NOS Reviews 

El peor servicio al cliente en las tiendas no saben ni pueden resolver nada según ellos todo es por teléfono donde tampoco ofrecen soluciones, NUINCA CONTRATEN CON ELLOS NADA, TE VENDEN UN PLAN LIBRE A CANCELAR LUEGO QUIERES CANCELAR Y NO PODRAS DEBES PAGARLE MULTAS ALTISIMAS PORQUE ERES CLIENTE FIDELIZADO, SON UNOS LADRONES Y NO LES IMPORTAN LAS PERSONAS SOLO QUIEREN ROBAR TU DINERO ES LO PEOR DEBERIAN DE SACARLOS DE CIRCULACIÓN

Pior operadora de sempre, após mais 10 de serviço onde durante nunca atualizaram os aparelhos, tendo eles sempre problemas constantemente. Já para não mencionar a internet que é horrível, e muito frequentemente dava crash. Decidi finalizar o serviço porque até então só estava uma pessoa na casa, desde aí todo o processo foi um pesadelo. Sempre a exigir mais dinheiro quando eu tenho os comprovativos de como foi tudo pago atempadamente. Pior de sempre !

Serviço conforme o vendido e a um preço razoável MAS atendimento excessivamente automatizado. Curioso ainda observar que é impossível aceder a reviews da NOS no Google

Cannot get hold of NOS and have not got an account with them anymore as we don't live in the country and haven't for months. WHY am I getting charged?? Why are they trying to steal for us? There number doesn't work, they don't have an email and they have closed my account because I don't use them so how do I contact them?? Worst service ever!

Fiquei sem internet movel, comprei 2 vezes o pacote 5GB que nem apareceu no saldo. O serviço de atendimento é mau, ou nem atendem. Tive que fazer uma viagem a pé até a NOS visto que nem conseguia pagar o combustível do carro sem net. Cheguei a loja a colaboradora viu que realmente havia um problema, e ofereceu a alteração do pacote para 50Gb. A qual se sucedeu, no final do mês (já a receber mensagem do saldo de dados) nem acabei os 50GB nem cheguei a ver os ditos 5GB que comprei duas vezes, e faturaram me 33.48€ (quando cada pacote adicional custa 14.99€ que dar-ia o total de 29.98€) e nem usufrui, nem tenho disponível para utilização. Difícilmente apanho internet em casa que acaba por ser frustrante tendo em conta que a NET ADSL da SAPO que tinha a quase 15 anos atrás era mais rápida.
E fartam-se de ligar a tentar vender os pacotes, mas não sabem tratar dos problemas.

Where do we begin, there is so much disfunctionality with this company, it would be funny or comedy except you could have given them your hard earned cash to absolutely fail at everything they do. One of the worst trends I see now is the technical staff on the help line actually lying to you about anything to get you off the call, caught out making up stories on 2 recorded calls now, threatened with court action for falsification of records. Internet is dire, mobile service SMS out for 2 days, need I go on, avoid at all costs, do not waste your money on their incompetence. So bad, really, really bad. Not just today, always bad.

For the past five days my internet has been going down on both my phone and computer.
At first it was once or twice a day, then it went to once an hour and now it's every 30 min or less.
In another one of my houses the internet does not reach the whole house, even though it's small.

Servico de acordo com o contratado, boa imagem de TV, cobertura nacional.

Estive nesta empresa 8 anos, péssimo serviço, não recomendo a ninguém.

Tudo mal. Desde a instalação (5 horas num dia, 2 horas no dia seguinte).
Não cumpriram o contrato, assinei 500 de NET, deram-me 200. Depois (parva, eu), adicionei o tlm da moda ao contrato e ela ficou sem poder fazer chamadas, mais uma chamada de um assunto a resolver. O dito vale da TV nunca chegou, já lá vão 2 meses...
A NET sempre a falhar em casa e nos dados móveis.
Hoje fiquei sem TV e sem NET em casa, liguei (mais uma vez) e só têm marcação para passados 2 dias. Inconformada, voltei a ligar e a reclamar, e lá mudaram para o dia seguinte mas no entanto serão mais de 15 horas sem serviço.
Péssimo mesmo, não recomendo, nem com as ofertas de dizem que dão para "compensar". Não vale a pena

After having a contract with mobile and internet + tv since 2023, I wanted to upgrade my phone on the 12th of November. Went to the shop in Porto asking if I could change. I have to wait another 6 months. During the conversation and my complaint, I consider the possibility of moving to another provider. The agent then told me that I would not have the chance to get a TV Pack Sport anymore. I was very surprised as I NEVER asked for this pack and it was actually activated on my behalf on the same day (the 12th fo November) during the actual time I was at the agency in Porto Mar Shopping. I made another complaint about this matter and was told that they could not cancel my subscription to this pack for the next 12 months and I would be charged for it, If not I would have to contact customer service each month for the next 12 months to complain about it. Again I never signed anything for the pack and never asked for it. This is purely a Scam from their service. I still have no answer about who activated this pack for me and apparently, they cannot even send me any email confirmation to care for this issue.
Very unfair and a joke of customer service.

Realmente mais uma empresa da Maçonaria , tempestade e andam a fazer a pessoas ir a loja trocar router com cabos coaxial com mais de 20 anos da antiga TV Cabo pendurados pela rua a fazer de estendal. Nem 15% garantem dos MG agora quebras e querem fazer trocar router em condições para ser o cliente a eliminar as possibilidades. Fibra até ao poste grande ilusão à Luis de Matos o resto é coaxial e foi a TV cabo que o colocou deve estar muito bom...

