Northern Energy Gas Ltd Reviews 

Great experience, Jess was very helpful with my switch over! Highly recommend!

Quick response to top up

I requested a gas top up and received an email & text a couple of days later confirming the top up date, the driver was very professional and polite.

Great company, always helpful, never allow you to run out. Highly recommend

At 8am today the gate wasn't open for the delivery, yes my fault, but we have been using this company for a year and they have always delivered in the afternoon around 3pm (ALWAYS!!!). I phoned to ask when we could get a redelivery and Janet was very rude, saying no idea, being very obnoxious, unhelpful and that it was it was my fault for not leaving the gate open etc...Anyway, I've now gone with another company, with the added bonus of cheaper prices and they will deliver tomorrow no problem at all, so its worked out great for me. But I would have thought that if I was a valued customer spending £800 per month (I might add) that they could have been more helpful - the new company who I have never given a penny too were delightful.
Janet clearly has some issues she needs to work through, stress maybe, but that is no excuse to speak to customers like this, she obviously needs retraining on how to do her job or maybe find a new job?
Anyway Dreadful service, rude staff, AVOID AVOID AVOID!!!!

We had a problem with AvantiGas.
Tried to contact them no one ever replied despite numerous attempts low on LPG decided to look elsewhere.
Contacted Northern Energy Absolutely Amazing Service.
First contact by phone answered in seconds (how can we help)
They handled the switch from AvantiGas opened a new account for us.
Delivered to our property on time NO Stress.
Defiantly Recommended Northern Energy all the team have been Amazing.

We can't thank Northern Energy Gas company enough for the help and guidance they gave us when we needed our underground LPG tank testing and replacing. They were so helpful and went above and beyond. In particular Jess Silver at the front desk and Stephen McDermott the engineer.

I love these guys! With my last LPG supplier, one of the biggest companies, I could never get through to them on the phone to order my gas. Even when I did get through, they didn't always turn up. I nearly ran out once and that makes you worry. I've been with Northern Energy over a year now and pay by direct debit. They just show up when they're in the area without being asked. If I do have to phone them, they answer the phone quickly. I now have a nice, full tank heading into winter!

The service from Northern Energy could not be faulted until we wanted to stitch to another supplier, a switch based on price of .15p per ltr lower which they could not match.

Ten weeks since new contracts signed but Northern Energy preventing the switch having failed to provide the necessary tank safety certificate to the new supplier.

Repeated fob offs and promises, but still no certificate issued. Gas now low heading into colder weather, I'm disabled and need heat and water, feel like I'm being held to ransom.

Note added: Thank you for replying, however nobody has been in contact with me thus far as you suggest is the case.

Stephen McDermott was our first contact with NE, he explained the all procedure. Everything sounded almost too good to be true!
But it soon became obvious that it was as good as he had promised!

Ordered my oil 3 days ago , very competitive prices.

Delivery driver Shaun, what an absolute professional, nice early morning delivery , very chatty exceptional delivery service. I have had numerous deliveries over the years, but this guy was exemplary service for his company Managers.

Stephen was great at walking us through the change process. Making the process easier than we expected and just in time before winter arrives. I would recommend Northern Energy Gas to others in light of the experience we've had so far.

Been with Northern Energy several years now and very delighted with them. We take LPG and the price is competitive the service has been second to none. I would not hesitate to recommend them. Go on give them a go you wont be disappointed.

When ever I have telephoned, which is not very often, the ladies on the switchboard have been very courteous, polite and friendly.

Good customer service
for our bulk supply contract
with good communication both to contract managers and individual supplied households.

My experience was great! Why? Because everything is done for me! Never run out, up to date accounts every month, what's not to like? First Class 5 Stars.

We have recently ended our contract with another company and have now moved to Northern Energy who offered us a much better rate for our LPG .
This process also involved the relocation of our existing LPG tank which was carried out by 2 very friendly and efficient engineers.
We are Very Pleased with the end result and would also like to thank Stephen McDermott and his team for organising the move across to Northern Energy .

I’ve always been satisfied with the service supplied ( been with the company nearly 8 years) , very happy with the response this morning when I called about a problem, after making a call an engineer was at my house 40 minutes later, fast and efficient and a good job done