Northwesttradecentre Reviews 

Do not buy from this company. This company charge an extortionate £250 admin fee and insist on a £500 deposit but won't tell you that it's non refundable , I was stupid enough to give them the £500 deposit. I phoned them 30 minutes after leaving the showroom to cancel the order and requested my deposit back. I then received a nasty email stating I cannot have the deposit back as I saw the car and signed. Yes they are legally allowed to keep the deposit, but just because it is legal doesn't make it right or the correct thing to do. People change there mind and if you want the customers trust, and want them to return and recommend to family and friends then stop holding people's deposits and sending nasty unnecessary emails. The big car dealerships (Arnold Clark or Motorpoint etc) are very successful because they don't hold customers deposits and build that trust knowing customers will return. That £500 deposit that you keep will cost you in the long run. As you probably make four times that £500 on each sale, hopefully this post will help deter others from making the same mistake i made and every sale you've lost has cost you four times my deposit.
My ending statement and advice is this, do not buy from this company. They cannot be trusted and not retuning deposits or holding deposits to ransom signals red flags and questions customer care. There is better dealerships out there that can be trusted. Please don't make the same mistake I made by trusting this company.

I rang a week in advance explaining that we would be driving 100 miles that week and that we would need a car to drive away on the day,

I emailed 48 hours before to confirm the day (Today) we would be collecting

Took time off work to drive down and collect only to be told that the car we paid a deposit for has no MOT and is not ready at all, no apology no nothing.

After looking at a few more cars which again had no MOT we left with nothing only to drive back another 100 miles home empty handed

I could not have been clearer in my conversation that we would need the car the day we attended, having travelled so far, It was a complete waste of time and more importantly money in fuel and lost earnings

STILL WAITING ON DEPOSIT REFUND 3 DAYS LATER

My youngest daughter found a car online that she was interested in buying from the Morecambe branch. She rang them on Monday to see if she could come and test drive it. They told her they couldn't find the keys but they would ring her back when they found them. By Tuesday, she still hadn't heard from them so rang again. Once more they told her they couldn't find the keys but would ring her back. They did ring her back, but not until Wednesday when she was at work and couldn't take the call. When she picked up their message that they had finally found the keys, she arranged to leave work early so that she could go and see the car. When she rang the Morecambe branch to tell them she would come to test drive the vehicle, they informed her they had already sold the car and implied it was her fault for being too slow off the mark!! To add insult to injury they they then tried to get her to buy other more expensive cars one of which, when she checked it on the government website, had previously been written off.

My eldest daughter had previously bought a car from North West Trading Centre. I had gone with her to test drive it and she had agreed to buy the car once they had investigated a warning light on the dashboard. This was resolved and my daughter went to collect the car a few days later without me there. The salesman then informed her there was a £250 admin fee in addition to the cost of the car. Being only young, my daughter paid this without challenge, but this fee was never mentioned whilst I was there.

I get the impression that the salesmen at the Morecambe branch are happy to take advantage of young inexperienced drivers. Would not recommend.

Recently purchased a used Mercedes Benz C Class from NWTC. The car is fantastic and the aftersales professionalism is second to none. The car had a full MB service history and a few niggles were also sorted out to my complete satisfaction. Jack dealt with the whole process with Tyler and I would buy from them again! Thank you very much.

Good service by a gentleman Haider.
Will recommend to all

Haider provided excellent service—friendly, patient, and very helpful throughout. He made everything clear and easy to sort out. Really appreciate his support!

Very easy to buy the car you want with no hassle!

Quick and organised great service

Had a great experience from start to finish with purchasing a new car. Wayne was always pleasant, knowledgable and always available to discuss and answer any questions I had. I made an appointment to see him and the car which was shown on time and it was exactly what Wayne had shown me when he sent me the video. Really happy

Bought a fiesta from here and thumbs up to Austin he took care of everything for me and made it stress free can’t recommend enough 👍

I went to Northwest Trade Centre in Preston unannounced to buy a Kia Sportage, however when I got there they said it wasn't there, even though they emailed me in the morning to say they did have it.

Jay was excellent, thank you!

LPDreadful place. Sold us an unroadworthy vehicle and refused consumer rights to return it or indeed do anything. No option left but to sue for refund. We had help from Consumer Rights but North West Trade Centre still ignored our rights.The response about spares or repairs and it all being explained is rubbish and very much not the case. We have contacted them and nothing was sorted.

Great experience with Austin! Thanks for all of your help.

Great service. Austin was easy to deal with, and happy to work though things with you.

After seeing a vehicle online I liked, I popped in while passing by, and was greeted by Nathan. Within the space of 10 minutes we went through all the details and my options, and came out with a deal. The whole process was made super easy by Nathan, and in total only took 15 minutes of discussion to fully complete a purchase. Couldn't recommend more, if youre after a simple deal.

Janade very helpful.

Jay was very attentive and informative about the car we purchased. They went above and beyond to ensure we got the car at the best price. Thank you!

Jay gave lots of information and was very helpful with getting my new car. Very pleased, thank you so much!!