Norweigan Reviews 

VARNING!!!
Vi skulle åkt ner till Alicante nu i December -20 men det såg inte bra ut då nästintill alla flyg var inställda
Norweigian skickade ett Email och frågade hur vi ville ha pengarna tillbaka då dom mycket väl visste att inga flyg skulle gå
Jag fyllde i men det skulle jag aldrig gjort om jag visste att dom snodde alla våra 12000kr och sa att vi avbokat innan dom sa att det var ok ????
Vem har bett om att få ett Mail innan som gör så man blir förvirrad
Fy vad lågt av dom😡🤬
Det är väl ingen normal människa som skänker alla sina respengar till flygbolaget utan att få något?
Vi har flugit med dom förr och har boende i Spanien så inte är dom smarta heller!
Nu ska vi kontakta Arn och Media för så här får det banne mig inte gå till 🤬😡
Skäms på er Norweigion 😡🤬👎🏼👎🏼

Very disappointed with Norwegian. My flights were cancelled in May 2020 due to Covid, I applied for a refund which was confirmed in July via email. Despite several efforts to claim the refund I still haven't received this, now it is December. Haven't heard from them at all since July despite trying to get in touch via phone and email, also via my bank who say because their payment platform uses bank transfer the payment is not covered by usual payment protection on credit / debit cards. Am still owed £482.50.

No refund. Reply after 6 months.

wrote I could take it up with a 3rd party, but they wouldn't compensate regardless.

Scam company

After 6 months I am still awaiting a refund from Norwegian Air for a cancelled flight back in March.
I have been advised over the last 5 months that the refund is being processed. The latest update received today on contacting Norwegian's Customer Services Dept, is there was a technical error when processing the refund and I am now in a queue. This is appalling customer service especially when other airlines have refunded my cancelled flights within 2 months. Whilst I appreciate these are extraordinary times with the event of COVD, this is unacceptable and the reason I will no longer consider travelling with Norwegian for my 2-3 monthly trips to Spain.

Vi skulle have været på en dejlig ferie til Spanien.
MEN der blev lavet en større ændring i vores flybilletter og vi valgte ikke at rejse.
Et opkald til kunderservice og pengene var retur på min konto i løbet af en uge.

In the light of the coronavirus, I’d like to thank Norwegian for refunding me the flight they cancelled instead of giving me a voucher. I had to wait weeeks, but they are going through a lot of cancellation so if they are still around after it all, I’ll definitely fly with them.

Dårligste service

Jeg har booket flybilletter direkte hos Norweigan med flyvning til Budapest. Flyet blev aflyst ca. 1 uge før planlagt flyvning den 1. april. Jeg har anmodet om at få refunderet flybilletterne og har også modtaget sagsnummer allerede den 30. marts. Men jeg har intet hørt fra Norweigan selvom det burde være nemmere når man booker direkte hos flyselskabet. Men det gælder ikke for Norweigan. Jeg har ellers været meget glad for Norweigan før, men det er sidste gang jeg bruger selskabet. Hold jer væk. Om jeg nogenside får refunderet billetprisen selvom selskabet efter lovgivningen er forpligtet er meget tvivlsomt.

Despite a number of flights that were without a problem, my last flight was a disaster and Norwegian has behaved in a despicable way and has fought me tooth and nail during the claim process. My wife had a flight from Tromsø to København. The initial flight from Tromsø to Oslo was delayed so we missed our connecting flight to København. This resulted in an overall delay of 12 hours with 2 flight changes and no information provided. To top it all off, our baggage was lost and took 7 days to recover. I filed a claim which Norwegian fought and refused to pay compensation. I am currently waiting for an outcome of another claim. I would have respected their behaviour if they admitted the mistake and paid the compensation due under EU law, however they acted unprofessionally and arrogantly and don’t deserve the 1 star that I am obliged to give. If I can help it, I will not use this airline again.

Jag måste väl säga att jag upplev far nore krångel av dessa än något anna flygbolag. Att avboka biljetter var ett mycket tidskrävanfe projekt och att jag fick återkomma flera gånger av svaret.. Ja, jag vet inte, jag ska höra med en kollega..
Jag hoppas detta var en engångsföreteelse bara.

Norwegian- cery bad Refund Service! I have submitted claim for a refund of my ticket a month ago due to the flight being cancelled on grounds of Covid19. No reply apart form the claim number. No telephone contact possible - if you answer the 100 questions to get to your claim - you get disconnected. No time frame for the repayment, no information on their site except for "wait and be patient" Give us a time frame! Too bad Norwegian! I just think that the money is lost...It will be difficult to regain confidence after the crisis is over!

