I am so delighted with my experience with Nova School Supplies. I had conversations with the wonderful Peter, who was able to make fair and above value substitutions for a few products that were out o... Toon meer
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Purely based on customer service this shop is already 10/10... I had a mix up (my own fault) with a purchase on ebay and Peter was so amazing in helping me out. Their prices are really reasonable with... Toon meer
I ordered the exercise books exactly 2 weeks ago and i received an email this morning saying they are on their way and will be here in 7-9 days. Making this a 3 week turnaround instead of 1- 2 weeks... Toon meer
Bedrijf heeft geantwoord
Nova school supplies are excellent to deal with because ordering is very easy & arrives very quickly. No problems at all. Keep up the good work.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
97, Dutton Yagoona , 2199, Sydney, Australië
- 1300911154
- peter@novaschoolsupplies.com.au
- novaschoolsupplies.com.au
3,7
Gemiddeld
31 reviews
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I am so delighted with my experience…
I am so delighted with my experience with Nova School Supplies. I had conversations with the wonderful Peter, who was able to make fair and above value substitutions for a few products that were out of stock. Peter took the hassle and 'run around' out of back to school shopping and I am so very grateful. His communication was clear and precise yet kind. All items arrived timely and well packaged. The postage company used also gave great instructions on when they would be delivered. Nothing but 5 star. So thank you!
30 december 2024
Review zonder uitnodiging
Order never arrived and terrible customer service
Ordered and paid for some art supplies 3 weeks ago, and received an order confirmation email. 3 weeks pass and I have not received my order or any update. I contact customer support and I'm told rudely that they don't have the item in stock and that I should order something else.
Why did I have to wait 3 weeks to be told that an item is not in stock, when it is available for order on their website? And why was customer service so unapologetically rude when I asked, nicely, whether I could have an update? This will forever be one of the mysteries of life.
I ordered this early so I could use it for an event, and now I have to look for this item last minute. Which is what I should be doing now, but I was so appalled by my experience that I created an account on Trustpilot to leave a review. I do not recommend Nova School Supplies if you value receiving items you paid for and good customer service
31 mei 2024
Review zonder uitnodiging
Affordable prices
Affordable prices, fast delivery, amazing quality. Will definitely buy again.
17 januari 2024
We have not received the item yet…
16 januari 2024
Antwoord van novaschoolsupplies.com.au
Mahendra,
We did advise you when we spoke to you that your order is on the way. Don't really understand why you left 1 star review.
Regards
The Team
I ordered the exercise books exactly 2…
I ordered the exercise books exactly 2 weeks ago and i received an email this morning saying they are on their way and will be here in 7-9 days. Making this a 3 week turnaround instead of 1- 2 weeks as per the website.
I needed these for the start of school on wednesday. Not happy as i paid around $9 postage.
15 januari 2024
Antwoord van novaschoolsupplies.com.au
Lisa, thank you for your feedback. We are experiencing some delays in deliveries due to the high volume of orders. In regards to the freight, we actually pay more than what we charged you.
Thank you
The Taem
Great customer service
There was good communication from the company - informing me a product I had ordered wasn't in stock and then offering me a similar alternate which was available. Order arrived on time and in perfect condition
4 januari 2024
Sadly despite what appeared to be…
Sadly despite what appeared to be excellent service from Nova school supplies has been ruined by my order not being delivered by Sendle. Sendle advised parcel had been delivered but it certainly has not been delivered to my address and so far Sendle investigations have been both useless and fruitless.
17 december 2023
Excellent customer service.
27 november 2023
would never order again- just too slow…
would never order again- just too slow in delivery compaaed to your oposition
30 oktober 2023
Antwoord van novaschoolsupplies.com.au
Thank you for your review. Express post would be a better option.
The product was in stock and well…
The product was in stock and well packaged in a different location.
A person who was working on my order was not informative.
22 september 2023
Antwoord van novaschoolsupplies.com.au
Chao,
We appreciate your feedback. You were advised by email that your item could be collected on the Monday, however you must have not seen the email. It was re-sent to you,
We don' allow pick up for such item s but made that exception due to the urgency.
Thank you
The Team
Great service.
20 september 2023
Antwoord van novaschoolsupplies.com.au
Nick,
We appreciate your kind feedback & glad to hear you had a great website shopping experience. We’re always improving and updating our website, so I encourage you to come back and check us out again soon to see what’s new!
Antwoord van novaschoolsupplies.com.au
Kira,
Thank you for your lovely feedback. We are pleased to hear that you had a great shopping experience with us. We’re always improving and updating our website, so I encourage you to come back and check us out again soon to see what’s new!
The Team
Excellent service and products
10 september 2023
Excellent experience
Nova school supplies are excellent to deal with because ordering is very easy & arrives very quickly. No problems at all.
Keep up the good work.
8 september 2023
Antwoord van novaschoolsupplies.com.au
Linda,
Our staff are thrilled to to have received your kind feedback. Thank you for shopping with us and we hope you will visit our online store again soon.
Antwoord van novaschoolsupplies.com.au
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Great Prompt delivery of product I wanted…
Prompt delivery of product I wanted when other stores were out of stock
21 augustus 2023
Antwoord van novaschoolsupplies.com.au
Ros,
Thank you for the positive feedback & for shopping with us, Our staff are pleased that you were able to get the product you were after.
Please visit us again soon for some great deals.
Regards
Admin
Do not buy from here
This the second time I have attempted to purchase from this company
They said it wasn't in stock after they took my money and tried to sell me another inferior product
I demanded a refund and have put them on my black list
17 augustus 2023
Antwoord van novaschoolsupplies.com.au
Amanda,
Thank you for your feedback, We apologies for any inconvenience. The item was listed on our website however there was no stock showing at the time of order. The item we offered you was much more superior than the one you ordered.
Our customers place orders & pay respectively online, we do not take money as suggested by you. You as a customer decide to order & pay. With any online orders customers pay for orders upon checkout & In this case unfortunately the item had sold out & full refund was issued.
Once again apologies for any inconvenience.
Sales
Team
The service was great and delivery was…
The service was great and delivery was right on time. It was a hard to source product. Thanks so much
21 augustus 2023
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