I tried to cancel an order online and there was no link or usable instructions to do so. Looks like your company doesn’t like cancellations and if they are allowed, you make them very hard to do.
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Lees wat reviewers zeggen
With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... Toon meer
Bedrijf heeft geantwoord
The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.
Bedrijf heeft geantwoord
The NorthSky team was amazing! Had some issues with my order due to the delivery team as opposed to NorthSky but Brad was understanding of the challenge and did what he could to fix the issue. The pro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.
30-Day Satisfaction Guarantee
Hassle Free Returns
30-Day Satisfaction Guarantee
If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return.
All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse.
Return process
To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products.
Exclusions
· Returned products must be in new condition
· Additional details/photos may be requested for approval
· Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit
Need more help?
For further assistance on processing a return, feel free to reach out directly to our customer service team:
Customer Request Form: https://northskysupply.com/pages/contact-us
Email: customerservice@northskysupply.com
Phone: 800-805-6686
Hours of Operation: Monday–Friday 7AM–7PM CST
Contactgegevens
1735 Hughes Landing, Suite 3A, 77380, The Woodlands, Verenigde Staten
- 1-800-805-6686
- support@northskysupply.com
- northskysupply.com
4,2
Goed
190 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Don't order HVAC filters
Don't order HVAC filters. They say they are 'special orders' even tho they don't identify hvac filters as 'special order items' when you place an order. Not in cart, not in payment process, not in the confirmation email of the order. No refund, no return.
11 augustus 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
Apologies for the inconvenience on this order...Please contact customer service and we will make it right.
Antwoord van NorthSky Supply
Thanks for the great review, Ross! We appreciate your business.
Not happy with delivery
Shipment box was destroyed and relabeled. Delivery was late and left on the ground at my mailbox 600 ft. from my front door. Fedex is not on my list of delivery services as the last 2 deliveries under their responsibility have been a disaster. Have yet to inspect the product so may have an update soon.
5 augustus 2025
Antwoord van NorthSky Supply
So sorry to hear about your troubles with the delivery on this order. Customer service will reach out to you right away to get this fixed for you as soon as possible. Our apologies for the inconvenience this has caused.
Accuracy of the product description
Accuracy of the product description, on-time delivery,
I requested a delivery address change, but it did not happen.
The customer agent was professional to speak with.
1 augustus 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
Thank you for the review, Deb. Glad we were able to clear that up for you. We appreciate your business and your feedback!
Good deal!
Web site is easy to navigate. And the prices are better than big box stores. The more you buy the cheaper they get.
5 augustus 2025
Antwoord van NorthSky Supply
Thank you for the five-star review! We appreciate your business and hope to hear from you again soon.
Antwoord van NorthSky Supply
Thanks for the review, Tom! We appreciate your business!
Customer service is outstanding. Filters were ordered and received within a few days.
Ordered and received filters within a few days. Web site is user friendly. I needed to contact customer service and was pleasantly surprised how courteous and efficient the rep was.
4 augustus 2025
Antwoord van NorthSky Supply
Thanks so much for the nice review Rosangela! Pleased to hear you had a great experience and our customer service team was able to help you. Look forward to seeing you again soon!
Antwoord van NorthSky Supply
Thank you for the five-star review and glad you were impressed with our product. Thank you for letting us know about the delay in delivery...we are always working to improve our service and fast delivery!
Ordered one day and delivered the next.
Ordered one day and delivered the next. Excellent service!
16 juli 2025
Review zonder uitnodiging
Antwoord van NorthSky Supply
Thank you for the five-star review, Harvest! We appreciate your business and hope to hear from you again!
Antwoord van NorthSky Supply
Thank you for the great review, Monica! Glad we were able to help and we appreciate your business.
Screw organizer exactly what asked for…
Screw organizer exactly what asked for and delivered extremely quick.
7 juli 2025
Antwoord van NorthSky Supply
Thanks for the nice review, Shawn! Glad we were able to provide you the right product at the right time! We appreciate your business.
Antwoord van NorthSky Supply
Thank you for the nice review, Dennis. We appreciate your business!
Frist Time Customer - Customer for Life!
I am incredibly pleased with NorthSky. I have been looking for an oversized anti-fatigue mat for the last two years. Finally, I found NorthSky. Not only did they have one large enough for my needs, but it was offered at a reasonable price, with free shipping and returns! The shipping experience was fast and superior; I was notified each step of the way. I could not be more pleased and would definitely recommend them.
VERY strong 5 star review.
Thanks for a great experience.
Customer,
Mary Flores
Flower Mound, TX
1 juli 2025
Antwoord van NorthSky Supply
Thank you for the wonderful review, Mary! We love hearing about our customers' great experiences and appreciate you taking the time to share it with us. Please let us know if there's anything you need. We are here to help!
Antwoord van NorthSky Supply
Thank you for the great review Jeffrey! We appreciate your business and look forward to seeing you again soon.
The item was exactly as I imagined it.
2 juli 2025
Antwoord van NorthSky Supply
Thank you for the five-star review, Michael! Pleased to hear the product fit your needs. Hope to see you again soon!
Antwoord van NorthSky Supply
Thank you for the nice review, James! We appreciate your business and hope so see you again soon!
Space Saving Organization
I received my gear like 2 days after placing the order. Insanely fast.
I ordered the Black Canyon wrench tool rolls. These are like the knife rolls that chefs use. Fantastic and space saving idea. Way better than using hardware to do the same job. There needs to be more fabric options for tool storage.
The rolls themselves are high quality, tough nylon. Like built for life camping gear. I don’t have complete sets of wrenches so I’ll use the extra spaces for other tools.
2 juli 2025
Antwoord van NorthSky Supply
Thank you for your business, Andrew. We aim to live up to our name! Please let us know how your order turns out. We are here to help.
Quick shipping and a quality product!
1 juli 2025
Antwoord van NorthSky Supply
Thanks for the great review, Mark! We appreciate your business.
Antwoord van NorthSky Supply
Thank you for the great review, Jorge. We appreciate your business!
Ordering issue immediately resolved
I had a problem getting my order to complete. It was given immediate attention and my issue was resolved.
1 juli 2025
Antwoord van NorthSky Supply
Thanks for the five-star review, Pat! We're glad to hear we were able to resolve the issue promptly, and we appreciate your patience and your business!
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