality, faulty, not as pictured or described, very loathe to refund and offered a 20% refund only in recompense; eventually upped this to 40% but as yet have... Toon meer

Beoordeeld met 1 van de 5 sterren

Same experience as many. Plenty replies about replacing product, but no evidence they were ever going to actually act on any reply, eventually you realise you’re in an endless loop. And all messages f... Toon meer


Contactgegevens

1,3

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TrustScore 1.5 uit 5

93 reviews

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1,3

Alle reviews

(93)

93 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I wish I had read the reviews before my…

I wish I had read the reviews before my purchase. I bought a camping chair which turns out to be very very quality and not stable to hold my size 8 frame.

Then began the return process and was astonished to find that this is not a UK based website by china one. Yet the website presents itself as UK-based. The return costs are disproportionate and unreasonable in comparison to the value of the item.

It’s all a scam people and am not the only one. Steer clear

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered a radio from these chancers

Ordered a radio from these chancers. The radio was advertised as having 4 wave bands on it Am, Fm, Shortwave and NOAA. Received a radio about 3 weeks later only Am and Fm. Contacted them and sent the info they required to confirm what I ordered and they offer a 30% discount to keep the radio. A radio that I can pick up in any supermarket or hardware shop for less than £10. I would give them 0 out of 5 if Trustpilot had that option. Pay to return the radio yourself. What a joke. What a crap company.

16 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fraudulent company, posing as a UK company, when it has no UK premises.

UPDATE. DO NOT BUY FROM THIS COMPANY, THEY ARE LIARS. The sleeping bag has come and it's a bit of cheap tat. Very poorly made and not fit for purpose; it was described as 4 seasons but it would only be fit for summer.
I asked to return it and these liers tried to palm me off with a 25% discount, which is no good to me as the sleeping bag is useless.
They warned me that return costs would be expensive because it has to go back to China....from this company which poses as a UK company.
Further to that, they said that tracking must be sorted by me, or I wouldn't get a refund at all. The label they sent me wouldn't open either. It would cost me around £16.00 to return it anyway,maybe more and I don't trust them to not say that it got lost, even if I did send it by tracked delivery.
They've fleeced me for £35.00, it would end uo being morelos £50.00 if I returned it to them.
I know some people might be thinking tbat i'm making a lot of fuss over it, but its a lot of money to me.

This company advertised itself as Nordspur UK but they are based in China and have no UK presence.
I ordered a,sleeping bag which cost £34.95 and then saw the exact same sleeping bag on TEMU for £9.10....same advert/ photo etc.
I contacted this lying company 2 days ago, to ask to cancel my order, which still hasn't been posted. I have asked them repeatedly why they pose as a UK company and I get no answer. They also keep insisting that the order has been posted, when it hasn't; they just created a label when I asked for a,refund. AVOID this fraudulent company at all costs.
I will add to this review if I ever receive the sleeping bag , which I will return as soon as I receive it.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not a UK company at all. Based in China

It would appear that Nordspur UK are not based in the UK at all and are in fact, based in China. I ordered a sleeping bag from them and, as it was taking a long time to arrive, I checked the order status and found that it was being posted from China and hadn't even been sent. I contacted them and asked them to cancel the order as it was needed for the beginning of June and I got a stupid message back saying that my order was in it way, when it clearly isn't. There should be strict laws about companies claiming to be UK based, or have UK premises/ warehouse. Further to this, the reviews i've read of the products are that they are poor quality, don't match descriptions and it's virtually impossible to get a refund...so it looks like i've been ripped off.
There are also a lot of companies with various derivatives of Nordspur, so I assume they regularly change their UK trading name.
I have also just seen the exact same slerping bag on TEMU for £9.10. Nordspur UK charged mr £34.95. Rip off thieves

14 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Warning. Do not buy from Nord Spur.

Ordered some shorts that were several sizes off what they were supposed to be. The quality was also atrocious. The company refused to pay for postage and packaging for return to China and the best off they gave me after many emails was a part refund. Which I accepted rather than taking legal action which I wouldn't know how to do

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor inaccurate smart watch.

The smart watch arrived on time and had a good sturdy appearance. However it is very inaccurate with the steps indicator showing up to 40% more compared to 3 other reputable smart watches tested alongside it.
After only 2 weeks the display on the watch face has dimmed considerably and the battery has a limited life after charging.

24 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Deceitful returns policy

Although the .co.uk site purports to be based in the Netherlands, if you want to return items they demand that you return them to China! Even though the website gives a Netherlands return address!!

Avoid at all costs

27 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

RED FLAGS .. RED FLAGS … RED FLAGS

If there was a zero, I would rate it zero. Website appears to be British (or Scandinavian) firm. It cannot be! Now I have the item, this has all the signs of a Chinese company. I ordered a phone charger/ power bank. It took 17 days to arrive, probably because Strait of Hormuz was closed. The instructions, translated from Chinese are appalling. So bad, they are useless and there is no way of finding out which company made this. I am very afraid that this might cause a fire when charging and am considering passing it on to Trading Standards/ Which. I am waiting for ‘Hannah’ from NordSpur to get back to me. I wish I had checked out NordSpur on here before I ordered. I have learned a huge lesson.