Tenham muito cuidado pois renovam serviços sem autorização dos próprios clientes e aparecem sempre surpresas nas faturas! Tive serviço nos e desisti exatamente por isso mesmo.

Serviço terrível, faz 2 dias que a net caiu na minha zona e a nos só adia cada vez mais o arranjo. 0% de consideraçao pelo cliente

I am writing to formally express my extreme dissatisfaction and frustration regarding the service and treatment I have received from NOS under contract number S966728665, signed on October 20, 2024. The service provided not only fails to meet the agreed-upon terms but also infringes on my consumer rights as established by Decree-Law No. 24/2014 of 14 February (Portuguese Consumer Protection Law).

Facts of the Case:
On October 20, 2024, I contacted your customer service to arrange for internet, two phone numbers, and a TV box. During the call, I made it abundantly clear that I required a smart TV box with an app store, as I primarily use streaming apps and do not watch live television.
The agent confirmed they understood my request and provided a contract that I accepted, trusting that the TV box included would meet my specific requirements.
On October 21, 2024, a technician installed the internet, TV box, and delivered two SIM cards. However, the TV box installed did not have an app store, limiting me to a few pre-installed basic apps—this directly contradicted the terms agreed upon during the initial consultation.
I promptly contacted your support line and was instructed to visit the NOS store at Colombo Center, Lisbon, where I was assured a replacement box would be provided.
Upon arriving at the store, I was denied the replacement box, and the store staff refused to coordinate with your customer service line. This left me without a resolution and significantly wasted my time.
In my frustration, I left the TV box and the two SIM cards at the store and contacted the customer service line again to demand the immediate cancellation of my contract. Throughout this process, I was transferred multiple times, subjected to rude and disrespectful behavior by agents, and, shockingly, one agent even laughed at me during the call. Despite my repeated requests, no one was willing to cancel the contract or assist me further.
Current Situation:
Due to the failure to resolve this issue, I was forced to purchase a new TV box from a tech store at a cost of €70, as NOS failed to provide equipment that met my requirements. I demand an immediate refund of this amount.
Furthermore, as NOS did not return the two SIM cards, I was also forced to purchase two new SIM cards from another provider , incurring additional costs. I demand full reimbursement for these additional expenses.
I am currently left with a TV box that does not meet the agreed specifications and without the two SIM cards included in my contract.
Resolution Request and Legal Rights:
Pursuant to Decree-Law No. 24/2014 and Decree-Law No. 7/2004 (Electronic Commerce Law), I demand the immediate resolution of the following:

The provision of a smart TV box that includes an app store, in line with the original agreement.
The return of the two SIM cards or compensation for the cost of the new SIM cards I was forced to purchase.
The immediate reimbursement of €70 for the purchase of the new TV box.
The reimbursement of the costs incurred for the two new SIM cards.
The identification of the agents who were disrespectful, particularly the agent who laughed at me, so that I can pursue appropriate formal complaints and disciplinary action.
Compensation for Time and Emotional Distress:
In addition to the above, I demand compensation for:

The time I have spent dealing with these unresolved issues, including the unnecessary trips to your store and hours spent on calls with customer service.
The emotional distress caused by the disrespectful behavior of your staff, including the agent who laughed at me during the call.
The false information provided by your agents, which led to significant inconvenience and financial losses on my part.
Should these matters not be resolved within 5 working days, I reserve the right to immediately cancel the contract (S966728665) without any penalties and escalate the case to the Portuguese Consumer Protection Authority (Direção-Geral do Consumidor), ANACOM, and pursue legal action for further compensation.

I expect an immediate and satisfactory resolution within the specified time frame.

Desde dia 1 de Outubro que estou a tentar fazer uma alteracao de morada, mas pelos mais diversos motivos a NOS está constantemente em falta. Desde a falhadas instalações por falta de sinal, a chamadas sem qualquer conteudo, a tecnicos que não aparecem no local para fazer a instalação.

Isto é sem duvida o pior servico do mercado, a NOS é de uma falta de profissionalismo e falta de consideração pelo cliente que não tem explicação.

A girl in the NOS shop Agua Portimão sold me a contract for a second house for 6 months. After the 6 months I could cancel. As no one is living in that house I'd went to the NOS again to cancel. Very unpolite, unsympathetic people in the shop (the kind girl didn't work there anymore). It seems I've a contract for 2 years instead of 6 months. How is that possible????! Many phone calls later they still don't want to help me. I was mis informed, but still have to pay for 2 yeas. Horrible service. Never NOS again. As soon both contracts end, away with them...brrrr

Não foram corretos com o processo de desinstalação, e ainda me cobraram inadequadamente por um serviço que não usufrui.
Horrível mesmo

Adquirí um cartão internet móvel 15 dias da NOS e encontro-me com um download de 4Mb. Se isto não é fazer pouco das pessoas, então o que é? Impossível de ver TV com isto. É uma autêntica pouca vergonha! E ainda fazem publicidade dizendo ser a mais rápida da Europa! É verdadeiramente alucinante! Devia fazer queixa por publicidade enganosa. É só em Portugal que se vê disto. Para bom entendedor...