Northern Garms Reviews 

626
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Quality clothes love the way they fit comfortable warm well worth the money have 5 sherpas now 5☆ Customer Services highly recommended

Beoordeeld met 5 van de 5 sterren

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Been buying northern garms joggers for years, nice colours and designs and very comfortable. I prefer the lighter coloured joggers great for exercising and when your on the go been buying these in pl... Toon meer

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4,0

Goed

TrustScore 4 uit 5

626 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,0

Alle reviews

(626)

31 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great customer service

Customer service is great!

24 oktober 2024
Logo Northern Garms

Antwoord van Northern Garms

Hi Matthew,

Thank you for your 2 stars.

Orders leave our warehouse on the same day as the order is placed or the next working day, so your order has left us already. Tracking is not automatically provided for US shipments like it is for the UK, so we have to access the courier's system to retrieve it manually, and with hundreds of order within just a few days, it is unrealistic for us to provide every oversea shipment with their tracking, unless prompted to do so.

If you email customer services, we would be more than happy to provide tracking information for you.

Thanks,
Hannah

Beoordeeld met 5 van de 5 sterren

good service as always

good service as always, and quality clothing for sure. well worth the money

31 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Miqat,

Thank you for your great review; we're pleased you're happy with your purchase.

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Quality clothes at a affordable price…

Quality clothes at a affordable price and a great customer er service will defo be buying from NORTHERN GARMS again highly recommended 👌

27 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Mark,

Thank you for your great review.

Great to see we ticked all the right boxes!

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 1 van de 5 sterren

Another new clothing company that…

Another new clothing company that cheaps out in materials and then is almost impossible to get on the phone or email.

Do yourself a favor and buy from established manufacturers

Edit: company now asking for reference number etc so they can get review deleted. Cowboys

16 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Luke

We are always here to help our customers.

We have been trading for over 10 years

I don’t have enough information to assist but if you email customer services they will always be happy to help

Info@northerngarms.co.uk

UPDATE: We have requested more information so we can assist you

Beoordeeld met 5 van de 5 sterren

Great service, comfortable garments

First order with Northern Garms after seeing a FB ad for something I was shopping for.

Had a look at their website and decided to give them a go as the items seemed comfortable and what I was looking for at a reasonable price.

Having just received and tried them on I am happy to say I am very glad I took the chance as they are very comfortable!

Also, I made a small error in my original order and got in touch with them to try and resolve and having emailed late at night I had a response with them proactively sorting what I needed before I was even awake for my days work.

Pretty certain this wont be my last order.

22 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Bryan,

Thank you for your great review and your custom!

We're so glad you took a chance on us and we're pleased.

We hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Flen Sherpa

Lovely piece of clothing for the price. Really is as warm and comfy as they look on the ads. Perfect for this time of year. Fit is true to size. I'll definitely be buying another.

20 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Jay,

Thank you for your review and your custom. Its great to see you happy with your sherpa and are staying cosy!

We hope to see you again soon!
Hannah

Beoordeeld met 1 van de 5 sterren

Placed an order in error

Placed an order in error. It was cancelled in minutes after I contacted them immediately. Waited over a week for the refund and was only partially refunded. Contacted them and apparently they don't refund the bank transfer cost.

20 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Darren

Thank you so much for your feedback.

Since this review we have completed a full refund. The system actually processed the refund minus any fees incurred due to the error on ordering but this has now been rectified.

Beoordeeld met 1 van de 5 sterren

Awful scamming company

Awful scamming company, I have watched my boss fight with this company for days getting no where.

They are refusing to refund for his items and also sent DPD round to his house in a aggressive manner.

I have never seen a company act like this before and does not seem legal the way they acting.

Please paying customer avoid this company

17 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

This is not a genuine review as stated in the message "I Watched My Boss"

Beoordeeld met 5 van de 5 sterren

Definitely happy with my purchase.

Definitely happy with my purchase.. Delivery, was timely...Fit and feel is comfortable, warm being 6'5 and 185 lbs. XL was a great fit in arms and length in overall fit. If you are considering this for a holiday gift maybe DONT HESITATE ! .... A perfect gift for any outdoors man or great just to be cozy and comfortable around the house... Highly recommend 👌🏾

5 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Kevin,

Thank you for your review and your custom.