This airline has been verging on the brink of collapse for a very long time and I wished I had not booked with them. My flight was cancelled because of COVID19 and travel restrictions implemented by the USA and I had to contact them for a refund. I am still waiting for the refund. After numerous and HOURS on the phone attempting to get through to a representative I finally got through to sed who advised a refund would be processed on their system within 7 business days and would reach my bank account within 14 days. Sounds reasonable due to the backlog and current situation. I then called 18 days later and spoke to a different representative who advised this wasn’t the case and couldn’t advice me when I would receive the refund, that it was being sent to be reviewed for a refund. How does that work??? You take my money for goods I didn’t receive , you cancel my flight and still it needs to be a 20+ day process to review and process my refund?? Funny that because it took Norwegian no longer than a few seconds to take my money from my bank account.
Communication and customer service is very poor. Next time I know not to book with Norwegian lesson learnt. On the brink of collapse for years because it’s poorly run company and lack of respect for your customers. Don’t worry we will remember when we want to rebook our holidays when the pandemic is over , future business has been lost!!!!

Flug gestrichen keine geld oder umbuchung

Ottimo servizio!! Sarò felice di consigliarlo

Flew with Norwegian to Gran Canaria from the UK. Flights were spot on, comfortable and had good WiFi (all on a 737). I would say the quality of the trip was a noticeable cut above the competition.

To top it off the return flight was delayed 4.5 hours and I received 2000 euro (5pax) compensation. Claimed through their own website with no stalling or delays, paid within the week.

Min familie og jeg må på det kraftigste fraråde at benytte Norweigan som flyselskab. Kommunikationen er stort set ikke-eksisterende og generelt er service-barren sat voldsom lavt. Vi har to ud af to gange haft forsinkelser på adskillige timer og aflysninger. Brug hellere 500-600kr ekstra pr person og få en positiv oplevelse hos et andet selskab.
Mvh
FAM. Kristiansen.

Vi har venter en uge på at få vores bagage, som man ikke “kunne lokalisere ” i CPH, efter at deres bagagehåndteringsfirma Menzies, havde strejket.
I mellemliggende tid har vi brugt både megen tid og penge. Da vi til sidst selv valgte at hente bagagen, vidste de præcis, hvor den var.
Ærgerligt, for vi er som udgangspunkt tilfredse med Norweigan, som lavprisflyselskab. Tag ansvar og find et andet håndteringsfirma, hvis I vil have tilfredse kunder.

Har generelt været glad for norwegian og fløjet med dem over 30 gange. På det seneste er det dog kun gået en vej for dem. Efter de indførte betalings wifi på flyene er det gratis wifi så dårligt at det praktisk set er ikke eksisterende og det mere eller mindre er en løgn at påstå at de tilbyder det. Nu indføre de så også betaling for håndbaggage hvilket de skrev som en positiv ting :S
Nå men for at vende tilbage til hvorfor jeg skriver denne anmeldelse. Jeg har bestilt et fly fra Iguazu til Buenos aires i marts. De har 3 afgange på dagen da jeg bestiller. En kl. 2, en kl. 20 og en kl. 24. Afgangene kl. 2 og kl. 24 koster 200 kr mens den kl. 20 koster 237 kr. Da jeg bedre kan li flytiden kl. 20 vælger jeg at betale dette ekstrabeløb. 2 uger efter købet vælger de så at aflyse mit fly og jeg kan nu enten få mine 237 kr tilbage eller vælge et af de to andre fly uden det koster mig ekstra. De koster nu koster 500 kr og 400 kr. Så giver ingen mening at få pengene tilbage. Mener nu at Norwegian skal give mig de 37 kr. tilbage jeg jo betalte mere fordi jeg ville have en bedre flytid. Men i stedet skriver Norwegian at det er de ikke forpligtet til. Det kan sikkert godt være sandt men hvis man vil opføre sig fair overfor ens kunder er det klart at kunden ikke skal lide et tab når flyselskabet vælger at aflyse ens fly. Men det er de tiltsyneladent bedøvene ligeglad med. Så pas på med at bestille et dyrere fly på dagen fordi du gerne vil have en bedre flytid. Norwegian kan sagtens finde på at aflyse dit fly så du alligevel skal med et af de billige og så er den merpris du har betalt tabt.

Väldigt bra, rest ca 5ggr och kommer såklart bli fler ggr.

I fly a ton and while Norweigan isn't exactly Singapore Airlines, their prices for international flights cannot be beat. Their planes are clean, service good, and pilots seem top notch.

Shame they only fly into Gatwick (please add LHR) but I hope they succeed. How else can you fly from London to San Fran for only $399 round trip?

Just fly with low expectations and remember how cheap it is. If you're lucky, you might even get a row to yourself!

Er dejlig overrasket efter at have læst trustpilot,
Fly til tiden,danske kabinepersonale,
Rolig flytur til La Palma og retur igen.