I tried to cancel an order online and there was no link or usable instructions to do so. Looks like your company doesn’t like cancellations and if they are allowed, you make them very hard to do.
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Lees wat reviewers zeggen
With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... Toon meer
Bedrijf heeft geantwoord
The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.
Bedrijf heeft geantwoord
The NorthSky team was amazing! Had some issues with my order due to the delivery team as opposed to NorthSky but Brad was understanding of the challenge and did what he could to fix the issue. The pro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.
30-Day Satisfaction Guarantee
Hassle Free Returns
30-Day Satisfaction Guarantee
If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return.
All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse.
Return process
To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products.
Exclusions
· Returned products must be in new condition
· Additional details/photos may be requested for approval
· Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit
Need more help?
For further assistance on processing a return, feel free to reach out directly to our customer service team:
Customer Request Form: https://northskysupply.com/pages/contact-us
Email: customerservice@northskysupply.com
Phone: 800-805-6686
Hours of Operation: Monday–Friday 7AM–7PM CST
Contactgegevens
1735 Hughes Landing, Suite 3A, 77380, The Woodlands, Verenigde Staten
- 1-800-805-6686
- support@northskysupply.com
- northskysupply.com
4,2
Goed
190 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fed Ex didn’t deliver package…but
Fed Ex didn’t deliver package, not North Sky’s issue.
NorthSky to resend order!
Great customer service!
9 oktober 2025
Antwoord van NorthSky Supply
Thank you for the kind review, Peter. Unfortunate that the delivery had a snag - those things happen...Glad we could make it right for you. Please keep us posted - we are here to help. Truly appreciate your business!
Antwoord van NorthSky Supply
Sorry to hear that the shoe covers did not meet your expectations. Customer service has reached out to see what we can do for you. Was there anything in particular that was unsatisfactory about the product? The covers are meant for one-time use inside controlled environments.
Antwoord van NorthSky Supply
Thanks for the great review Darrin! We appreciate your business.
Antwoord van NorthSky Supply
Hey Adrian...Thank you for the five-star review and apologies for any difficulty you may have had in contacting our service team. You must have caught us at a very busy time. We are always available during business hours and prompt in responding to inquiries. Thanks again! We appreciate your business.
Product works as advertised
Product works as advertised. Happy with shipping and updates.
Thank you
3 september 2025
Antwoord van NorthSky Supply
Thank you for the nice review, Russell. We appreciate your business!
Antwoord van NorthSky Supply
Thank you for the nice review Riley! We appreciate your business.
Everything went smooth as to plan
3 september 2025
Antwoord van NorthSky Supply
Thanks, Holmes! We appreciate your business. :)
Everything was clear and easy
Everything was clear and easy. Shipment was out the door and at my business with in days. It's my 1st order with them and definitely won't be my last. Great experience.
3 september 2025
Antwoord van NorthSky Supply
Thank you, James! We appreciate your business and look forward to hearing from you again soon.
Antwoord van NorthSky Supply
Thank you for the nice review, Steven. We appreciate your business.
Part ordered was just as it was…
Part ordered was just as it was described on the website and showed up in the mail in a timely manner.
1 september 2025
Antwoord van NorthSky Supply
Thank you for the review Debbie! We appreciate your business and look forward to seeing you again.
Fast delivery Quality product
2 september 2025
Antwoord van NorthSky Supply
Thank you for the nice review Dona! We appreciate your business!
Thank you for the tool
1 september 2025
Antwoord van NorthSky Supply
You bet, Adan! Hope it works out for you and hope to hear from you again soon!
Antwoord van NorthSky Supply
Thank you for the feedback, Randall. We appreciate your business!
Murphy's Law at work
Apparently, package has not as yet been delivered. Am told "wrong address". The shipping address is same as billing address. They said,: no-one here to accept delivery. We are a 24 hr Assisted Living Facility, and someone always is here're. First attempt to deliver was on Aug 23, 11:24 a.m. but where???
23 augustus 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
Apologies for the delay on this order. Customer service contacted the delivery service and was showing that it was delivered. If youi still have not recieved it, please reach out to us and we will get it taken care of for you. We appreciate your patience!
Cutting out the fat
Looks like the company is trying to eliminate some middlemen between me and the manufacturer's of the products I need.
22 augustus 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
You are spot on, Align Actions! Thank you for the review, and we are grateful for your business.
Couldn't have been better
NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping costs were better than reasonable. A first class experience.
15 augustus 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
Thank you so much for the great review! We appreciate your business and hope to see you again soon.
Easy to order
Easy to order. Shipping was timely. Product was what I expected and in good condition upon arrival.
5 augustus 2025
Antwoord van NorthSky Supply
Thanks so much for the five-star review, Peter. We appreciate your business!
My First time ordering from here.
I ordered the product on the evening of 8/5/25, and I received it on the morning of 8/8/25. I was expecting to have to wait the usual 5-10 days, but I was pleasantly surprised when My order arrived. I opened the box and it was the exact same thing as I ordered. No " kinda like", or "similar" products". Very Happy. The price was AS advertised... No special surprise shipping fee. This was my first purchase from NorthSky Supply, but won't be my last.
5 augustus 2025
Antwoord van NorthSky Supply
Thanks so much for the great review, Larry! We appreciate your business and look forward to hearing from you again soon! Be on the lookout for a discount off your next order in your inbox.
Antwoord van NorthSky Supply
Thank you for the five star review. Glad the air filters worked out for you! We appreciate your business and hope you'll try us again. Be on the lookout for a discount off your second order in your inbox!
25 person First Aid Kit
The item purchase was as described and the shipping was quick and no hassles. Company was very transparent in my view.
2 augustus 2025
Antwoord van NorthSky Supply
Thank you for the review, Fern! We appreciate you business and are pleased to hear you had a quick and easy buying experience! Hope to hear from you again soon.
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