21 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dishonest product descriptions on website

Con artists: Beware! The website and reviews look good and legitimate, and the site came up on search results so I took the bait and bought a product.i ordered a GPS tracker watch, which was just a watch strap - no GPS. The description speaks about the GPS features and great features through the app, not once does it say “GPS not included” (see website: kids-gps-wristband-for-travel-safety).

You could buy the exact same product on Amazon for £6, and I paid £30. Since returns are back to China at your own expense, I’m not sure what I’ll do now.

25 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This is definitely not a legitimate…

This is definitely not a legitimate company. They sent out the wrong pair of boots (completely different with a Chinese logo on them) and of very poor quality.

They have no customer service number and a very slow email response. They try to then charge you for returning the goods to China at your OWN cost. This is not within practices of UK trading standards. They dont care once they have your money.

As others have stated they offered 30% partial refund to leave as is. I assume this scam works often for them do not purchase

Avoid at all costs

17 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello vidur odedra, we’re sorry to hear that you’re unhappy with your experience. Please contact our customer support with your order details so we can review this for you.

Beoordeeld met 3 van de 5 sterren

Picked up the jacket during a cold snap…

Picked up the jacket during a cold snap and wasn’t expecting much. Ended up being warmer then I thought without restricting movement. It layers well and doesn’t feel stiff which I hate in outerwear. Honestly feels practical not trendy.

12 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Thanks, Stanley! Glad to hear the jacket kept you warm and comfortable. We appreciate you sharing your experience!

Beoordeeld met 1 van de 5 sterren

Don't be a fool like me

Don't be fooled like me by the sleek branding and website. Nordspur sell Chinese tat direct from the factories. I bought some Chelsea boots which looked to be nice quality and good value. They took 3 weeks to arrive and when they did I found then to be made of plastic and were also 2 sizes too big for me. Customer services advised I'd have to return the product direct to China within 30 days and cover shipping expenses. It just wasn't worthwhile to do this and risky with the time frame. The boots wen straight to the charity shop. A massive waste of money, time and plastic! AVOID.

30 januari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello Phil, we’re sorry to hear that you’re disappointed with your experience. Please contact our customer support with your order details so we can review this for you.

Beoordeeld met 1 van de 5 sterren

Do not trust descriptions of goods

Do not trust descriptions of goods, I ordered durable water resistant ‘leather’ boots. Product arrived ‘not leather’. Company do not admit false description of goods advertised & goods are returned to ‘China’ at your own cost. Immediately offer a partial refund 30% & keep the unwanted goods. Landed on 70% refund after exchange of messages……just to say be extra vigilant when something seems to good to be true 🤨

9 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello Vanessa, we’re sorry to hear that you’re disappointed. Please contact our customer support with your order details so we can review this for you.

Beoordeeld met 1 van de 5 sterren

DANGER!! - DODGY CHINESE COMPANY!!

A dodgy Chinese company pretending to be Uk based or even Netherlands. Returns policy is slippery and the returns address on the website is actually incorrect and it seems they need to be returned to China at a huge cost. I have been offered all sorts of deals re the refund and now they have sent the boots back to me without asking after I returned them to the Dutch address and I haven’t had a refund but they were trying to offer me 70%. VERY VERY DODGY - AVOID AT ALL COSTS!!!!!!

15 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello David, we’re sorry to hear about your experience. Please reach out to our customer support with your order details so we can look into this further.

Beoordeeld met 1 van de 5 sterren

Chinese shop

Chinese shop. Long delivery time and poor quality. Sending back to China at your own cost. Avoid.

3 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello Timothy, we’re sorry to hear that you’re unhappy with your experience. Please contact our customer support with your order details so we can review this for you.

Beoordeeld met 1 van de 5 sterren

Dodgy company in china

Dodgy company in china
Pay own return costs at own risk
Phone number unavailable
Defective item, sizing wrong on hooded velerioam mens dressing gown
Does not wrap around a person/narrow.
30days return policy but took 2 weeks to arrive, and replies to emails slow
Would not accept as a defect but said I should have ordered a bigger size
This item is now advertised half price and advises to order a size bigger?
Need 2 sizes bigger tho
My return parcel cost me £35+ 11.02.26
They may never get it because of import taxes they have to pay?

11 februari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Hello Bridget, we’re sorry to hear about your experience. Please reach out to our customer support with your order details so we can look into this further.

Beoordeeld met 3 van de 5 sterren

Took the lights along on a coastal trip…

Took the lights along on a coastal trip and they handled wind and moisture without any problems. That was reassuring, especially given how unpredictable the weather was.

31 december 2025
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Thanks, Sophie! Glad to hear the lights handled the coastal conditions so well. We appreciate you sharing your experience!

Beoordeeld met 5 van de 5 sterren

I tend to stick with brands that do not…

I tend to stick with brands that do not over complicate things, this one clearly focuses on function first which I appreciate, it feels like gear made to be used, not babied!

14 januari 2026
Review zonder uitnodiging
Logo Nordspur

Antwoord van Nordspur

Thanks, Yash! Great to hear you appreciate the focus on function and practicality. We’re glad it’s working well for you!

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