Great to see you're pleased with your purchase.

We hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service
Dealt with my return with perfection
Also good quality cargo
Very impressed!!
Thanks

7 oktober 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Haroon,

Thank you for your review. We're so pleased you had a great experience with us and we ticked all the right boxes.

Thank you for your custom and we hope to see you again soon.

Thanks,
Hannah

Beoordeeld met 5 van de 5 sterren

Don’t usually by from Facebook but…

Don’t usually by from Facebook but really liked look. Got an ice colour hoodie. Most comfortable clothing I ever bought. Never take it off at home. Good fit and v good quality. I will get another in cream.

20 september 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Simon,

Thank you for your review and your custom.

Its great to see you happy with your order.

We hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Just received my 1st order and am…

Just received my 1st order and am extremely impressed with the quality and customer service from company I had an issue with delivery caused by myself that was quickly and efficiently sorted will definitely be ordering again and would highly recommend

26 september 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Alan,

Thank you for your great review. I'm glad we got the issue sorted for you.

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

I ordered a Sherpa hoody for my hubby…

I ordered a Sherpa hoody for my hubby yesterday, paid for express delivery, was delivered today by DPD. Hoody is lovely, looks really nice, fits perfect and is good quality. Will definitely order again

25 september 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Steff,

Thank you for your great review. Great to see you are both happy with your Hubby's new sherpa!

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Delivery issue

I recently purchased an item which was lost at the courier I contacted Northern garms about this and they have swiftly dealt with the issue and sent a replacement the contact and customer service was absolutely fantastic when dealing with this matter

21 augustus 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Christian,

Thank you for your feedback. I'm glad the hiccup was resolved for you.

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Very happy with every single order

Very happy with every single order. Perfect fit and very comfortable. Highly recommended.

5 augustus 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Lukasz,

Thank you for your review.

We're so pleased you are happy with your orders.

Thank you for your custom and we hope to see you again soon,
Hannah

Beoordeeld met 2 van de 5 sterren

Don’t offer a refund on discounted or…

Don’t offer a refund on discounted or sale items, so you have to basically aim and shoot and hope their size fits , they offer a store credit instead of which is useless as their clothes are tight fitting not regular fit as per description , I ordered their biggest size joggers and couldn’t get past my calves as a moderately muscular guy , so now I’ve just wasted £26 with a store credit which can’t be used as their clothes can’t fit me

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Garments quality and 🥲 they fit…

Great Garments quality and 👌🥰 they fit really well - I’m a small and I often find that the small sizes are often too big for me from other companies 😊👍

I love the designs of the cargo and bottoms and have purchased over 5 of the cargo and track trouser's.

I highly recommend Northern Garms products.

Great customer service with two out of stock garments quickly and promptly resolved, Well done 👍

Keep up the good work and Ill be back for more - very happy customer 😊😊😊😊

13 augustus 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Udesh,

Thank you for your great review!

Its great to see you happy with your orders and the experience you have had with us.

Thank you for your custom and we hope to see you again soon!
Hannah

Beoordeeld met 5 van de 5 sterren

Great brand great quality

Great brand great quality, I have many different items now 7 joggers 1 cargo 2 Sherpa and will be many more adding to my collection, if you haven’t bought anything yet then don’t hesitate I’m a medium and very fussy when comes to clothing and fit but none of the items have ever failed to fit perfectly, the wash quality is perfect and haven’t faded which we are all worried about but honestly can’t be more happy with all my items.

12 augustus 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi Michael,

Thank you for your review and your custom!

Great to see you building yourself a collection!

We hope to see you again soon!
Enjoy!

Hannah

Beoordeeld met 5 van de 5 sterren

Great Product

The product i purchased was great quality and fitted fantastic, superb value for money. Great Company

16 juli 2024
Review zonder uitnodiging
Logo Northern Garms

Antwoord van Northern Garms

Hi David,

Thank you for your great review!

Its good to see the experience you had with us was a positive one!

Thank you for your custom and we hope to see you again soon!

Hannah

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